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Updated:March 13, 2026
Document ID:225607

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    Introduction

    This document describes the process of restoring the configuration from a Secure Web Appliance (SWA) to another.

    Prerequisites

    Requirements

    Cisco recommends knowledge of these topics:

    • Access ToGraphic User Interface (GUI)of SWA.
    • Administrative Access to the SWA.
    • Administrative Access to the Security Management Appliance (SMA)
    • Access to Cisco Software Licensing Portal or the SWA license file.
    • Active Directory privileged user access to join the SWA to domain and create DNS records

    Components Used

    This document is not restricted to specific software and hardware versions.

    The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

    Before you Begin

    In this article, we outline the steps to migrate from the source SWA to the target SWA. This table lists the specifications for each system.

    Source SWA

    Target SWA

    Model

    S396

    S100v

    Version

    15.5.0-710

    15.5.0-710

    License 

    Smart License

    Smart License

    Active Directory

    Joined 

    Joined

    Integrated with Identity Services Engine (ISE)

    Yes

    Yes

    Number of Network Interface Card (NIC)

    5

    5

    HTTPS Decryption

    Enabled with Self Signed Certificate

    Enabled with Self Signed Certificate

    Transparent Redirection

    WCCP

    WCCP

    Managed by SMA

    Yes

    Yes

    External Log Server

    SCP Push 

    SCP Push 

    High Availability 

    Enabled

    Enabled

    Note: Always ensure that, when installing a new virtual SWA, all network interfaces recommended by Cisco are present and configured on the Virtual Machine(VM). The interfaces can remain disconnected, but they must be available within the VM.

    There are two possible scenarios when migrating the SWA from one device to another:
    [Scenario-1] Replacing the existing SWA: The original SWA is decommissioned and the IP address of the Target SWA is same as the source SWA.
    [Scenario-2] Adding a new SWA: The original SWA remains in service while the new SWA is configured.  

    Preparing and Backing Up the Source SWA

    Use these steps to collect the necessary files and configuration from the Source SWA 

    Step 1. Export the Configuration File

    Step 1.1. From the GUI, Navigate to System Administration and choose Configuration File.

    Step 1.2. Make sure Download file to local computer to view or save is selected.

    Step 1.3. Choose Encrypt passwords in the Configuration Files

    Step 1.4. (Optional) Choose a name for the configuration file.

    Step 1.5. Click Submit.

    Image - Exporting the configuration FileImage - Exporting the configuration File

    Step 2. Export the Decryption Certificate

    Note: If the HTTPS Decryption is disabled, skip to Step 3. 

    Step 2.1. From the GUI, Navigate to Security Services and click on HTTPS Proxy.

    Step 2.2. Click Edit Settings.

    Step 2.3. Download the HTTPS Decryption Certificate, by clicking on Download Certificate... link.

    Image - HTTPS Decryption CertificateImage - HTTPS Decryption Certificate

    Note: In this example, both types of HTTPS Decryption certificates are illustrated; however, in your network, you can have only one type deployed.

    Step 3. Export the Custom Trust Root Certificates

    Note: If there no custom trusted root certificate added on the SWA skip to Step 4.

    Step 3.1. From the GUI, Navigate to Network and click on Certificate Management.

    Step 3.2. In the Certificate Management section, click on Manage Trusted Root Certificates.

    Image - Manage Trusted Root CertificatesImage - Manage Trusted Root Certificates

    Step 3.3. Expand each Custom Trusted Root Certificates by clicking on their name and click Download Certificate...Image - Downlaod Trusted root CertificatesImage - Downlaod Trusted root Certificates

    Step 4. Export the GUI Certificate

    Note: If you are using built-in GUI certificate, skip to Step 5.

    Step 4.1. From the GUI, Navigate to Network and click on Certificate Management.

    Step 4.2. In the Appliance Certificates section, click on Export Certificate..

    Image - Export GUI CertificateImage - Export GUI Certificate

    Step 5. Export the ISE Certificates

    Note: If there are no SWA, ISE integration, skip to Step 6.

    Step 5.1. From the GUI, Navigate to Network and click on Identity Services Engine.

    Step 5.2. Click Edit Settings.

    Step 5.3. Download all available certificates.

    Image - Download ISE CertificatesImage - Download ISE Certificates

    Step 6. Licences / Features

    Step 6.1. From the GUI, Navigate to System Administration and click on Licenses or Features depends on the type of the license you are using.

    Step 6.2. Take a Screen Shot of your Licenses / Features.

