Field Notice: FN - 72296 - After ap380535 is Applied the MediaFiles Application Returns HTTP 500 After a PUT Command - Software Upgrade Recommended

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Updated:January 6, 2022
Document ID:FN72296

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
21-Dec-21
Initial Release

Products Affected

Affected OS Type Affected Software Product Affected Release Affected Release Number Comments
NON-IOS
Application Patches
23.0
23.0.2021.10, 23.0.2021.11
Cisco BroadWorks Release 23
NON-IOS
Application Patches
22.0
22.0.2021.10, 22.0.2021.11
Cisco BroadWorks Release 22

Defect Information

Defect ID Headline
CSCwa36730 Voicemail Users are unable to update or Record personalised Greetings

Problem Description

After ap380535 is applied, the MediaFiles application returns HTTP 500 after a PUT command. This applies to both Application Servers and Profile Servers.

Background

This faulty patch prevents the system from saving audio and/or video recordings. This includes, but is not limited to, personalized greetings, auto-attendant greetings, voice mails, and so on.

Problem Symptom

The problem can be seen in mediafileslogs. Check for these log messages:

2021.11.24 07:33:01:249 NZDT | Info | HTTP | NA_c8f2917d-ae46-4fd7-ab16-48ab51937755
Rx [http] 192.168.1.2:34386 -> 192.168.1.1:80 PUT /media/TMP/tmp_customMediaFiles_1_7933_179339957_1_6005_160051881_anncrec.wav

2021.11.24 07:33:01:370 NZDT | Info | HTTP | NA_c8f2917d-ae46-4fd7-ab16-48ab51937755
Tx [http] 192.168.1.1:80 -> 192.168.1.2:34386 StatusCode=500

Workaround/Solution

These patches are now available from the Cisco Software Download Center and must be applied in order to correct the issue.

Release 22

Release 23

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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