Field Notice: FN - 72358 - Config Agent Fails to Start if AP.platform.22.0.1123.ap381367 Is Applied Without AP.xsp.22.0.1123.ap381367 - Software Upgrade Recommended

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Updated:March 14, 2022

Document ID:FN72358

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	07-Mar-22	Initial Release

Products Affected

Affected OS Type	Affected Software Product	Affected Release	Affected Release Number	Comments
NON-IOS	Application Patches	22.0	22.0.2021.12, 22.0.2022.01	Cisco Broadworks R22

Defect Information

Defect ID	Headline
CSCwa72414	Config agent fails to start with AP.platform.22.0.1123.ap381367 without AP.xsp.22.0.1123.ap381367

Problem Description

The Config agent will not start if a platform patch is applied to the Xtended Services Platform (XSP) without AP.xsp.22.0.1123.ap381367.

Background

If patch AP.platform.22.0.1123.ap381367 is applied on an XSP without patch AP.xsp.22.0.1123.ap381367, then the Config agent will not start.

Problem Symptom

After the platform patch is applied, the Config agent fails to start until patch AP.xsp.22.0.1123.ap381367 is installed.

Workaround/Solution

Workaround

In order to avoid this issue, patches AP.platform.22.0.1123.ap381367 and AP.xsp.22.0.1123.ap381367 must be installed together. If patch AP.xsp.22.0.1123.ap381367 is uninstalled, then patch AP.platform.22.0.1123.ap381367 must also be uninstalled.

Solution

Patch AP.platform.22.0.1123.ap381367 has been recalled. A new version of the patch is now published on Cisco with a new md5sum.

Patch Download: AP.platform.22.0.1123.ap381367

Rereleased md5sum: 962fb62bebb2f7b51d673b30474df346

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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