Field Notice: FN - 72086 - NCS 5500 - Certain Line Card Versions Are Only Supported With a Minimum Software Release or the Required SMU - Software Upgrade Recommended
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Notice
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision History
| Revision | Publish Date | Comments |
|---|---|---|
1.0 |
11-Jun-21 |
Initial Release |
1.1 |
14-Jun-21 |
Updated the How To Identify Affected Products Section |
1.2 |
11-Aug-21 |
Updated the Problem Description and Workaround/Solution Sections |
Products Affected
| Affected Product ID | Comments |
|---|---|
NC55-36X100G= |
Part Alternate |
NC55-36X100G |
|
NC-55-36X100G |
|
NC-55-36X100G= |
Part Alternate |
NC55-18H18F |
|
NC55-18H18F= |
Part Alternate |
NC-55-18H18F |
|
NC-55-18H18F= |
Part Alternate |
NC55-24H12F-SE |
|
NC55-24H12F-SE= |
Part Alternate |
NC-55-24H12F-SE= |
Part Alternate |
NC-55-24H12F-SE |
|
NC55-36X100G-S |
|
NC55-36X100G-S= |
Part Alternate |
NC-55-36X100G-S |
|
NC-55-36X100G-S= |
Part Alternate |
NC55-6X200-DWDM-S |
|
NC55-6X200-DWDM-S= |
Part Alternate |
NC-55-6X2H-DWDM-S |
|
NC-55-6X2H-DWDM-S= |
Part Alternate |
Defect Information
| Defect ID | Headline |
|---|---|
| CSCvw96082 | Include support for new DDR3 Dual Rank Device in BIOS for certain NCS5500 Line Cards |
| CSCvw54888 | [NC55-36X100G] Include support for new DDR3 Dual Rank Device in BIOS |
Problem Description
Certain hardware versions (referred as Version ID or VID) of Network Convergence System (NCS) 5500 line cards, as mentioned in the Products Affected section, require a minimum Cisco IOS® XR Software Release or Software Maintenance Upgrade (SMU) to be supported.
For NC55-36X100G - The minimum software release is 7.2.2/7.3.1 or later or SMU for earlier releases.
For NC55-18H18F, NC55-24H12F-SE, NC55-36X100G-S, and NC55-6X200-DWDM-S - The minimum software release is 7.4.1 or later or SMU for earlier releases.
Background
A new hardware version for the affected line cards will be introduced to address the End-of-Life (EoL) of an existing memory component. This version will be supported only by a minimum Cisco IOS XR Software Release.
For earlier software releases, a reload SMU needs to be installed.
Problem Symptom
When the user installs an affected line card with a non-supported Cisco IOS XR software release or without the required SMU, the line card will boot with the backup Bootloader version as shown in these examples.
Sample Output for NC55-36X100G - Without SMU or Supported Cisco IOS XR Release
sysadmin-vm:0_RP0# show controller card-mgr bootloader flash info location 0/2 <<<Output snipped>>> Programmed Content: Secure Size Boot Image Name Version Build Date (bytes) Enabled Note ======================== ========= ========== ========= ======= ====== Bootloader 1.19.0 11/14/2018 8388608 NO Backup SPI Flash : HW Info: Manufacturer ID: Micron (0x20) Device Type : 0xba Device Size : 8 MB Programmed Content: Secure Size Boot Image Name Version Build Date (bytes) Enabled Note ======================== ========= ========== ========= ======= ====== Bootloader (Backup) 1.22.0 11/11/2020 8388608 No Active
Sample Output for NC55-36X100G - With SMU or Supported Cisco IOS XR Release
sysadmin-vm:0_RP0# show controller card-mgr bootloader flash info location 0/2 <<<Output snipped>>> Programmed Content: Secure Size Boot Image Name Version Build Date (bytes) Enabled Note ======================== ========= ========== ========= ======= ====== Bootloader 1.22.0 11/12/2020 8388608 NO Active Backup SPI Flash : HW Info: Manufacturer ID: Micron (0x20) Device Type : 0xba Device Size : 8 MB Programmed Content: Secure Size Boot Image Name Version Build Date (bytes) Enabled Note ======================== ========= ========== ========= ======= ====== Bootloader (Backup) 1.22.0 11/12/2020 8388608 No
