Field Notice: FN - 70615 - SPA512G-RC and SPA514G-RC - EDOS Service, webapps.cisco.com, Will Not Support TLS 1.0 and TLS 1.1 as of 2020-10-04 - Configuration Change Recommended

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Updated:October 2, 2020
Document ID:FN70615

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Publish Date Comments
1.0
01-Oct-20
Initial Release
1.1
01-Oct-20
Updated the Title

Products Affected

Affected Product ID Comments
SPA512G-RC
SPA514G-RC

Defect Information

Defect ID Headline
CSCvv87641 SPA512-RC / SPA514-RC - no TLS1.0/TLS1.1 support from EDOS service starting October 4, 2020

Problem Description

For SPA512G-RC and SPA514G-RC, the Enablement Data Orchestration System (EDOS) service, webapps.cisco.com, will not support Transport Layer Security (TLS) 1.0 and TLS 1.1 as of 2020-10-04.

Background

Any changes or new configurations that require connecting to the EDOS service will no longer work. This impacts all brand-new phones and any others that are not already connected to the service provider’s provisioning server.

All phones currently in service and working will continue to operate without interruption. Those end users will not experience any difference in their service.

For all the phones currently in service, any changes that can be performed directly from the telephony service will continue to work.

If the phones are factory reset, they retain their previously acquired information from EDOS and continue to work. However, as of 2020-10-04, they will no longer be able to receive new information from EDOS.

Problem Symptom

Any changes or new configurations that require connecting to the EDOS service will no longer work.

Workaround/Solution

If there are any new phones never activated via EDOS, they must be activated via EDOS before 2020-10-04, even if it is with a placeholder configuration so that they can be changed to an end user-ready configuration when needed. Without these actions, the unit will no longer function. Call Customer Support, and if the unit is under warranty, it will be replaced.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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