Cisco Unified Workforce Optimization
| Overview | Product Overview |
|---|---|
| Status | Available Order from series |
| Series Release Date | 05-MAR-2007 |
- US/Canada 800-553-2447
- Worldwide Support Phone Numbers
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- Unified Workforce Optimization Advanced Quality Management 8.0(2)
Status: Available | Release Date: 19-Feb-2010
- Unified Workforce Optimization Advanced Quality Management 8.5(2)
Status: Available | Release Date: 22-Nov-2010
- Unified Workforce Optimization Advanced Quality Management 9.0(1)
Status: Available | Release Date: 12-Jul-2012
- Unified Workforce Optimization Advanced Quality Management 10.0(1)
Status: Available | Release Date: 20-Nov-2013
- Unified Workforce Optimization Advanced Quality Management 10.5(1)
Status: Available | Release Date: 03-Jun-2014
- Unified Workforce Optimization Call Recording 8.5(2)
Status: Available | Release Date: 22-Nov-2010
- Unified Workforce Optimization Call Recording 9.0(1)
Status: Available | Release Date: 12-Jul-2012
- Unified Workforce Optimization Call Recording 10.0(1)
Status: Available | Release Date: 20-Nov-2013
- Unified Workforce Optimization Call Recording 10.5(1)
Status: Available | Release Date: 03-Jun-2014
- Unified Workforce Optimization Call Recording 11.0(1)
Status: Available | Release Date: 06-Aug-2015
- Unified Workforce Optimization Call Recording and Quality Management 8.0
Status: Available | Release Date: 04-Jun-2010
- Unified Workforce Optimization Quality Management 8.5(2)
Status: Available | Release Date: 22-Nov-2010
- Unified Workforce Optimization Quality Management 9.0(1)
Status: Available | Release Date: 12-Jul-2012
- Unified Workforce Optimization Quality Management 10.0(1)
Status: End of Support EOL Details | End-of-Support Date: 31-Dec-2019
- Unified Workforce Optimization Quality Management 10.5(1)
Status: End of Support EOL Details | End-of-Support Date: 31-Dec-2019
- Unified Workforce Optimization Quality Management 11.0(1)
Status: End of Support EOL Details | End-of-Support Date: 31-Dec-2019
- Unified Workforce Optimization Quality Management 11.5(1)
Status: Available | Release Date: 08-Aug-2016
- Unified Workforce Optimization Workforce Management 10.0(1)
Status: Available | Release Date: 20-Nov-2013
- Unified Workforce Optimization Workforce Management 10.5
Status: Available | Release Date: 29-May-2014
- Unified Workforce Optimization Workforce Management 10.5(1)
Status: Available | Release Date: 03-Jun-2014
- Unified Workforce Optimization Workforce Management 11.0(1)
Status: Available | Release Date: 26-Aug-2015
- Unified Workforce Optimization Workforce Management 11.5(1)
Status: Available | Release Date: 08-Aug-2016
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Latest Security Notices
- 25-Jan-2019
- 15-Jan-2019
- 10-Oct-2017
Document Categories
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Data Sheets and Product Information
- Cisco Unified Workforce Optimization for Cisco Unified Contact Center Express 10.5 Data Sheet
- Cisco Unified Workforce Optimization for Cisco Unified Contact Center Express 10.0 Data Sheet
Data Sheets
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS)
End-of-Life and End-of-Sale Notices
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Security Notices
- Field Notice: FN - 63667 - Cisco Workforce Optimization (WFO) Quality Management (QM) - New Java Release Causes Signed Applets to Hang Browser with Security Pop Up - Workaround Provided
- Field Notice: FN - 63525 - Recording Issues with Cisco Unified Communications Manager 8.6 and Cisco Quality Management 8.5(2) - Software Upgrade Recommended
- Field Notice: FN - 62939 - US Daylight Saving Time Policy Changes Effective September 2007 - For Cisco Unified Workforce Optimization (WFO)
Field Notices
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Release and Compatibility
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Cisco Unified Workforce Optimization Adv Quality Management 10.0(1)
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Cisco Unified Workforce Optimization Quality Management 11.5(1)
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Cisco Unified Workforce Optimization Quality Management 11.0(1)
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Cisco Unified Workforce Optimization Quality Management 10.5(1)
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Cisco Unified Workforce Optimization Workforce Management 11.5(1)
