Field Notice: FN - 72084 - BroadWorks Patch ap375018 Might Fail to Apply if ap372024 is Not Applied First - Software Upgrade Recommended

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	25-Mar-21	Initial Release

Products Affected

Affected OS Type	Affected Software Product	Affected Release	Affected Release Number	Comments
NON-IOS	Application Patches	22.0	22.0.2021.01	Cisco BroadWorks version R22.

Defect Information

Defect ID	Headline
CSCvx19005	false bwCPUMon alerts at midnight post ap372024

Problem Description

Cisco Broadworks patch ap375018 will fail to apply if patch ap372024 is not already applied on the server.

Background

If ap375018 is installed before ap372024 is applied, the patch application will fail to install correctly. This is due to a script required by ap375018 that was introduced in ap372024, and thus would not be available during the installation process.

Problem Symptom

Once BroadWorks patch ap372024 is applied, administrators might begin to see alerting at midnight server time from the bwCPUIdleTimeLimitReached alarm. This will continue until patch ap375018 is applied.

Workaround/Solution

These patches are now available on the Cisco Software Download Center and must be applied to correct the issue:

Release 22

• AP.platform.22.0.1123.ap375018

Release 23

• AP.platform.23.0.1075.ap375018

Release 24

• AP.as.24.0.944.ap375018

This update was re-released to include a fix for the order of operations issue that was encountered by installing it out of order.

The version of BroadWorks that is currently deployed as well as the patches activated can be checked by executing the get versions all command from the CLI. More information on how to check the patch level can be found in section 8.2 of the Cisco Broadworks Maintenance Guide.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email or telephone

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