Field Notice: FN - 63502 - Cisco has been informed that the power cable (CAB-AC2J) previously shipped with the 800 & 1900 series products are not METI compliant - Replace on Failure
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Notice
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Revision History
| Revision | Publish Date | Comments |
|---|---|---|
1.0 |
15-Nov-12 |
Initial Release |
10.0 |
21-Nov-17 |
Migration to new field notice system |
10.1 |
04-Feb-19 |
Fixed Broken Image Links |
Products Affected
| Affected Product ID | Comments |
|---|---|
CAB-AC2J |
|
CAB-AC2J |
|
CAB-AC2J= |
|
CAB-AC2J= |
Defect Information
| Defect ID | Headline |
|---|---|
| CSCvf34445 | There were no defects filed with this field notice at the time of publication. |
Problem Description
The 2-prong power cable is a non-jacketed power cable. The previously shipped power cables for the 800 & 1900 series products are not compliant and can be replaced with a METI compliant power cable.
Note: THERE ARE NO SAFETY ISSUES ASSOCIATED WITH ALL PART NUMBERS OF THE CABLES LISTED IN THE "How to Identify Affected Products" SECTION.
METI is the Ministry of Economy, Trade and Industry for Japan.
Background
Cisco has been informed that the previously shipped power cable is not METI compliant.
Customers may order a compliant replacement cable from Cisco. THIS IS NOT MANDATORY.
Problem Symptom
The cables previously shipped with the 800 & 1900 series products are single insulated rather than double insulated (jacketed). These single-insulated cables cause no issues with the associated routers and are fully functional.
Workaround/Solution
Customers may order a compliant replacement cable from Cisco. THIS IS NOT MANDATORY. If customers choose to order the compliant cable, the non-compliant cable should be scrapped.
How To Identify Affected Products
The original single-insulated power cables have 2 part numbers (74-3100-01 & 37-0672-01).
The double-insulated (jacketed) power cable is part number 37-0672-02.
Upgrade Program
CAB-AC2J(=) cable replacement. No Serial Number required.
A Form must be filled out for each separate Ship to Address.
The Upgrade Order Reference Number should be unique for each time the Form is filled out.
Please enter a valid Serial Number in the Form.
You will receive an acknowledgement email immediately after submitting the Form with Request #. Depending on material availability, both you AND the Customer email address will receive a confirmation email with Order# in 7 to 10 days. UMPIRE orders are proactive replacements and do NOT adhere to normal SLAs or Service Contracts.
NOTE: If your Ship to Address is in the following countries, please expect delays of up to 3 months depending on importation regulations: Argentina, Brazil,, Columbia, Mexico, Venezuela, India, All countries in Asia (ei: Singapore, Malaysia, Hong Kong, China, Vietnam, Korea, Thailand, Philippines), and all non-EU countries (ie: UAE, Russia, Turkey). You will receive your Order# at that time. Thank you for your patience as this process is beneficial for the customer; it will save them the cost of vat/duty in these countries (which is very high).
If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site):https://cisco-apps.cisco.com/cisco/psn/commerce
If you were given an RMA Number for the shipment of your replacement parts, please refer to the "Service Order QuickSearch" Tool at the following location (Please note: you must have a CCO User ID and Password to access this site):http://tools.cisco.com/support/serviceordertool/home.svo
If you have not received an email with an Order# after 10 days, please send an email with your Request#(s) and Customer in the Subject line to:mailto:umpire-escalations@cisco.com
If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site): https://cisco-apps.cisco.com/cisco/psn/commerce
Note: Fields marked with an asterisk (*) are required fields.
1 For phone and fax, include 011 and the country code outside North America.
2 The serial number input field for each Product ID can hold up to 4,000 characters, including commas and white space. For longer lists of serial numbers, please submit additional requests.
3 For customers in Japan only *** please enter the building and the floor in the address field. Also, enter the contact person's name, the telephone number and the e-mail address in the appropriate fields..
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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