Field Notice: FN - 64312 - NCS-PP-100X10-LR and SR Patch Panel Has No Connectivity - Replace on Failure

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Updated:April 9, 2020

Document ID:FN64312

Bias-Free Language

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	19-Jul-17	Initial Release
10.0	15-Dec-17	Migration to new field notice system
10.1	09-Apr-20	Updated the Workaround/Solution Section and Removed the Upgrade Program Section

Products Affected

Affected Product ID	Comments
NCS-PP-100X10-LR
NCS-PP-100X10-LR=
NCS-PP-100X10-SR
NCS-PP-100X10-SR=

Defect Information

Defect ID	Headline
CSCve95038	NCS6K NCS-PP-100X10-LR & SR Patch Panel Misconfiguration (Hardware)

Problem Description

Cisco discovered that the TX/RX polarity was swapped on a number of NCS-PP-100X10-LR and NCS-PP-100X10-SR patch panels, which results in no connectivity.

Background

Failure analysis on a returned NCS-PP-100X10-LR patch panel resulted in the discovery of miswired TX/RX ports. The miswired TX/RX patch panel ports results in no connectivity. The serial numbers affected are captured in the serial number validation link in the Workaround/Solution section.

Problem Symptom

No connectivity on affected NCS-PP-100X10-LR and NCS-PP-100X10-SR patch panels.

Workaround/Solution

Validate that you have a defective NCS-PP-100X10-LR or NCS-PP-100X10-SR patch panel via the Serial Number Validation page. Enter your serial number in order to determine if the unit is affected. If you experience an issue with the NCS-PP-100X10-LR or NCS-PP-100X10-SR patch panel, and the serial number comes back as "NOT Affected", open a support case and review the issue with a Customer Support Engineer (CSE). Request a Return Material Authorization (RMA) through the normal support process for "Replace on Failure".

How To Identify Affected Products

The serial number of Cisco NCS-PP-100X10-LR and NCS6K NCS-PP-100X10-SR patch panels is located on the back outside door.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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