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Revision | Publish Date | Comments |
---|---|---|
1.0 |
26-Mar-21 |
Initial Release |
1.1 |
26-Jul-21 |
Updated the Products Affected, Workaround/Solution, and How to Identify Affected Products Sections |
Affected Product ID | Comments |
---|---|
UCS-S3260-M5SRB= |
|
UCS-S3260-M5SRB |
|
UCSX-TPM2-001= |
Only if installed on impacted S3260 |
UCSX-TPM2-002= |
Only if installed on impacted S3260 |
UCSX-TPM2-002B= |
Only if installed on impacted S3260 |
Defect ID | Headline |
---|---|
CSCvt08343 | UCS-S3260-M5SRB System fails to power on after an overcurrent event |
A limited number of Unified Computing System (UCS) S3260 M5 server nodes (UCS-S3260-M5SRB) might fail to power on due to a damaged capacitor.
A subset of S3260 M5 server nodes shipped before February 2020 with a specific Voltage Regulator Module (VRM) might fail over time due to mechanical stress. This can result in a failure to power on.
This issue is isolated to a specific VRM component which is no longer in use.
Systems with susceptible components can be identified by the server serial number. See the Serial Number Validation section for the validation link.
The Standalone Cisco Integrated Management Controller (IMC) System Event Log (SEL) will report:
UCS Manager integrated systems will report these faults:
The Cisco IMC CLI output of the power status
command will report VDD-Power-Good “inactive” and Power-On-Fail “active”, as shown in this example:
Power Status: OP: [ status ] Power-State: [ on ] Master-State: [ Master ] VDD-Power-Good: [ inactive ] Power-On-Fail: [ active ] Power-Ctrl-Lock: [ unlocked ] Power-System-Status: [ Good ] Front-Panel Power Button: [ Disabled ] Front-Panel Reset Button: [ Disabled ] Source of Last Power Change: [ No Transition ]
Technical support logs can be checked in order to verify that the reason for the Power-On-Fail matches this specific issue. If the serial number is affected and you have experienced these symptoms, complete the form in the Upgrade Program section of this field notice.
This is a hardware issue with no software workaround. Failed nodes should be replaced. The server serial numbers should be checked for exposure with the Serial Number Validation tool. See the Serial Number Validation section for the link.
If nodes are identified as requiring replacement, also validate if a Trusted Platform Module (TPM) is currently installed. See the How to Identify Affected Products section for more information.
Impacted servers can be identified by the serial number. Verification methods vary slightly based on management mode - UCS Manager or Standalone Cisco IMC software.
CLI - UCS Manager
Use SSH to connect to your UCS Manager CLI and enter this command in order to list all server inventory.
6454-FI-B# show server inventory 2/1 UCS-S3260-M5SRB V01 FCH22207VKZ Equipped 786432
GUI - UCS Manager
In UCS Manager, click the Equipment tab and navigate to the S3260 chassis. For each server within the chassis, click the General tab. Check the Properties section for the serial number details.
CLI - Standalone Cisco IMC
Use SSH to connect to your Cisco IMC CLI and enter this command:
S3260# show server Server ID Serial Number PID --------- ------------- ---------------- 1 FCH221872CC UCS-S3260-M5SRB
GUI – Standalone Cisco IMC
Open the menu from the top-left corner and navigate to the Compute section. Choose a server and click the General tab. In the Server Properties section, confirm the serial number.
TPM Validation
If nodes are identified as requiring replacement, also validate if a TPM is currently installed. If so, a new TPM of the matching PID must also be included in the order form.
CLI - UCS Manager
Use SSH to connect to your UCS Manager CLI and enter these commands in order to confirm the TPM status and PID for each impacted server. Confirm if a TPM is populated, Model (PID), and Serial Number.
scope server X/Y (X = chassis number, Y= blade number for each server in question) scope tpm 1 show detail
Example:
`scope server 3/1` `scope tpm 1;show detail` Trusted Platform Module: Enabled Status: Enabled Active Status: Activated Ownership: Owned Tpm Revision: 2 Model: UCSX-TPM2-002
GUI - UCS Manager
In UCS Manager, click the Equipment tab and navigate to the S3260 chassis. For each server within the chassis, click the Inventory tab, then the Motherboard tab. Scroll down and expand the TPM section, which will show if a TPM is installed. Confirm if a TPM is populated, Model (PID), and Serial Number.
CLI - Standalone Cisco IMC
Use SSH to connect to your Cisco IMC CLI and run these commands:
scope chassis scope server X (1 and/or 2) show tpm-inventory
Confirm if a TPM is populated, Model (PID), and Serial Number.
GUI – Standalone Cisco IMC
Open the menu from the top-left corner and navigate to the Compute section. Choose a server and click the Inventory tab, then the TPM tab. Confirm if a TPM is populated, Model (PID), and Serial Number.
This field notice provides the ability to determine if the serial number(s) of a device is impacted by this issue. In order to verify your serial number(s), enter it enter it in the Serial Number Validation tool at https://snvui.cisco.com/snv/FN72072.
If replacing a S3260 that has a TPM, include the appropriate TPM below.
A Form must be filled out for each separate Ship to Address.
The Upgrade Order Reference Number should be unique for each time the Form is filled out.
Please enter a valid Serial Number in the Form.
You will receive an acknowledgement email immediately after submitting the Form with Request #. Depending on material availability, both you AND the Customer email address will receive a confirmation email with Order# in 7 to 10 days. UMPIRE orders are proactive replacements and do NOT adhere to normal SLAs or Service Contracts.
NOTE: If your Ship to Address is in the following countries, please expect delays of up to 3 months depending on importation regulations: Argentina, Brazil, Colombia, Mexico, Venezuela, India, All countries in Asia (i.e. Singapore, Malaysia, Hong Kong, China, Vietnam, Korea, Thailand, Philippines), and all non-EU countries (ie: UAE, Russia, Turkey). You will receive your Order# at that time. Thank you for your patience as this process is beneficial for the customer; it will save them the cost of vat/duty in these countries (which is very high).
If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site):https://cisco-apps.cisco.com/cisco/psn/commerce
If you were given an RMA Number for the shipment of your replacement parts, please refer to the "Service Order QuickSearch" Tool at the following location (Please note: you must have a CCO User ID and Password to access this site):http://tools.cisco.com/support/serviceordertool/home.svo
If you have not received an email with an Order# after 10 days, please send an email with your Request#(s) and Customer in the Subject line to:mailto:umpire-escalations@cisco.com
If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site): https://cisco-apps.cisco.com/cisco/psn/commerce
Note: Fields marked with an asterisk (*) are required fields.
1 For phone and fax, include 011 and the country code outside North America.
2 The serial number input field for each Product ID can hold up to 4,000 characters, including commas and white space. For longer lists of serial numbers, please submit additional requests.
3 For customers in Japan only *** please enter the building and the floor in the address field. Also, enter the contact person's name, the telephone number and the e-mail address in the appropriate fields..
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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