Field Notice: FN - 70184 - C9410R and C9407R Chassis Power Cable – Incorrect Rating for Some U.S. Uses - Hardware Upgrade Required

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.2	17-Nov-22	Updated the Upgrade Program to Use Support Case Manager (SCM)
1.1	08-May-18	Need to modify the affected Product List
1.0	20-Apr-18	Initial Release

Products Affected

Affected Product ID	Comments
CAB-US515P-C19-US
CAB-US515P-C19-US=	Part Alternate

Defect Information

Defect ID	Headline
CSCvj05190	Incorrect US power cable (CAB-US515P-C19-US) ordered with the 3200W PSU (C9400-PWR-3200AC)

Problem Description

A system error allowed a limited number of customers to order an incorrect power cable with their Catalyst 9400 10-slot and 7-slot switches. This option was incorrectly available with the 3200W AC power supply.

Background

Due to an incorrect configuration of the ordering tool, customer choices for the power cable included item CAB-US515P-C19-US (NEMA 5-15 to IEC-C19 13ft US), which is not suitably rated for the 3200W AC power supply.

Problem Symptom

If the chassis configuration is such that high-load current is required from the power supply, use of the CAB-US515P-C19-US power cable is not designed or approved to support the required current rating. Use of the incorrect power cable under such conditions could potentially result in damage to the power cord from abnormal heating.

Workaround/Solution

Cisco requires that affected customers replace the power cord CAB-US515P-C19-US with a suitably rated power cord, CAB-US520-C19-US=. Customers can order the replacement power cord in Support Case Manager at no charge. Add the Serial Number for the chassis this replacement power cord will go into when you complete the order in Support Case Manager.

Customers can reach out to the Cisco Technical Assistance Center (TAC) or their Account team for any assistance.

Notes:

• The number of replacement power cables ordered should equal the number of power supplies in the chassis.
• The customer is requested to dispose of any incorrect CAB-US515P-C19-US cables or return them to Cisco in order to avoid inadvertent use of the impacted cable in the future.

How To Identify Affected Products

Your product might be affected if both of these conditions are met.

• Condition 1: The chassis serial number is listed in the affected Serial Number Verification Tool.

  The chassis serial number can be identified via the show inventory command as shown in this example.

  Cat9400-Switch#show inventory
  
  NAME: "Chassis", DESCR: "Cisco Catalyst 9400 Series 7 Slot Chassis"
  PID: C9407R            , VID: V00  , SN: FXS2117Q1KD
  
  NAME: "Slot 1 - Linecard", DESCR: "Cisco Catalyst 9400 Series 48-Port UPOE w/ 24p mGig 24p RJ-45"
  PID: C9400-LC-48UX     , VID: V01  , SN: JAE21380687
  
  NAME: "Slot 3 - Supervisor", DESCR: "Cisco Catalyst 9400 Series Supervisor 1 XL Module"
  PID: C9400-SUP-1XL     , VID: V00  , SN: JAE21200AEY
  
  NAME: "TenGigabitEthernet3/0/1", DESCR: "10GE CU1M"
  PID: 74752-9044        , VID: 07   , SN: MOC14034699 
  
  NAME: "TenGigabitEthernet3/0/3", DESCR: "SFP+ 10GBASE-LRM"
  PID: SFP-10G-LRM         , VID: 1.4  , SN: AGD1744V146
  
  NAME: "TenGigabitEthernet3/0/5", DESCR: "SFP+ 10GBASE-LRM"
  PID: SFP-10G-LRM         , VID: 1.4  , SN: AGD1744V16R     
  
  NAME: "Power Supply Module 1", DESCR: "Cisco Catalyst 9400 Series 3200W AC Power Supply"
  PID: C9400-PWR-3200AC  , VID: V01  , SN: DTM2121038X
  
  NAME: "Power Supply Module 2", DESCR: "Cisco Catalyst 9400 Series 3200W AC Power Supply"
  PID: C9400-PWR-3200AC  , VID: V01  , SN: DTM21210396
  
  NAME: "Fan Tray", DESCR: "Cisco Catalyst 9400 Series 7 Slot Chassis Fan Tray"
  PID: C9407-FAN         , VID: V00  , SN: FXS211505ES
  

  Alternatively, the chassis serial number can be found on the product label located on the lower right-hand bottom corner of the chassis (front side) as shown here.

  

• Condition 2: Check the label of the cable installed with your 3200W AC power supply.

  Lower rating cable: Part number - 37-0788-01

  Required rating cable: Part number - 72-0870-01

  Refer to these pictures:

  Lower rating cable

  

  Required rating cable

  

Upgrade Program Information

Support Case Manager must be used for ordering replacement parts for this Field Notice.

Click on the following link to open Support Case Manager in a new tab:
https://mycase.cloudapps.cisco.com/fieldnotice?fn=FN70184

1. Serial Numbers (SNs) must be provided and be affected.
   • SN Entitlement Check will be performed.
   • Order entry supports up to 50 SNs per request. If you have more than 50, you will need to submit more than 1 request.
2. One ship to address per request.
3. Service Request number (SR#) is not required, but if you have an Existing SR# please enter it for better tracking purposes.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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