Field Notice: XENPAK-10GB-ER Replacement Program Field Notice

Available Languages

Updated:June 2, 2005

Document ID:FN29736

Revised June 02, 2005

May 14, 2004

More Field Notices

Products Affected

Product	Top Assembly	Comments
Product	Part Number	Comments
XENPAK-10GB-ER	800-24557-01	10GBASE-ER XENPAK Module
XENPAK-10GB-ER=	800-24557-01	10GBASE-ER XENPAK Module Spare

Problem Description

XENPAK-10GB-ER / XENPAK-10GB-ER=, manufacturing Part No. 800-24557-01, has been found to have a mechanical tolerance issue which may cause connector pin misalignment between the XENPAK and Catalyst 6500 line card/Catalyst 3750 switch when the XENPAK is installed in the line card/switch or removed from the line card/switch. This misalignment can short the connector pins, which may potentially cause the connector to fail, to melt, or to burn.

Background

During internal testing, Cisco identified a mechanical tolerance issue with the XENPAK-10GB-ER, manufacturing Part No. 800-24557-01, which may cause connector pin misalignment between the XENPAK and the device it is installed in..

Problem Symptoms

There are three main symptoms:

1. The misalignment can reset the Catalyst 6500 line card or the Catalyst 3750 switch upon insertion.

2. The misalignment can cause the pads on the XENPAK printed circuit board to disintegrate.

3. The misalignment can short the connector pins, which can potentially cause the connector to fail, to melt, or to burn during the insertion of the XENPAK into the line card/switch or removal of the XENPAK from the line card/switch. Some smoke may be emitted for a brief period, but this does not pose a fire hazard.

Workaround/Solution

There is no field workaround for this issue. Customers should replace the XENPAK-10GB-ER / XENPAK-10GB-ER=, manufacturing Part No. 800-24557-01. Please request a replacement by using the attached form.

When you receive the replacement XENPAK please follow the steps when replacing the Xenpak in your system:

When using the XENPAK with a Catalyst 6500:

1. Remove the line card from the switch without removing the affected XENPAK from the line card.

2. Remove the affected XENPAK from the line card.

3. Insert the new XENPAK in the line card.

4. Insert the line card in the switch.

5. Return the defective XENPAK to Cisco.

When using the XENPAK with a Catalyst 3750:

1. Save all your settings.

2. Power off the switch. If used in a Stack, the other switches in the stack do not need to be powered off.

3. Remove the affected XENPAK from the switch.

4. Insert the new XENPAK in the switch.

5. Power ON the switch.

6. Return the defective XENPAK to Cisco.

How To Identify Hardware Levels

The affected XENPAK can be identified either by Physical inspection or via Command Line Interface.

For physical identification of the affected XENPAK, please look for the Part No. 800-24557-01 printed on the back of the XENPAK as shown in the picture:

For returning the part you will need to provide the Serial No. of the XENPAK, which can be found on the back under the TOP Barcode. For example: In the picture below the S. No is INT0736004C

The affected XENPAK can also be identified using the Command Line Interface. The affected XENPAK has the following Vendor Part No. TXN174114015F06.

The CLI Command for CatOS on a Catalyst 6500:

Switch# show sprom [module/port]

The CLI Command for Cisco IOS on a Catalyst 6500:

From the default RP (route processor) prompt:

Router# show idprom interface tenGigabitEthernet [module/port]

Example using CLI Command for Cisco IOS on Catalyst 6500:

Router#show idprom interface tenGigabitEthernet 4/1

XENPAK Serial EEPROM Contents: Non-Volatile Register (NVR) Fields XENPAK MSA Version supported :0x1E NVR Size in bytes :0x100 Number of bytes used :0x100 Basic Field Address :0xB Customer Field Address :0x77 Vendor Field Address :0xA7 Extended Vendor Field Address :0xFF Reserved :0x0 Transceiver type :0x1 =XENPAK Optical connector type :0x1 =SC Bit encoding :0x1 =NRZ Normal BitRate in multiple of 1M b/s :0x2710 Protocol Type :0x1 =10GgE

Package Identifier OUI :0x41F426 Transceiver Vendor OUI :0x137B21 Transceiver vendor name :CISCO-INTEL Part number provided by transceiver vendor :TXN174114015F06 <<<=====AFFECTED Revision level of part number provided by vendor :A1 Vendor serial number :INT0738006K Vendor manufacturing date code :2003092300

The CLI Command for Catalyst 3750:

Switch#show controller ethernet-controller tenGigabitEthernet [stack/module/port] phy

Example for Catalyst 3750:

C3750#show controller ethernet-controller tenGigabitEthernet 2/0/1 phy

TenGigabitEthernet2/0/1 (gpn: 488, port-number: 1) -----------------------------------------------------------

Standards Compliance Codes : 10GbE Code Byte 0 :0x4 =10GBASE-ER 10GbE Code Byte 1 :0x0 SONET/SDH Code Byte 0 :0x0 SONET/SDH Code Byte 1 :0x0 SONET/SDH Code Byte 2 :0x0 SONET/SDH Code Byte 3 :0x0 10GFC Code Byte 0 :0x0 10GFC Code Byte 1 :0x0 10GFC Code Byte 2 :0x0 10GFC Code Byte 3 :0x0 Transmission range in 10m :0xFA0 Fibre Type : Fibre Type Byte 0 :0x20 =SM, Generic Fibre Type Byte 1 :0x0 =Unspecified

Centre Optical Wavelength in 0.01nm steps - Channel 0 :0x2 0x5D 0x78
 Centre Optical Wavelength in 0.01nm steps - Channel 1 :0x0 0x0 0x0
 Centre Optical Wavelength in 0.01nm steps - Channel 2 :0x0 0x0 0x0
 Centre Optical Wavelength in 0.01nm steps - Channel 3 :0x0 0x0 0x0
 Package Identifier OUI :0x41F426
 Transceiver Vendor OUI :0x137B21
 Transceiver vendor name :CISCO-INTEL
 Part number provided by transceiver vendor :TXN174114015F06 <<=====AFFECTED
 Revision level of part number provided by vendor :A1
 Vendor serial number :INT0738006K
 Vendor manufacturing date code :2003092300