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Cisco Unified Workforce Optimization Workforce Management 11.0(1)
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Cisco Unified Workforce Optimization Workforce Management 10.0(1)
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Cisco Unified Workforce Optimization Workforce Management 10.5(1)
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Release Notes for Maintenance Releases
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Cisco Unified Workforce Optimization Release Notes for Maintenance Releases
Release Notes
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Reference
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Cisco Unified Workforce Optimization Adv Quality Management 10.0(1)
- Cisco Workforce Optimization Desktop Requirements Guide, Release 10.0 (PDF - 435 KB)
- Open Source Used in Quality Management 10.0(1) (PDF - 1 MB)
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Cisco Unified Workforce Optimization Quality Management 11.5(1)
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Cisco Unified Workforce Optimization Quality Management 11.0(1)
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Cisco Unified Workforce Optimization Quality Management 10.5(1)
- Calabrio Recording Services SNMP Integration White Paper (PDF - 1 MB)
- Cisco Unified Workforce Optimization Desktop Requirements Guide, Release 10.5 (PDF - 1 MB)
- Cisco Unified Workforce Optimization Firewall Configuration Guide, Release 10.5 (PDF - 1 MB)
- Cisco Unified Workforce Optimization Quality Management 10.5(1) Open Source Documentation (PDF - 1 MB)
- Cisco Unified Workforce Optimization Quality Management Integration Guide for CAD and Finesse, Release 10.5 (PDF - 1 MB)
- Cisco Unified Workforce Optimization Quality Management Server API Programmer's Guide, Release 10.5 (PDF - 1 MB)
- Cisco Unified Workforce Optimization Recording Controls API Programmer's Guide, Release 10.5 (PDF - 1 MB)
- Cisco Unified Workforce Optimization Quality Management Integration Guide, Release 10.5 (PDF - 2 MB)
Technical References
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Design
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Cisco Unified Workforce Optimization Quality Management 11.5(1)
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Cisco Unified Workforce Optimization Quality Management 11.0(1)
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Contact Center Solution Design Guides (from 11.5 forward)
Design Guides
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Install and Upgrade
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Cisco Unified Workforce Optimization Adv Quality Management 10.0(1)
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Cisco Unified Workforce Optimization Quality Management 11.5(1)
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Cisco Unified Workforce Optimization Quality Management 11.0(1)
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Cisco Unified Workforce Optimization Quality Management 10.5(1)
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Cisco Unified Workforce Optimization Workforce Management 11.5(1)
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Cisco Unified Workforce Optimization Workforce Management 11.0(1)
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Cisco Unified Workforce Optimization Workforce Management 10.0(1)
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Cisco Unified Workforce Optimization Workforce Management 10.5(1)
Install and Upgrade Guides
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Configuration
- Finesse Workflow Configuration for Metadata Tagging of Recordings in WFO-QM (Calabrio)
Configuration Examples and TechNotes
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Cisco Unified Workforce Optimization Adv Quality Management 10.0(1)
Programming Guides
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Maintain and Operate
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Cisco Unified Workforce Optimization Adv Quality Management 10.0(1)
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Cisco Unified Workforce Optimization Quality Management 11.5(1)
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Cisco Unified Workforce Optimization Quality Management 11.0(1)
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Cisco Unified Workforce Optimization Quality Management 10.5(1)
- Calabrio Workforce Optimization Suite Media Player User Guide, Release 10.5 (PDF - 2 MB)
