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Revision | Publish Date | Comments |
---|---|---|
1.0 |
01-Sep-22 |
Initial Release |
Affected Product ID | Comments |
---|---|
N540X-4Z14G2Q-D |
|
N540X-4Z14G2Q-D= |
Part Alternate |
N540X-4Z14G2Q-M-D |
Defect ID | Headline |
---|---|
CSCwc39999 | N540X-4Z14G2Q-D does not boot IOS XR 742 |
The Cisco Network Convergence System (NCS) 540 router variant N540X-4Z14G2Q-D will not boot when upgraded to Cisco IOS® XR Release 7.4.2. The router also can continuously reboot when powered on with the specific Cisco IOS XR image.
The specific Cisco IOS XR image of 7.4.2 has compatibility issues with N540X-4Z14G2Q-D. A process fix was implemented to improve detection of software compatibility with the hardware.
The N540X-4Z14G2Q-D router upgraded to Cisco IOS XR Release 7.4.2 boots repeatedly and this output is generated in the console.
The failure signature is listed here:
Switch to new root and run init
[ 17.179158] new_id_store: ids = (null) driver_data=0
[ 17.203446] new_id_store: ids = (null) driver_data=0
[ 17.361166] xrnginstall[1124]: /etc/xr/boot_pd.sh: line 24: check_platform_ebd_file: command not found
XR Lineup: r74x.lu%EFR-00000430586
XR Version: 7.4.2
[ 22.523017] xrnginstall[1124]: /etc/init.d/pd-functions: line 552: 1474 Terminated /usr/local/etc/punch-wd.sh
[ 25.350599] iommu: iommu_fwspec_init: fwspec present
[ 25.903944] xrnginstall[1124]: Cannot change large-receive-offload
[[0;32m OK [0m] Started IOS-XR ISO Installation.
Starting Lightning Fast Webserver With Light System Requirements...
[[0;32m OK [0m] Started Cisco Directory Services.
[[0;32m OK [0m] Started Lightning Fast Webserver With Light System Requirements.
Starting NOS Bootup FPD Upgrade Service...
[[0;32m OK [0m] Started NOS Bootup FPD Upgrade Service.
Starting IOS-XR Reaperd and Process Manager...
[[0;32m OK [0m] Started IOS-XR Reaperd and Process Manager.
[[0;32m OK [0m] Started Shutdown start service.
Starting Setting Cgroups...
[[0;32m OK [0m] Started Setting Cgroups.
ledmgr: spi/ledmgr/src/led_mgr_main.c:385: main: Assertion `0' failed.
[[0;32m OK [0m] Started Kdump.
[[0;32m OK [0m] Reached target Multi-User System.
Starting Update UTMP about System Runlevel Changes...
[[0;32m OK [0m] Reached target XR installation and startup.
[[0;32m OK [0m] Started Update UTMP about System Runlevel Changes.
[[0;1;31mFAILED[0m] Failed unmounting /var/log.
[[0;1;31mFAILED[0m] Failed unmounting /run/netns.
[[0;1;31mFAILED[0m] Failed unmounting /dev/syslog.
[[0;32m OK [0m] Stopped File System Check on /dev/main-xr-vg/install-data-log.
[[0;32m OK [0m] Unmounted /var/xr/scratch.
[[0;32m OK [0m] Unmounted /boot/efi.
[[0;32m OK [0m] Unmounted /var/volatile.
[[0;32m OK [0m] Unmounted /mnt/pdtmpfs.
[[0;32m OK [0m] Unmounted /selinux.
Unmounting /boot...
[[0;32m OK [0m] Stopped File System Check on /dev/mmcblk0p1.
[[0;32m OK [0m] Stopped File System Check on /dev/main-xr-vg/install-data-scratch.
[[0;32m OK [0m] Unmounted /mnt/mtd2.
[[0;32m OK [0m] Unmounted /var/xr/disk1.
[[0;32m OK [0m] Stopped File System Check on /dev/main-xr-vg/install-data-disk1.
Unmounting /mnt...
[[0;32m OK [0m] Unmounted /boot.
[[0;32m OK [0m] Stopped File System Check on /dev/main-xr-vg/boot-lv.
[[0;32m OK [0m] Removed slice system-systemd\x2dfsck.slice.
[[0;32m OK [0m] Unmounted /mnt.
[[0;32m OK [0m] Stopped target Local File Systems (Pre).
[[0;32m OK [0m] Stopped Remount Root and Kernel File Systems.
Stopping Monitoring of LVM2 mirrors... dmeventd or progress polling...
[[0;32m OK [0m] Stopped Create Static Device Nodes in /dev.
[[0;32m OK [0m] Stopped Monitoring of LVM2 mirrors,...ng dmeventd or progress polling.
[[0;32m OK [0m] Stopped Shutdown start service.