    Step 7. Authentication Redirection Certificate

    Step 7.1. From the GUI, Navigate to Network and click Authentication.

    Step 7.2. If the Credential Encryption is enabled, Make sure you have the Certificate and the Key.

    Step 7.3. Take a screen shot of the current configuration.

    Image - Authentication CertificateImage - Authentication Certificate

    Note: You cannot download the Authentication certificate from the GUI. 

    Step 8. Exporting Static Routes

    Note: If you are planning to use the same Network configuration and IP address for the target SWA, skip to Step 10.

    Step 8.1. From the GUI, Navigate to Network and click Routes.

    Step 8.2. For each routing table, click on Save Route Table.

    Image - Exporting Routing TableImage - Exporting Routing Table

    Step 9. DNS settings

    Note: If you are planning to use the same Network configuration and IP address for the target SWA, skip to Step 10.

    Step 9.1. From the GUI, Navigate to Network and click DNS.

    Step 9.2. Take a Screen shot of the DNS configuration

    Preparing the Target SWA

    Step 10. Installing the Virtual SWA

    Note: If the target SWA is physical you can skip to Step 11.

    Step 10.1. Use these guides to install the virtual SWA:

    Step 10.2. Make sure the new SWA has the recommended network access:

    Step 11. Initial setup the SWA

    Step 11.1. Configure the IP address

    Step 11.2. Configure the default Gateway

    Step 11.3. Configure the DNS server

    Step 11.4. license the Appliance.

    Step 11.5. Enable the Features.

    Step 11.6. Run the system setup wizard.

    You can find the detailed steps in this article:  Secure Web Appliance Initial Setup 

    Step 12. Sanitizing the Configuration file

    Note: If you are not integrating ISE with the SWA, you can skip to Step 13.

    Step 12.1. Review the Fixing Errors section in this article to remove the ISE certificate configuration from the XML backup file.

    Importing the Configuration File to Target SWA

    Step 13. Import Custom Trusted Root Certificates

    Note: If you are not using any Custom Trusted Root Certificate, skip to Step 14.

    Step 13.1. From the GUI, Navigate to "Network" and click on Certificate Management

    Step 13.2. In the Certificate Management section, click on Manage Trusted Root Certificates

    Step 13.3. Click Import.

    Step 13.4. Upload the certificates that previously was downloaded in Step 3.

    Caution: When both root and intermediate certificates are available, begin by uploading the root CA certificate. After submitting and committing the changes, proceed to import the intermediate certificate.

    Step 14. Import the Configuration File

    Step 14.1. From the GUI, Navigate to System Administration and choose Configuration File.

    Step 14.2. In the Load Configuration section, Select Load a configuration file from local computer.

    Step 14.3. Click Choose File and select the XML configuration file.

    Step 14.4. If the migration matches the Scenario 1 and the previous IP address must be use in the new SWA, Select the check box Load Network Settings, else do not select this option.

    Step 14.5. Click Load.

    Step 14.6. Click Continue in the Confirm Load Configuration pop up.

    Image - Importing the ConfigurationImage - Importing the Configuration

    Step 15. Changing the admin Password

    Note: If you have the Source SWA admin password, Skip to Step 16.

    15.1. From the GUI, Navigate to System Administration and choose Users.

    15.2. Click on the admin user name.

    15.3. Select Change the passphrase.

    15.4. Enter the password.

    15.5. Click on Submit.

    Image - Changing Admin PasswordImage - Changing Admin Password

    Step 16. Commit 

    Step 16.1. Now you can Commit the changes.

    Step 17. Importing the Routes

    Note: If you Load Network Settings while importing the configuration, skip to Step 19.

    Step 17.1. From the GUI, Navigate to Network and click Routes.

    Step 17.2. For each routing table, click on Load Route Table.

    Step 17.3. Choose the file you exported on Step 8.

    Step 17.4. Click Submit.

    Step 17.5. Commit the changes.

    Step 18. Configuring the DNS settings

    Note: If you Load Network Settings while importing the configuration, skip to Step 19.

    Step 18.1. From the GUI, Navigate to Network and click DNS.

    Step 18.2. Click Edit Settings.

    Step 18.3. Use the Screen shot from Step 9

    Step 18.4. Click Submit.

    Step 18.5. Commit the changes.

    Step 19. Join/Rejoin the SWA to the Active Directory

    Step 19.1. From the GUI, Navigate to Network and click Authentication.

    Step 19.2. Click on the name of the Authentication Realm Name.