Sample Output For NC55-18H18F, NC55-24H12F-SE, NC55-36X100G-S, and NC55-6X200-DWDM-S - Without SMU or Supported Cisco IOS XR Release
sysadmin-vm:0_RP0# show controller card-mgr bootloader flash info location 0/3 <<<Output snipped>>> Programmed Content: Secure Size Boot Image Name Version Build Date (bytes) Enabled Note ======================== ========= ========== ========= ======= ====== Bootloader 1.14.0 11/14/2018 8388608 YES Backup SPI Flash : HW Info: Manufacturer ID: Micron (0x20) Device Type : 0xba Device Size : 8 MB Programmed Content: Secure Size Boot Image Name Version Build Date (bytes) Enabled Note ======================== ========= ========== ========= ======= ====== Bootloader (Backup) 1.19.0 01/21/2021 8388608 YES Active
Sample Output For NC55-18H18F, NC55-24H12F-SE, NC55-36X100G-S, and NC55-6X200-DWDM-S - With SMU or Supported Cisco IOS XR Release
sysadmin-vm:0_RP0# show controller card-mgr bootloader flash info location 0/3 <<<Output snipped>>> Programmed Content: Secure Size Boot Image Name Version Build Date (bytes) Enabled Note ======================== ========= ========== ========= ======= ====== Bootloader 1.19.0 01/21/2021 8388608 YES Active Backup SPI Flash : HW Info: Manufacturer ID: Micron (0x20) Device Type : 0xba Device Size : 8 MB Programmed Content: Secure Size Boot Image Name Version Build Date (bytes) Enabled Note ======================== ========= ========== ========= ======= ====== Bootloader (Backup) 1.19.0 01/21/2021 8388608 YES
Workaround/Solution
The NCS 5500 line card, which runs on earlier Cisco IOS XR Software Releases, requires one of these options to support the new hardware version.
Option 1. Install the SMUs
For NC55-36X100G
| Cisco IOS XR Software Release | Required SMU File Names |
|---|---|
| 6.6.25 | ncs5500-sysadmin-6.6.25.CSCvw54888.tar |
| 6.6.3 | ncs5500-sysadmin-6.6.3.CSCvw54888.tar |
| 6.5.3 | ncs5500-sysadmin-6.5.3.CSCvw54888.tar |
| 7.0.2 | ncs5500-sysadmin-7.0.2.CSCvw54888.tar |
| 7.1.2 | ncs5500-sysadmin-7.1.2.CSCvw54888.tar |
For NC55-18H18F, NC55-24H12F-SE, NC55-36X100G-S, and NC55-6X200-DWDM-S
| Cisco IOS XR Software Release | Required SMU File Names |
|---|---|
| 6.6.25 | ncs5500-sysadmin-6.6.25.CSCvw96082 |
| 6.6.3 | ncs5500-sysadmin-6.6.3.CSCvw96082 |
| 6.5.3 | ncs5500-sysadmin-6.5.3.CSCvw96082 |
| 7.0.2 | ncs5500-sysadmin-7.0.2.CSCvw96082 |
| 7.1.2 | ncs5500-sysadmin-7.1.2.CSCvw96082 |
| 7.2.2 | ncs5500-sysadmin-7.2.2.CSCvw96082 |
| 7.3.1 | ncs5500-sysadmin-7.3.1.CSCvw96082 |
Option 2. Upgrade
For NC55-36X100G
Cisco IOS XR software can be migrated to Cisco IOS XR Software Releases 7.2.2/7.3.1 or later. These releases do not require any of the SMUs.
For NC55-18H18F, NC55-24H12F-SE, NC55-36X100G-S, and NC55-6X200-DWDM-S
Cisco IOS XR software can be migrated to Cisco IOS XR Software Release 7.4.1 or later. This release does not require any of the SMUs.
Refer to the NCS 5500 Software Download Page for the latest software releases.
How To Identify Affected Products
Refer to this table in order to find the affected Version ID (VID). The VID can be identified through the CLI or physically on the line card.
| Affected Product ID | Affected Version ID |
|---|---|
| NC55-36X100G | V06 or later |
| NC55-18H18F | V05 or later |
| NC55-24H12F-SE | V05 or later |
| NC55-36X100G-S | V03 or later |
| NC55-6X200-DWDM-S | V04 or later |
CLI
Enter the show inventory command in order to view the VID. The sample output appears in this format:
RP/0/RP0/CPU0:test#show inventory Wed Jan 13 19:44:23.354 UTC NAME: "0/RP0", DESCR: "NCS 5500 36x100G Line Card" PID: NC55-36X100G , VID: V06, SN: XXXXXXXXXXX
Physical Location of the VID on the Product Label
Look for the VID on the product label as shown in this sample output:
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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