Stopping IOS-XR Reaperd and Process Manager...
[[0;32m OK [0m] Stopped IOS-XR Reaperd and Process Manager.
[[0;32m OK [0m] Stopped NOS Bootup FPD Upgrade Service.
Stopping Lightning Fast Webserver With Light System Requirements...
Stopping Cisco Directory Services...
[[0;32m OK [0m] Stopped Cisco Directory Services.
[[0;32m OK [0m] Stopped Lightning Fast Webserver With Light System Requirements.
Stopping IOS-XR ISO Installation...
[[0;32m OK [0m] Stopped IOS-XR ISO Installation.
[[0;32m OK [0m] Stopped OpenSSH Key Generation.
[[0;32m OK [0m] Stopped target Basic System.
[[0;32m OK [0m] Stopped target Paths.
[[0;32m OK [0m] Stopped target Sockets.
[[0;32m OK [0m] Closed RPCbind Server Activation Socket.
[[0;32m OK [0m] Closed Syslog Socket.
[[0;32m OK [0m] Closed sshd.socket.
[[0;32m OK [0m] Closed D-Bus System Message Bus Socket.
Unmounting Temporary Directory...
[[0;32m OK [0m] Stopped target Slices.
[[0;32m OK [0m] Removed slice User and Session Slice.
[[0;32m OK [0m] Reached target Shutdown.
[ 486.586606] systemd-shutdown[14957]: Failed to remount '/run/netns/global-vrf' read-only: Invalid argument
[ 486.597419] systemd-shutdown[1]: Failed to wait for process: Protocol error
487.239862] pm-fpga: Power cycling local CPU power zone
[ 487.245649] reboot: Restarting system
BootROM - 2.03
Starting CP-0 IOROM 1.07
Booting from SPI NOR flash 0 (0x34)
Found valid image at boot postion 0x000
mv_ddr: 9.0.0-gb12442146-dirty (Feb 16 2021 - 08:57:27 PM)
SSCG_EN
dma memcmp pass
mv_ddr: completed successfully
U-Boot 2019.10.2004-3.0.0 (Feb 16 2021 - 20:55:57 +0530)
DRAM: 8 GiB
WDT: Started with servicing (60s timeout)
USB Host0
USB Host1
sdhci@6e0000: 0
Net: eth0: mvpp2-0 [PRIME], eth1: mvpp2-1, eth2: mvpp2-2
Initialized TAM library tam_ret 0x0
Aikido fpga version 0x21 status 0x0
Added UNIQUEID to Observed DB
Chipguard validation succeeded.
[?25l[2J[1;1H[1;1H[2K[2;1H *** U-Boot Boot Menu ***[0K[3;1H[2K[9;1H[2K[10;1H Press UP/DOWN to move, ENTER to select[0K[11;1H[2K[4;1H [7mBoot 1. eMMC Boot[0m[5;1H Boot 2. USB Boot[6;1H Boot 3. iPXE Boot[7;1H U-Boot console[9;1H Hit any key to stop autoboot: 2 1 0 [9;1H[2K[?25h[2J[1;1H0
Diskboot
Scanning mmc 0:1...
28644 bytes read in 22 ms (1.2 MiB/s)
757072 bytes read in 67 ms (10.8 MiB/s)
7[r[999;999H[6n8Successfully verified signature on the image
Signer certificate chain verified successfully
[?25h[0;30;47mWelcome to GRUB!
[0;37;40m[0;37;40m[0;37;40mmvpp2-0 Waiting for PHY auto negotiation to complete... done
Verifying (hd0,gpt1)/EFI/BOOT/grub.cfg...
pkcs7verify, Reading file in buffer((hd0,gpt1)/EFI/BOOT/grub.cfg.signature)
Successfully verified signature on the image
Signature verified
Signer certificate chain verified successfully
(hd0,gpt1)/EFI/BOOT/grub.cfg verified using Pkcs7 signature.
error: serial port `com0' isn't found.
[0;37;40m[2J[0;37;40m Booting `IOS-XR-latest'
Booting latest from Disk..
Loading Kernel..
Verifying /Image...
pkcs7verify, Reading file in buffer(/Image.signature)
pkcs7verify grub_file_open(/Image.signature) failed: 5
Signature file not found...
The affected router should be downgraded to Cisco IOS XR Release 7.4.1, which will reinstate the router in normal operating mode. Complete these steps:
ESC
in order to interrupt the boot sequence.Boot from iPXE
.In order to download Cisco IOS XR 7.4.1, complete these steps:
For more information on the iPXE installation procedure for Cisco NCS 540 Routers, see the System Setup and Software Installation Guide for Cisco NCS 540 Series Routers, IOS XR Release 7.4.x.
Cisco does not recommend to open a Return Material Authorization (RMA) for the specific issue described in the Problem Symptom section.
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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