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Migration to new field notice system
|Affected Product ID
68- assembly is manufactured with a new ASIC - TAN phased to production thru ECO EA527154
||Certain N56-M24UP2Q modules do not come up in Nexus 56128|
Some Nexus N56-M24UP2Q modules are incompatible with certain Nexus N5K-C56128P chassis and fail to change to online status when plugged into the chassis.
The N56-M24UPQ module and N5K-C56128P chassis underwent a hardware revision in Dec 2015. Although low in occurrence, certain N56-M24UPQ modules released after this revision are incompatible with N5K-C56128P chassis released prior to the revision.
N56-M24UP2Q modules with top assembly number (TAN) 68-5671-01 are not compatible with N5K-C56128P chassis that have TAN 68-5193-02 or 68-5193-03.
N56-M24UP2Q modules with TAN other than 68-5671-01 are compatible with any hardware version of the N5K-C56128P chassis.
Cisco has determined the root cause of the problem and identified a fix which was implemented through a minor hardware revision on the modules. This fix enables the N56-M24UP2Q modules to be compatible with any version of the N5K-C56128P chassis.
This error can be seen upon module insertion:
Module X insertion failed. Module may not be seated properly or of wrong type. Remove module, ensure correct type and re-insert after five or more seconds.
If the hardware shows an incompatible configuration as described in the "Background" section, request a replacement N56-M24UPQ module via the form in the "Upgrade Program" section.
If the hardware shows a compatible configuration, the error is not due to Cisco bug ID CSCut89127 and the Upgrade Program should not be leveraged.
Refer to the "How to Identify Hardware Levels" section for instructions on how to view the TAN versions of the module and chassis.
How To Identify Affected Products
Location of the TAN on the N56-M24UP2Q module:
Alternatively, enter these show commands on the N5K-C56128P switch in order to retrieve the module and chassis TAN(s):
N56128# show sprom module 2 | include Part|Product|Serial
Product Number : N56-M24UP2Q
Serial Number : FOC18413R5Z
Part Number : 68-5671-01
Part Revision : A0
N56128# show sprom backplane | include Part|Product|Serial
Product Number : N5K-C56128P
Serial Number : FOC1808R0XR
Part Number : 68-5193-02
Part Revision : A0
UMPIRE Program - N56-M24UP2Q
A Form must be filled out for each separate Ship to Address.
The Upgrade Order Reference Number should be unique for each time the Form is filled out.
Please enter a valid Serial Number in the Form.
You will receive an acknowledgement email immediately after submitting the Form with Request #. Depending on material availability, both you AND the Customer email address will receive a confirmation email with Order# in 7 to 10 days. UMPIRE orders are proactive replacements and do NOT adhere to normal SLAs or Service Contracts.
NOTE: If your Ship to Address is in the following countries, please expect delays of up to 3 months depending on importation regulations: Argentina, Brazil,, Columbia, Mexico, Venezuela, India, All countries in Asia (ei: Singapore, Malaysia, Hong Kong, China, Vietnam, Korea, Thailand, Philippines), and all non-EU countries (ie: UAE, Russia, Turkey). You will receive your Order# at that time. Thank you for your patience as this process is beneficial for the customer; it will save them the cost of vat/duty in these countries (which is very high).
If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site):https://cisco-apps.cisco.com/cisco/psn/commerce
If you were given an RMA Number for the shipment of your replacement parts, please refer to the "Service Order QuickSearch" Tool at the following location (Please note: you must have a CCO User ID and Password to access this site):http://tools.cisco.com/support/serviceordertool/home.svo
If you have not received an email with an Order# after 10 days, please send an email with your Request#(s) and Customer in the Subject line to:mailto:email@example.com
If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site): https://cisco-apps.cisco.com/cisco/psn/commerce
Note: Fields marked with an asterisk (*) are required fields.
1 For phone and fax, include 011 and the country code outside North America.
2 The serial number input field for each Product ID can hold up to 4,000 characters, including commas and white space. For longer lists of serial numbers, please submit additional requests.
3 For customers in Japan only *** please enter the building and the floor in the address field. Also, enter the contact person's name, the telephone number and the e-mail address in the appropriate fields..
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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