    Tip: If the SWA is assigned a new IP address and host-name, ensure that the necessary DNS records are created in the Active Directory DNS service.

    Step 19.2. Click Join Domain and enter the credentials..

    Image - Join to Active Directory DomainImage - Join to Active Directory Domain

    Step 19.3. Click Submit.

    Step 19.4. Make sure the Redirect Hostname is correct. 

    Step 19.5. If the Credential Encryption is enabled, Make sure the Secure Authentication Certificate is correct.  

    Image - Authentication SettingsImage - Authentication Settings

    Step 19.6. Commit the changes.

    Step 20. Re-join to SMA

    Note: If the SWA is not managed by SMA, skip this step.

    Note: If you did not replace the existing SWA (Scenario-2), and the migrated SWA having a new IP address, add the SWA as a new device to SMA and skip Step 20.

    Step 20.1. Connect to CLI of the SMA.

    Step 20.2. run logconfig.

    Step 20.3. Enter HOSTKEYCONFIG.

    Step 20.4. Type DELETE and press enter.

    Step 20.5. Type the number associated to the SWA that has been recently migrated and press enter until the wizard is finished.

    Step 20.6. Type commit and press enter to save the changes.

    Step 20.7. From the SMA GUI, navigate to Management Appliance. Select Centralized Services and click on Security Appliances.

    Step 20.8.  Click on the name of the SWA that recently were migrated.

    Tip: You can see the Connection Established column is set to No.

    Image - SMA Security Appliance StatusImage - SMA Security Appliance Status

    Step 20.9. Click on Establish Connection.

    Step 20.10. Enter the Username and Passphrase and click Establish Connection.

    Image - Establish Connection to the SWAImage - Establish Connection to the SWA

    Step 20.11. Assign the configuration Manager.

    Image - Assign Configuration ManagerImage - Assign Configuration Manager

    Step 20.12. Submit and Commit the changes.

    Step 20.13. (Optional) you can test by publishing configuration to the SWA.

    Tip: The SMA retains all Reporting and Tracking data from the previous SWA.

    Fixing Errors 

    The network port name must be one of ['Management', 'P1', 'P2', 'T1', 'T2']:

    Image - Network Interface Naming ErrorImage - Network Interface Naming Error

    Error	—	Configuration File was not loaded. Parse Error on element "port_name" line number 85 column 18 with value "M2": The network port name must be one of ['Management', 'P1', 'P2', 'T1', 'T2'] (with optional "_v6" suffix), or start with "VLAN" or "Loopback".

    This Error happens when you are migrating from physical SWA to Virtual. the Virtual SWA has only 5 NICs and the M2 interface is invalid. To fix the error, edit the XML configuration file in a text editor and remove these lines:

    <port_interface>
      <port_name>M2</port_name>
      <direct>
        <jack>M2</jack>
      </direct>
</port_interface>
    <ethernet>
      <ethernet_interface>M2</ethernet_interface>
      <media>autoselect</media>
      <media_opt></media_opt>
      <macaddr>aa:bb:cc:00:00:00</macaddr>
</ethernet>


    Parse Error on element "ise_service":
    Image - ISE Certificate ErrorImage - ISE Certificate Error




    Error - Configuration File was not loaded. Parse Error on element "ise_service" line number 548 column 17: AA11AA.crt.pem ISE certificate not present in /data/db/isecerts/.

    Since the ISE certificates are not included in the SWA configuration export, and are uploaded on the device directly, you need to remove the certificates configuration from the XML file and after successful import, configure ISE manually. to fix this issue, edit the XML configuration file in the text editor and search for the certificate name in the error ( in this example, search for AA11AA ) and delete it from the configuration file:

    Before: 
      <ise_service_pxgrid_certs>
         <pxgrid_cert>AA11AA</pxgrid_cert>
         <pxgrid_cert>BB22BB</pxgrid_cert>
      </ise_service_pxgrid_certs>

After: 
      <ise_service_pxgrid_certs></ise_service_pxgrid_certs>

    Other than the certificate name, you need to remove the Web Appliance Client Certificate name as well:

    In this example, the Web Appliance Client Certificate is a self signed certificate:

    Before:
<ise_service_cert_generated>1</ise_service_cert_generated>
<ise_service_generated_name>xAcK6T</ise_service_generated_name>

After:
<ise_service_cert_generated>0</ise_service_cert_generated>
<ise_service_generated_name></ise_service_generated_name>

    Related Information

    Revision History

    Revision Publish Date Comments
    1.0
    13-Mar-2026
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

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