Field Notice: FN - 72072 - UCS S3260 M5 Server Power-On Failure - Hardware Upgrade Available

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	26-Mar-21	Initial Release
1.1	26-Jul-21	Updated the Products Affected, Workaround/Solution, and How to Identify Affected Products Sections

Products Affected

Affected Product ID	Comments
UCS-S3260-M5SRB=
UCS-S3260-M5SRB
UCSX-TPM2-001=	Only if installed on impacted S3260
UCSX-TPM2-002=	Only if installed on impacted S3260
UCSX-TPM2-002B=	Only if installed on impacted S3260

Defect Information

Defect ID	Headline
CSCvt08343	UCS-S3260-M5SRB System fails to power on after an overcurrent event

Problem Description

A limited number of Unified Computing System (UCS) S3260 M5 server nodes (UCS-S3260-M5SRB) might fail to power on due to a damaged capacitor.

Background

A subset of S3260 M5 server nodes shipped before February 2020 with a specific Voltage Regulator Module (VRM) might fail over time due to mechanical stress. This can result in a failure to power on.

This issue is isolated to a specific VRM component which is no longer in use.

Systems with susceptible components can be identified by the server serial number. See the Serial Number Validation section for the validation link.

Problem Symptom

The Standalone Cisco Integrated Management Controller (IMC) System Event Log (SEL) will report:

• Platform alert POWER_ON_FAIL #0x34 | Predictive Failure asserted | Asserted
• Critical FRU_MB POWER_ON_FAIL: Platform sensor for FRU_MB, Predictive Failure asserted

UCS Manager integrated systems will report these faults:

• Motherboard of server [X/Y] (service profile: ) power: failed
• Unable to change server power state-MC Error(-20)

The Cisco IMC CLI output of the power status command will report VDD-Power-Good “inactive” and Power-On-Fail “active”, as shown in this example:

   Power Status:
   OP: [ status ]
   Power-State:                 [ on ]
   Master-State:                [ Master ]
   VDD-Power-Good:              [ inactive ]
   Power-On-Fail:               [ active ]  
   Power-Ctrl-Lock:             [ unlocked ]
   Power-System-Status:         [ Good ]
   Front-Panel Power Button:    [ Disabled ]
   Front-Panel Reset Button:    [ Disabled ]
   Source of Last Power Change: [ No Transition ]

Technical support logs can be checked in order to verify that the reason for the Power-On-Fail matches this specific issue. If the serial number is affected and you have experienced these symptoms, complete the form in the Upgrade Program section of this field notice.

Workaround/Solution

This is a hardware issue with no software workaround. Failed nodes should be replaced. The server serial numbers should be checked for exposure with the Serial Number Validation tool. See the Serial Number Validation section for the link.

If nodes are identified as requiring replacement, also validate if a Trusted Platform Module (TPM) is currently installed. See the How to Identify Affected Products section for more information.

How To Identify Affected Products

Impacted servers can be identified by the serial number. Verification methods vary slightly based on management mode - UCS Manager or Standalone Cisco IMC software.

CLI - UCS Manager

Use SSH to connect to your UCS Manager CLI and enter this command in order to list all server inventory.

6454-FI-B# show server inventory
    2/1     UCS-S3260-M5SRB      V01          FCH22207VKZ          Equipped                   786432

GUI - UCS Manager

In UCS Manager, click the Equipment tab and navigate to the S3260 chassis. For each server within the chassis, click the General tab. Check the Properties section for the serial number details.

CLI - Standalone Cisco IMC

Use SSH to connect to your Cisco IMC CLI and enter this command:

    S3260# show server
    Server ID Serial Number PID
    --------- ------------- ----------------
    1         FCH221872CC   UCS-S3260-M5SRB

GUI – Standalone Cisco IMC

Open the menu from the top-left corner and navigate to the Compute section. Choose a server and click the General tab. In the Server Properties section, confirm the serial number.

TPM Validation

If nodes are identified as requiring replacement, also validate if a TPM is currently installed. If so, a new TPM of the matching PID must also be included in the order form.

