Field Notice: FN - 72063 - Patch AP.ns.22.0.1123.ap371911 Breaks Network Server Translations When a SIP Diversion: Header is Present in the SIP INVITE - Software Upgrade Recommended

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Updated:February 15, 2021

Document ID:FN72063

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	08-Feb-21	Initial Release

Products Affected

Affected OS Type	Affected Software Product	Affected Release	Affected Release Number	Comments
NON-IOS	Application Patches	22.0	22.0.2020.02

Defect Information

Defect ID	Headline
CSCvw92855	There were no defects filed with this field notice at the time of publication.

Problem Description

Patch AP.ns.22.0.1123.ap371911 breaks network server translations when a SIP Diversion: header is present in the SIP INVITE.

Background

Note: This field notice was originally posted in the BroadSoft Xchange portal and has been moved over to Cisco.com as-is for historical purposes.

Problem Symptom

The network server does not properly detect the originator of the call when a SIP Diversion: header is present in the SIP INVITE, which might result in the call being rejected. Instead of using the SIP Diversion: as originator, the network server uses the SIP From: header. When the SIP From: and SIP Diversion: contain different Country Code numbers, the translation will be done using the SIP From: Country Code instead of the SIP Diversion: Country Code.

Workaround/Solution

BroadWorks patches can now be downloaded through the Cisco Software Download Center after logging in with your Cisco.com (CCO) account.

The version of BroadWorks that is currently deployed as well as the patches currently activated can be checked by executing the get versions all command from the CLI. More information on how to check the patch level can be found in the Cisco BroadWorks Maintenance Guide.

Workaround

Remove the patch AP.ns.22.0.1123.ap371911 from the system.

Patch

Patch AP.ns.22.0.1123.ap373722 is now available on Xchange.

Apply AP.ns.22.0.1123.ap373722 along with AP.ns.22.0.1123.ap371911.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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