THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Need to modify the affected Product List
|Affected Product ID
||Incorrect US power cable (CAB-US515P-C19-US) ordered with the 3200W PSU (C9400-PWR-3200AC)
A system error allowed a limited number of customers to order an incorrect power cable with their Catalyst 9400 10-slot and 7-slot switches. This option was incorrectly available with the 3200W AC power supply.
Due to an incorrect configuration of the ordering tool, customer choices for the power cable included item CAB-US515P-C19-US (NEMA 5-15 to IEC-C19 13ft US), which is not suitably rated for the 3200W AC power supply.
If the chassis configuration is such that high-load current is required from the power supply, use of the CAB-US515P-C19-US power cable is not designed or approved to support the required current rating. Use of the incorrect power cable under such conditions could potentially result in damage to the power cord from abnormal heating.
Cisco requires that affected customers replace the power cord CAB-US515P-C19-US with a suitably rated power cord, CAB-US520-C19-US=. Customers can complete the Upgrade Form for the replacement power cord at no charge. Add the Serial Number for the chassis this replacement power cord will go into when you complete the Upgrade Form.
Customers can reach out to the Cisco Technical Assistance Center (TAC) or their Account team for any assistance.
- The number of replacement power cables ordered should equal the number of power supplies in the chassis.
- The customer is requested to dispose of any incorrect CAB-US515P-C19-US cables or return them to Cisco in order to avoid inadvertent use of the impacted cable in the future.
How To Identify Affected Products
Your product might be affected if both of these conditions are met.
- Condition 1: The chassis serial number is listed in the affected Serial Number Verification Tool.
The chassis serial number can be identified via the show inventory command as shown in this example.
NAME: "Chassis", DESCR: "Cisco Catalyst 9400 Series 7 Slot Chassis"
PID: C9407R , VID: V00 , SN: FXS2117Q1KD
NAME: "Slot 1 - Linecard", DESCR: "Cisco Catalyst 9400 Series 48-Port UPOE w/ 24p mGig 24p RJ-45"
PID: C9400-LC-48UX , VID: V01 , SN: JAE21380687
NAME: "Slot 3 - Supervisor", DESCR: "Cisco Catalyst 9400 Series Supervisor 1 XL Module"
PID: C9400-SUP-1XL , VID: V00 , SN: JAE21200AEY
NAME: "TenGigabitEthernet3/0/1", DESCR: "10GE CU1M"
PID: 74752-9044 , VID: 07 , SN: MOC14034699
NAME: "TenGigabitEthernet3/0/3", DESCR: "SFP+ 10GBASE-LRM"
PID: SFP-10G-LRM , VID: 1.4 , SN: AGD1744V146
NAME: "TenGigabitEthernet3/0/5", DESCR: "SFP+ 10GBASE-LRM"
PID: SFP-10G-LRM , VID: 1.4 , SN: AGD1744V16R
NAME: "Power Supply Module 1", DESCR: "Cisco Catalyst 9400 Series 3200W AC Power Supply"
PID: C9400-PWR-3200AC , VID: V01 , SN: DTM2121038X
NAME: "Power Supply Module 2", DESCR: "Cisco Catalyst 9400 Series 3200W AC Power Supply"
PID: C9400-PWR-3200AC , VID: V01 , SN: DTM21210396
NAME: "Fan Tray", DESCR: "Cisco Catalyst 9400 Series 7 Slot Chassis Fan Tray"
PID: C9407-FAN , VID: V00 , SN: FXS211505ES
Alternatively, the chassis serial number can be found on the product label located on the lower right-hand bottom corner of the chassis (front side) as shown here.
- Condition 2: Check the label of the cable installed with your 3200W AC power supply.
Lower rating cable: Part number - 37-0788-01
Required rating cable: Part number - 72-0870-01
Refer to these pictures:
Lower rating cable
Required rating cable
A Form must be filled out for each separate Ship to Address.
The Upgrade Order Reference Number should be unique for each time the Form is filled out.
Please enter a valid Serial Number in the Form. You will receive an acknowledgement email immediately after submitting the Form with Request #. Depending on material availability, both you AND the Customer email address will receive a confirmation email with Order# in 7 to 10 days. UMPIRE orders are proactive replacements and do NOT adhere to normal SLAs or Service Contracts.
NOTE: If your Ship to Address is in the following countries, please expect delays of up to 3 months depending on importation regulations: Argentina, Brazil,, Columbia, Mexico, Venezuela, India, All countries in Asia (ei: Singapore, Malaysia, Hong Kong, China, Vietnam, Korea, Thailand, Philippines), and all non-EU countries (ie: UAE, Russia, Turkey). You will receive your Order# at that time. Thank you for your patience as this process is beneficial for the customer; it will save them the cost of vat/duty in these countries (which is very high).
If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site):https://cisco-apps.cisco.com/cisco/psn/commerce
If you were given an RMA Number for the shipment of your replacement parts, please refer to the "Service Order QuickSearch" Tool at the following location (Please note: you must have a CCO User ID and Password to access this site):http://tools.cisco.com/support/serviceordertool/home.svo
If you have not received an email with an Order# after 10 days, please send an email with your Request#(s) and Customer in the Subject line to:mailto:email@example.com If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site): https://cisco-apps.cisco.com/cisco/psn/commerce
Note: Fields marked with an asterisk (*) are required fields.
1 For phone and fax, include 011 and the country code outside North America.
2 The serial number input field for each Product ID can hold up to 4,000 characters, including commas and white space. For longer lists of serial numbers, please submit additional requests.
3 For customers in Japan only *** please enter the building and the floor in the address field. Also, enter the contact person's name, the telephone number and the e-mail address in the appropriate fields.
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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