- Cisco Unified Workforce Optimization Call Recording and Quality Management Application User Guide, Release 10.5 (PDF - 2 MB)
- Cisco Unified Workforce Optimization Call Recording and Quality Management Quick Start Guide, Release 10.5 (PDF - 89 KB)
- Cisco Unified Workforce Optimization Getting Started Guide, Release 10.5 (PDF - 1 MB)
- Cisco Unified Workforce Optimization Quality Management Administrator User Guide, Release 10.5 (PDF - 2 MB)
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Cisco Unified Workforce Optimization Workforce Management 11.5(1)
End-User Guides
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Troubleshooting
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Cisco Unified Workforce Optimization Adv Quality Management 10.0(1)
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Cisco Unified Workforce Optimization Quality Management 11.5(1)
- Cisco Unified Workforce Optimization Error Code Dictionary (PDF - 840 KB)
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Cisco Unified Workforce Optimization Quality Management 11.0(1)
- Cisco Unified Workforce Optimization Error Code Dictionary (PDF - 844 KB)
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Cisco Unified Workforce Optimization Quality Management 10.5(1)
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Cisco Unified Workforce Optimization Workforce Management 11.5(1)
- Cisco Unified Workforce Optimization Error Code Dictionary (PDF - 840 KB)
Error and System Messages
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Cisco Unified Workforce Optimization Adv Quality Management 10.0(1)
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Cisco Unified Workforce Optimization Quality Management 11.5(1)
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Cisco Unified Workforce Optimization Quality Management 11.0(1)
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Cisco Unified Workforce Optimization Quality Management 10.5(1)
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Cisco Unified Workforce Optimization Workforce Management 11.5(1)
- Workforce Management Troubleshooting Guide (PDF - 453 KB)
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Cisco Unified Workforce Optimization Workforce Management 11.0(1)
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Cisco Unified Workforce Optimization Workforce Management 10.0(1)
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Cisco Unified Workforce Optimization Workforce Management 10.5(1)
Troubleshooting Guides
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Literature
- Payment Card Industry Overview
White Papers
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Translated Documents
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Cisco Unified Workforce Optimization Quality Management 11.0(1)
- Cisco Unified Workforce Optimization Quality Management User Guide (Chinese, Simplified) (PDF - 3 MB)
- Cisco Unified Workforce Optimization Quality Management User Guide (Chinese, Traditional) (PDF - 3 MB)
- Cisco Unified Workforce Optimization Quality Management User Guide (Danish) (PDF - 3 MB)
- Cisco Unified Workforce Optimization Quality Management User Guide (Dutch) (PDF - 3 MB)
- Cisco Unified Workforce Optimization Quality Management User Guide (French) (PDF - 3 MB)
- Cisco Unified Workforce Optimization Quality Management User Guide (German) (PDF - 3 MB)
- Cisco Unified Workforce Optimization Quality Management User Guide (Korean) (PDF - 3 MB)
- Cisco Unified Workforce Optimization Quality Management User Guide (Portuguese, Brazilian) (PDF - 3 MB)
- Cisco Unified Workforce Optimization Quality Management User Guide (Spanish, European) (PDF - 3 MB)
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Cisco Unified Workforce Optimization Workforce Management 11.0(1)
- Cisco Unified Workforce Optimization Workforce Management User Guide (Brazilian Portuguese) (PDF - 4 MB)
- Cisco Unified Workforce Optimization Workforce Management User Guide (Danish) (PDF - 4 MB)
- Cisco Unified Workforce Optimization Workforce Management User Guide (Dutch) (PDF - 4 MB)
- Cisco Unified Workforce Optimization Workforce Management User Guide (European Spanish) (PDF - 4 MB)
- Cisco Unified Workforce Optimization Workforce Management User Guide (French) (PDF - 4 MB)
- Cisco Unified Workforce Optimization Workforce Management User Guide (German) (PDF - 4 MB)
Translated End-User Guides
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