Field Notice: FN - 72539 - BroadWorks Application Server Does Not Send XSI DoNotDisturbSyncEvent in AS-25_Rel_2022.11_1.270 - Software Upgrade Recommended

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Updated:February 9, 2023

Document ID:FN72539

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Notice

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Revision History

Revision	Publish Date	Comments
1.0	02-Feb-23	Initial Release

Products Affected

Affected OS Type	Affected Software Product	Affected Release	Affected Release Number	Comments
NON-IOS	Base Software	RI	RI.2022.11	Cisco BroadWorks Release Independent

Defect Information

Defect ID	Headline
CSCwd85584	2022.11 Release Independent Server tracking ticket

Problem Description

Cisco BroadWorks Application Server (AS) does not send eXtended Services Interface (XSI) DoNotDisturbSyncEvent logs in Release AS-25_Rel_2022.11_1.270.

Background

The DNDSync feature does not work, which prevents the state of the Do Not Disburb (DND) feature to be synced between the BroadWorks AS and the Webex client and devices.

Problem Symptom

This issue does not generate any event log errors. XSI DoNotDisturbSyncEvent logs will not be generated for customers that have subscribed to the Do Not Disturb Sync (DNDSync) event package. This causes the DND settings on their devices to be out of sync with the Webex Client.

This means that if DND is activated on the Webex Client, it will not be activated on the devices and vice versa.

Workaround/Solution

Workaround

Roll back the Cisco BroadWorks AS to Release AS-25_Rel_2022.10 or earlier.

Solution

In order to resolve this issue, customers should upgrade the Cisco BroadWorks AS server to Release AS-25_Rel_2022.11_1.276 where the issue has been fixed.

In order to download the software, complete these steps:

Open the Broadworks Application Server Software Download page.
Click the Download icon next to AS-25_Rel_2022.11_1.276.Linux-x86_64.bin.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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