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Initial Public Release
Cisco discovered that the TX/RX polarity was swapped on a number of NCS-PP-100X10-LR and NCS-PP-100X10-SR patch panels, which results in no connectivity.
Failure analysis on a returned NCS-PP-100X10-LR patch panel resulted in the discovery of miswired TX/RX ports. The miswired TX/RX patch panel ports results in no connectivity.
The serial numbers affected are captured in the serial number validation link in the Workaround/Solution section.
No connectivity on affected NCS-PP-100X10-LR and NCS-PP-100X10-SR patch panels.
Validate that you have a defective NCS-PP-100X10-LR or NCS-PP-100X10-SR patch panel via the Serial Number Validation page. Enter your serial number in order to determine if the unit is affected.
If you experience an issue with the NCS-PP-100X10-LR or NCS-PP-100X10-SR patch panel, and the serial number comes back as "NOT Affected", open a support case and review the issue with a Customer Support Engineer (CSE).
Return all "affected" units to Cisco for replacement via the upgrade program.
To follow the bug ID link below and see detailed bug information, you must be
a registered customer and you must be logged in.
|CSCve95038 (registered customers only)
||NCS6K NCS-PP-100X10-LR & SR Patch Panel Misconfiguration (Hardware)
How To Identify Hardware Levels
The serial number of Cisco NCS-PP-100X10-LR and NCS6K NCS-PP-100X10-SR patch panels is located on the back outside door.