Field Notice: FN - 72085 - Duplicate Alternate User IDs are Returned in the Response from UserGetRequest22V8 OCI-P Requests - Software Upgrade Recommended

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Updated:February 26, 2021

Document ID:FN72085

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	19-Feb-21	Initial Release

Products Affected

Affected OS Type	Affected Software Product	Affected Release	Affected Release Number	Comments
NON-IOS	Application Patches	22.0	22.0.2021.01	Cisco Broadworks R22.

Defect Information

Defect ID	Headline
CSCvw96480	BEMS01191239 Alternate User ID Duplicated after applying patch AP.as.22.0.1123.ap377625

Problem Description

After patch AP.as.22.0.1123.ap377625 is applied, the OCI-P UserGetRequest22V8 request returns duplicate Alternate User IDs in the response.

Background

A bug was introduced in patch ap377625 (deprecation of the UserGetRequest22V8 OCI-P) which causes requests to include redundant Alternative User IDs in the results that are returned.

Problem Symptom

The duplicated responses can be seen in this scenario:

Add a user.
Add an alternate user ID.
With commPilot, verify the recently added ID.

Once completed, the ID will be seen twice in the results.

Workaround/Solution

This patch is now available from the Cisco Software Download Center and must be applied in order to correct the issue.

Release 22 - AP.as.22.0.1123.ap377986

The version of BroadWorks that is currently deployed as well as the patches activated can be checked by executing the get versions all command from the CLI. More information on how to check the patch level can be found in section 8.2 of the Cisco Broadworks Maintenance Guide.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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