Field Notice: FN - 72159 - Apple Push Notification Service Root Certificate Update - Software Upgrade Recommended

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	21-Apr-21	Initial Release

Products Affected

Affected OS Type	Affected Software Product	Affected Release	Affected Release Number	Comments
NON-IOS	Application Patches	22.0	22.0.2021.03	Cisco BroadWorks Release 22.
NON-IOS	Application Patches	23.0	23.0.2021.03	Cisco BroadWorks Release 23.
NON-IOS	Application Patches	24.0	24.0.2021.03	Cisco BroadWorks Release 24.

Defect Information

Defect ID	Headline
CSCvf34445	There were no defects filed with this field notice at the time of publication.

Problem Description

Cisco BroadWorks customers might receive an email notification from Apple that states that on 2021-03-29 connections to the Apple Push Notification service (APNs) must use a new root certificate.

Background

Some customers might receive an email notification from Apple that explains the 2021-03-29 change in their APNs platform, which requires an update to the customer's certificates. BroadWorks currently does not reply on the certificates referenced in the Apple notifications in its communications to the APNs platform. As such, there is no corrective action required at this time by the customer and the push notifications to Apple devices will continue to work as expected.

Problem Symptom

This Apple Push Notification service server certificate update release might have been received by some customers via email.

This information was sent to all Apple developers and does not apply to Cisco BroadWorks customers.

Workaround/Solution

There is no workaround or corrective action required at this time. BroadWorks push notifications on Apple devices will continue to operate as expected.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email or telephone

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