Field Notice: FN - 72508 - Auto-Revert on Upgrade Failures Can Leave the Server in a Broken State - Software Upgrade Recommended

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Updated:November 28, 2022

Document ID:FN72508

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Notice

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Revision History

Revision	Publish Date	Comments
1.0	17-Nov-22	Initial Release

Products Affected

Affected OS Type	Affected Software Product	Affected Release	Affected Release Number	Comments
NON-IOS	Application Patches	23.0	23.0.2018.12, 23.0.2019.01, 23.0.2019.02, 23.0.2019.03, 23.0.2019.04, 23.0.2019.05, 23.0.2019.06, 23.0.2019.07, 23.0.2019.08, 23.0.2019.09, 23.0.2019.10, 23.0.2019.11, 23.0.2019.12, 23.0.2020.01, 23.0.2020.02, 23.0.2020.03, 23.0.2020.04, 23.0.2020.05, 23.0.2020.06, 23.0.2020.07, 23.0.2020.08, 23.0.2020.09, 23.0.2020.10, 23.0.2020.11, 23.0.2020.12, 23.0.2021.01, 23.0.2021.02, 23.0.2021.03, 23.0.2021.04, 23.0.2021.05, 23.0.2021.06, 23.0.2021.07, 23.0.2021.08, 23.0.2021.09, 23.0.2021.10, 23.0.2021.11, 23.0.2021.12, 23.0.2022.01, 23.0.2022.02, 23.0.2022.03, 23.0.2022.04, 23.0.2022.05, 23.0.2022.06, 23.0.2022.07, 23.0.2022.08, 23.0.2022.09, 23.0.2022.10	Cisco Webex BroadWorks Release 23
NON-IOS	Application Patches	24.0	24.0.2020.07, 24.0.2020.08, 24.0.2020.09, 24.0.2020.10, 24.0.2020.11, 24.0.2020.12, 24.0.2021.01, 24.0.2021.02, 24.0.2021.03, 24.0.2021.04, 24.0.2021.05, 24.0.2021.06, 24.0.2021.07, 24.0.2021.08, 24.0.2021.09, 24.0.2021.10, 24.0.2021.11, 24.0.2021.12, 24.0.2022.01, 24.0.2022.02, 24.0.2022.03, 24.0.2022.04, 24.0.2022.05, 24.0.2022.06, 24.0.2022.07, 24.0.2022.08, 24.0.2022.09, 24.0.2022.10	Cisco Webex BroadWorks Release 24

Defect Information

Defect ID	Headline
CSCwd55882	Auto-revert on upgrade failures can leave the server in a broken state

Problem Description

Auto-revert on upgrade failures can leave the server in a broken state.

Background

When upgrading to a target release of R23.0 or R24.0, if an automatic auto-revert process occurs, the server may be left in an unusable state. Patch AP384127 fixes the auto-revert process.

Problem Symptom

The server, daemons, CLI and other processes will not start when sudoers is affected or when wrong third party versions are being used.

Workaround/Solution

Customers who upgrade to R23 or R24 should download and apply these corrective patches before attempting an upgrade:

R23

R24

AP.as.24.0.944.ap384127

For More Information

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