Field Notice: FN - 72158 - Cisco BroadWorks Patch ap377412 Contains an Incorrect Inter-Server Dependency Message - Software Upgrade Recommended

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Updated:June 21, 2021
Document ID:FN72158

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
15-Apr-21
Initial Release
2.0
17-Jun-21
Updated the Workaround/Solution Section

Products Affected

Affected OS Type Affected Software Product Affected Release Affected Release Number Comments
NON-IOS
Application Patches
23.0
23.0.2021.02, 23.0.2021.03
Cisco BroadWorks Release 23.

Defect Information

Defect ID Headline
CSCvx79641 [BW Eng] Webex Calling MPP PRT Collection - dm part

Problem Description

When Cisco BroadWorks patch AP.xsp.23.0.1075.ap377412 is installed, customers might experience an error message that indicates an incorrect dependency is required.

Background

When ap377412 is installed on an Xtended Services Platform (XSP) server, customers might experience an erroneous error message which states that patch AP.as.23.0.1123.ap377412 is required. The patch version that is actually needed is AP.as.23.0.1075.ap377412. Patch ap377412 has been reissued in order to correct the erroneous inter-server dependency message.

Problem Symptom

During the install process, the customer might encounter this message when the patch is applied:

Software Manager reports a missing inter-server dependency when trying to apply the patch.

Workaround/Solution

Workaround

In order to avoid the inter-server dependency message, customers should apply AP.as.23.0.1075.ap377412 on the Application Server before AP.xsp.23.0.1075.ap377412 is applied on the XSP server.

Solution

This Cisco BroadWorks patch must be applied in order to correct the issues:

Release R23

BroadWorks patches can be downloaded through the Cisco Software Download Center after logging in with your Cisco.com (CCO) account.

The version of BroadWorks that is currently deployed as well as the patches currently activated can be checked by executing the get versions all command from the CLI. More information on how to check the patch level can be found in the Cisco BroadWorks Maintenance Guide.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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