CLI - UCS Manager

Use SSH to connect to your UCS Manager CLI and enter these commands in order to confirm the TPM status and PID for each impacted server. Confirm if a TPM is populated, Model (PID), and Serial Number.

scope server X/Y (X = chassis number, Y= blade number for each server in question)
scope tpm 1
show detail

Example:

`scope server 3/1`
`scope tpm 1;show detail`
Trusted Platform Module:
    Enabled Status: Enabled
    Active Status: Activated
    Ownership: Owned
    Tpm Revision: 2
    Model: UCSX-TPM2-002

GUI - UCS Manager

In UCS Manager, click the Equipment tab and navigate to the S3260 chassis. For each server within the chassis, click the Inventory tab, then the Motherboard tab. Scroll down and expand the TPM section, which will show if a TPM is installed. Confirm if a TPM is populated, Model (PID), and Serial Number.

CLI - Standalone Cisco IMC

Use SSH to connect to your Cisco IMC CLI and run these commands:

scope chassis
scope server X (1 and/or 2)
show tpm-inventory

Confirm if a TPM is populated, Model (PID), and Serial Number.

 
GUI – Standalone Cisco IMC

Open the menu from the top-left corner and navigate to the Compute section. Choose a server and click the Inventory tab, then the TPM tab. Confirm if a TPM is populated, Model (PID), and Serial Number.

Serial Number Validation

This field notice provides the ability to determine if the serial number(s) of a device is impacted by this issue. In order to verify your serial number(s), enter it enter it in the Serial Number Validation tool at https://snvui.cisco.com/snv/FN72072.

Upgrade Program

If replacing a S3260 that has a TPM, include the appropriate TPM below.

A Form must be filled out for each separate Ship to Address.

The Upgrade Order Reference Number should be unique for each time the Form is filled out.

Please enter a valid Serial Number in the Form.
You will receive an acknowledgement email immediately after submitting the Form with Request #. Depending on material availability, both you AND the Customer email address will receive a confirmation email with Order# in 7 to 10 days. UMPIRE orders are proactive replacements and do NOT adhere to normal SLAs or Service Contracts.

NOTE: If your Ship to Address is in the following countries, please expect delays of up to 3 months depending on importation regulations: Argentina, Brazil, Colombia, Mexico, Venezuela, India, All countries in Asia (i.e. Singapore, Malaysia, Hong Kong, China, Vietnam, Korea, Thailand, Philippines), and all non-EU countries (ie: UAE, Russia, Turkey). You will receive your Order# at that time. Thank you for your patience as this process is beneficial for the customer; it will save them the cost of vat/duty in these countries (which is very high).

If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site):https://cisco-apps.cisco.com/cisco/psn/commerce

If you were given an RMA Number for the shipment of your replacement parts, please refer to the "Service Order QuickSearch" Tool at the following location (Please note: you must have a CCO User ID and Password to access this site):http://tools.cisco.com/support/serviceordertool/home.svo

If you have not received an email with an Order# after 10 days, please send an email with your Request#(s) and Customer in the Subject line to:mailto:umpire-escalations@cisco.com
If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site): https://cisco-apps.cisco.com/cisco/psn/commerce


Note: Fields marked with an asterisk (*) are required fields.

