Step 6. Browse to the phone's web interface and select Console Logs. Once at the console logs webpage scroll to the bottom of the page and you'll see the Problem Report Tool Logs. Download the prt-xxxxxxxxxx.tar.gz file.
Note: The xxxxxxxxxx in the example name prt-xxxxxxxxxx.tar.gz displays the date and time the PRT file is created. It looks similar to this: prt-20160721-163034-1C6A7AE05D37.tar.gz.
Detailed Creation Steps
Begin at the endpoint's home screen.
From the endpoint's keypad press the Settings button
At the Applications menu press Phone information
The Report problem button appears in a black ribbon at the bottom of the screeen.
The Problem reporting tool screen is presented on the phone. Enter the date and time that indicates when the issue occured.
Once the date and time of the problem are entered press Problem description
Make a selection from the Problem Description list. This example shows Phone disconnect or reboot is selected as the description of the problem.
The Problem reporting tool page opens with the Submit button activated.
Gathering logs displays on the screen when you click the submit button.
An error is displayed on the phone's screen. Ignore this error as access to the PRT File from the phone's web interface is possible.