Field Notice: FN - 72022 - After Applying Application Server Patch ap376541, Integrated IM&P Service Will Not Function Properly - Software Upgrade Recommended

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	25-Mar-21	Initial Release

Products Affected

Affected OS Type	Affected Software Product	Affected Release	Affected Release Number	Comments
NON-IOS	Application Patches	22.0	22.0.2020.10, 22.0.2020.11, 22.0.2020.12	Cisco BroadWorks Release 22.
NON-IOS	Application Patches	23.0	23.0.2020.10, 23.0.2020.11, 23.0.2020.12	Cisco BroadWorks Release 23.
NON-IOS	Application Patches	24.0	24.0.2020.10, 24.0.2020.11, 24.0.2020.12	Cisco BroadWorks Release 24.

Defect Information

Defect ID	Headline
CSCvw66505	After ap376541, IMP shows always offline

Problem Description

Creating or regenerating user accounts through Application Server provisioning after applying patch ap376541 will cause those accounts to always appear offline.

Background

After Cisco BroadWorks Application Server patch ap376541 is applied, new and regenerated accounts that are provisioned through the Application Server provisioning flow (where the Unified Messaging Server (UMS) sends a HTTP redirect response (302 or 307)) will result in a failure of the Instant Messaging and Presence (IM&P) provisioning. This will cause the accounts to always appear offline.

Problem Symptom

Accounts that were created or regenerated through the Application Server provisioning flow will have a presense status of offline.

Workaround/Solution

The version of BroadWorks that is currently deployed as well as the patches activated can be checked by executing the get versions all command from the CLI. More information on how to check the patch level can be found in the Cisco BroadWorks Maintenance Guide associated with the release version.

The following patchs must be applied to correct the issues:

Release R22

• AP.as.22.0.1123.ap377630

Release R23

• AP.as.23.0.1075.ap377630

Release R24

• AP.as.24.0.944.ap377630

BroadWorks patches can be downloaded through the Cisco Software Download Center after logging in with your Cisco.com (CCO) account.

Remediation

After the ap377630 patch has been applied, use the following steps to remediate the effected users:

1. A new script with the title of 'affectedUsersAP376541.pl' will be added in the /usr/local/broadworks/bw_base/bin/ directory on the Application Server. Copy the script to the UMS server (for example, /bw/home/bwadmin) and make it executable.
2. Run the script using the following command ./affectedUsersAP376541.pl on the UMS to find the list of affected users.
3. The script will generate a CSV file that contains the affected users, ServiceProviderId, GroupId, and BroadWorksUserId.
4. Manually regenerate the IM&P password from the Application Server for the affected users.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email or telephone

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