Field Notice: FN - 72284 - Patch ap381091 Causes the XS Process on the BroadWorks Application Server to Not Start on Large Databases - Workaround Provided

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Updated:December 7, 2021

Document ID:FN72284

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Notice

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Revision History

Revision	Publish Date	Comments
1.0	30-Nov-21	Initial Release

Products Affected

Affected OS Type	Affected Software Product	Affected Release	Affected Release Number	Comments
NON-IOS	Application Patches	22.0	22.0.2021.11	Cisco BroadWorks Release 22
NON-IOS	Application Patches	23.0	23.0.2021.11	Cisco BroadWorks Release 23
NON-IOS	Application Patches	24.0	24.0.2021.11	Cisco BroadWorks Release 24

Defect Information

Defect ID	Headline
CSCwa19907	ap381091 causes XS process on AS to fail starting on large databases

Problem Description

The XS process on the Broadworks Application Server (AS) fails to start on large databases.

Background

In Releases 22.0, 23.0, and 24.0, ap381091 causes the XS process on the AS to not start on large databases.

Problem Symptom

This issue is due to an incorrect database query which will time out on large databases. This prevents the XS process from starting on the AS upon application of the patches.

Workaround/Solution

Solution

Apply these rereleased Cisco BroadWorks patches in order to correct this issue:

Release 22

AP.as.22.0.1123.ap381091.Linux-x86_64.zip
MD5: 543b687cbbd0d66957e3b381a78811be

Release 23

AP.as.23.0.1075.ap381091.Linux-x86_64.zip
MD5: 5175098b6d9601cad4ebf0a4076cafb0

Release 24

AP.as.24.0.944.ap381091.Linux-x86_64.zip
MD5: 9be41aac94be68451a12eb3fe8ba20e0

For More Information

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