Field Notice: FN - 72518 - Unable to Apply AS ap384015 Due to an Upgrade Script Issue - Software Upgrade Recommended

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Updated:December 20, 2022

Document ID:FN72518

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	13-Dec-22	Initial Release

Products Affected

Affected OS Type	Affected Software Product	Affected Release	Affected Release Number	Comments
NON-IOS	Application Patches	23.0	23.0.2022.10, 23.0.2022.11	Cisco BroadWorks Release 23
NON-IOS	Application Patches	24.0	24.0.2022.10, 24.0.2022.11	Cisco BroadWorks Release 24

Defect Information

Defect ID	Headline
CSCwd68410	[BW Eng] BYO PSTN Billing Support for Call-Back and Call-In

Problem Description

Unable to apply the Application Server (AS) patch ap384015 due to an upgrade script issue.

Background

When you attempt to apply the AS patch ap384015 with 100 or more Voice XML users, the upgrade script will fail.

Problem Symptom

This is caused by an internal database read and write sequence error which leads to a SQLException "Function sequence error". Once this issue occurs, the upgrade script fails and the patch is not applied successfully.

Workaround/Solution

Patches AP.as.23.0.1075.ap384015 and AP.as.24.0.944.ap384015 have been recalled.

In order to resolve this issue, customers should download and run a new version of the patch published on Cisco Software Download with a new MD5sum.

Broadworks Application Server 23

AP.as.23.0.1075.ap384015
MD5sum - c9efacbb22f54c52211aefef4c2cdccc

Broadworks Application Server 24

AP.as.24.0.944.ap384015
MD5sum - fd00d39efe8decde29fe7041642e699f

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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