Requestor Information
*Name
*E-mail Address
TAC SR Number
Customer Shipping Information
*Company
*Address
Address_line2
*City
*State/Province
*ZIP/Postal Code
*Country	Select a Country AFGHANISTAN ALBANIA ALGERIA AMERICAN SAMOA ANDORRA ANGOLA ANGUILLA ANTARCTICA ANTIGUA ARGENTINA ARMENIA ARUBA AUSTRALIA AUSTRIA AZERVBAIJAN BAHAMAS BAHRAIN BANGLADESH BARBADOS BELARUS BELGIUM BELIZE BENIN BERMUDA BHUTAN BOLIVIA BOSNIA BOTSWANA BOUVET ISLAND BRAZIL BRITISH INDIES BRUNEI DARUSSALAM BULGARIA BURKINA FASO BURUNDI CAMBODIA CAMEROON CANADA CAPE VERDE CAYMAN ISLANDS CENTRAL AFRICA CHAD CHILE CHINA CHRISTMAS ISLAND COCOS COLOMBIA COMOROS CONGO CONGO, THE DEMOCRATIC REPUBLIC OF THE COOK ISLANDS COSTA RICA COTE D IVOIRE CROATIA CUBA CYPRUS CZECH REPUBLIC DENMARK DIJIBOUTI DOMINICA DOMINICAN REPUBLIC ECUADOR EGYPT EL SALVADOR EQUATORIAL ERITREA ESTONIA ETHIOPIA FALKLAND ISLANDS FAROE ISLANDS FIJI FINLAND FRANCE FRENCH GUIANA FRENCH POLYNESIA FRENCH SOUTHERN TERR GABON GAMBIA GEORGIA GERMANY GHANA GIBRALTAR GREECE GREENLAND GRENADA GUADELOUPE GUAM GUATEMALA GUINEA GUINEA-BISSAU GUYANA HAITI HEARD ISLAND HONDURAS HONG KONG HUNGARY ICELAND INDIA INDONESIA IRAN, ISLAMIC REPUBLIC OF IRAQ IRELAND ISRAEL ITALY JAMAICA JAPAN JORDAN KAZAKHSTAN KENYA KIRIBATI KOREA, DEMOCRATIC PEOPLE'S REPUBLIC OF KOREA, REPUBLIC OF KUWAIT KYRGYZSTAN LAO PEOPLE LATVIA LEBANON LESOTHO LIBERIA LIBYAN ARAB LIECHTENSTEIN LITHUANIA LUXEMBOURG MACAO MACEDONIA, THE FORMER YUGOSLAV REPUBLIC OF MADAGASCAR MALAWI MALAYSIA MALDIVES MALI MALTA MARSHALL ISLAND MARTINQUE MAURITANIA MAURITIUS MAYOTTE MEXICO MICRONESIA, FEDERATED STATES OF MOLDOVA MONACO MONGOLIA MONTSERRAT MOROCCO MOZAMBIQUE MYANMAR NAMBIA NAURU NEPAL NETHERLANDS NETHERLANDS ANTILLES NEW CALEDONIA NEW ZEALAND NICARAGUA NIGER NIGERIA NIUE NORFOLK ISLAND NORTHERN COMMONWEALTH NORWAY OMAN PAKISTAN PALAU PALESTINIAN TERRITORY,OCCUPIED PANAMA PAPUA NEW GUINEA PARAGUAY PERU PHILIPPINES PITCAIRN POLAND PORTUGAL PUERTO RICO QATAR REUNION ROMANIA RUSSIAN FEDERATION RWANDA SAINT HELENA SAINT KITTS SAINT LUCIA SAINT PIERRE SAINT VINCENT SAMOA SAN MARINO SAO TOME SAUDI ARABIA SENEGAL SERBIA AND MONTENEGRO SEYCHELLES SIERRA LEONE SINGAPORE SLOVAKIA SLOVENIA SOLOMON ISLAND SOMALIA SOUTH AFRICA SOUTH GEORGIA AND THE SOUTH SANDWICH ISLANDS SPAIN SRI LANKA SUDAN SURINAME SVALBARD AND JAN MAYEN ESWATINI SWEDEN SWITZERLAND SYRIAN ARAB TAIWAN TAJIKISTAN TANZANIA THAILAND TIMOR-LESTE TOGO TOKELAU TONGA TRINIDAD AND TOBAGO TUNISIA TURKEY TURKMENISTAN TURKS AND CAICOS TUVALU UGANDA UKRAINE UNITED ARAB EMIRATES UNITED KINGDOM UNITED STATES UNITED STATES MINOR OUTLYING ISLANDS URUGUAY UZBEKISTAN VANUATU VATICAN CITY VENEZUELA VIET NAM VIRGIN ISLANDS, BRITISH VIRGIN ISLANDS, U.S. WALLIS AND FUTUNA WESTERN SAHARA YEMEN ZAMBIA ZIMBABWE
Product	Affected Product *Quantity *Serial# 2 Replacement PID UCS-S3260-M5SRB= UCS-S3260-M5SRB= UCS-S3260-M5SRB UCS-S3260-M5SRB UCSX-TPM2-001= UCSX-TPM2-001= UCSX-TPM2-002= UCSX-TPM2-002= UCSX-TPM2-002B= UCSX-TPM2-002B=
Customer Contact Information
*First Name
*Last Name
*Phone 1	Ext.
Fax 1	Ext.
*E-Mail
Upgrade Order Reference Number	Please provide a number that you can use when inquiring about order status
Notes

¹ For phone and fax, include 011 and the country code outside North America.

² The serial number input field for each Product ID can hold up to 4,000 characters, including commas and white space. For longer lists of serial numbers, please submit additional requests.

³ For customers in Japan only *** please enter the building and the floor in the address field. Also, enter the contact person's name, the telephone number and the e-mail address in the appropriate fields.. 

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email or telephone

Receive Email Notification For New Field Notices

My Notifications—Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.