Cisco Unified Workforce Optimization
| Overview | Product Overview |
|---|---|
| Status | Available Order |
| Series Release Date | 05-MAR-2007 |
- US/Canada 800-553-2447
- Worldwide Support Phone Numbers
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Feedback- The Cisco Unified Workforce Optimization series will reach End-of-Support status on August 31, 2023, and then will no longer be supported by Cisco.
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Latest Security Notices
- 24-Jan-2019
- 14-Jan-2019
- 05-Mar-2008
Document Categories
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Data Sheets and Product Information
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Security Notices
- Field Notice: FN - 63525 - Recording Issues with Cisco Unified Communications Manager 8.6 and Cisco Quality Management 8.5(2) - Software Upgrade Recommended
- Field Notice: FN - 63667 - Cisco Workforce Optimization (WFO) Quality Management (QM) - New Java Release Causes Signed Applets to Hang Browser with Security Pop Up - Workaround Provided
- Field Notice: FN - 62939 - US Daylight Saving Time Policy Changes Effective September 2007 - For Cisco Unified Workforce Optimization (WFO)
Field Notices
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Release and Compatibility
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Cisco Unified Workforce Optimization Adv Quality Management 10.0(1)
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Cisco Unified Workforce Optimization Quality Management 11.5(1)
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Cisco Unified Workforce Optimization Workforce Management 11.5(1)
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Cisco Unified Workforce Optimization Workforce Management 11.0(1)
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Cisco Unified Workforce Optimization Workforce Management 10.0(1)
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Cisco Unified Workforce Optimization Workforce Management 10.5(1)
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Release Notes for Maintenance Releases
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Cisco Unified Workforce Optimization Release Notes for Maintenance Releases
Release Notes
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Reference
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Cisco Unified Workforce Optimization Adv Quality Management 10.0(1)
- Cisco Workforce Optimization Desktop Requirements Guide, Release 10.0 (PDF - 435 KB)
- Open Source Used in Quality Management 10.0(1) (PDF - 1 MB)
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Cisco Unified Workforce Optimization Quality Management 11.5(1)
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Cisco Unified Workforce Optimization Workforce Management 11.5(1)
- Workforce Management Data Import Reference Guide (PDF - 601 KB)
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Cisco Unified Workforce Optimization Workforce Management 11.0(1)
- Workforce Management Data Import Reference Guide (PDF - 679 KB)
- Cisco Unified Workforce Optimization Error Code Dictionary (PDF - 844 KB)
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Cisco Unified Workforce Optimization Workforce Management 10.0(1)
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Cisco Unified Workforce Optimization Workforce Management 10.5(1)
- Workforce Management GIS API Reference Guide, Release 10.5 (PDF - 1 MB)
- Cisco Unified Workforce Optimization Error Code Dictionary, Release 10.5 (PDF - 2 MB)
- Cisco Unified Workforce Optimization Workforce Management 10.5(1) Open Source Documentation (PDF - 1 MB)
- Calabrio Workforce Optimization Suite Firewall Configuration Guide, Release 10.5 (PDF - 1 MB)
- Cisco Unified Workforce Optimization Desktop Requirements Guide, Release 10.5 (PDF - 1 MB)
Technical References
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Design
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Cisco Unified Workforce Optimization Quality Management 11.5(1)
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Contact Center Solution Design Guides (from 11.5 forward)
Design Guides
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Install and Upgrade
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Cisco Unified Workforce Optimization Adv Quality Management 10.0(1)
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Cisco Unified Workforce Optimization Quality Management 11.5(1)
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Cisco Unified Workforce Optimization Workforce Management 11.5(1)
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Cisco Unified Workforce Optimization Workforce Management 11.0(1)
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Cisco Unified Workforce Optimization Workforce Management 10.0(1)
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Cisco Unified Workforce Optimization Workforce Management 10.5(1)
Install and Upgrade Guides
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Configuration
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Cisco Unified Workforce Optimization Adv Quality Management 10.0(1)
Programming Guides
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Maintain and Operate
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Cisco Unified Workforce Optimization Adv Quality Management 10.0(1)
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Cisco Unified Workforce Optimization Quality Management 11.5(1)
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Cisco Unified Workforce Optimization Workforce Management 11.5(1)
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Cisco Unified Workforce Optimization Workforce Management 11.0(1)
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Cisco Unified Workforce Optimization Workforce Management 10.0(1)
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Cisco Unified Workforce Optimization Workforce Management 10.5(1)
End-User Guides
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Troubleshooting
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Cisco Unified Workforce Optimization Adv Quality Management 10.0(1)
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Cisco Unified Workforce Optimization Quality Management 11.5(1)
- Cisco Unified Workforce Optimization Error Code Dictionary (PDF - 840 KB)
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Cisco Unified Workforce Optimization Workforce Management 11.5(1)
- Cisco Unified Workforce Optimization Error Code Dictionary (PDF - 840 KB)
Error and System Messages
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Cisco Unified Workforce Optimization Adv Quality Management 10.0(1)
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Cisco Unified Workforce Optimization Quality Management 11.5(1)
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Cisco Unified Workforce Optimization Workforce Management 11.5(1)
- Workforce Management Troubleshooting Guide (PDF - 453 KB)
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Cisco Unified Workforce Optimization Workforce Management 11.0(1)
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Cisco Unified Workforce Optimization Workforce Management 10.0(1)
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Cisco Unified Workforce Optimization Workforce Management 10.5(1)
Troubleshooting Guides
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Translated Documents
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Cisco Unified Workforce Optimization Workforce Management 11.0(1)
- Cisco Unified Workforce Optimization Workforce Management User Guide (Dutch) (PDF - 4 MB)
- Cisco Unified Workforce Optimization Workforce Management User Guide (Brazilian Portuguese) (PDF - 4 MB)
- Cisco Unified Workforce Optimization Workforce Management User Guide (Danish) (PDF - 4 MB)
- Cisco Unified Workforce Optimization Workforce Management User Guide (European Spanish) (PDF - 4 MB)
- Cisco Unified Workforce Optimization Workforce Management User Guide (French) (PDF - 4 MB)
- Cisco Unified Workforce Optimization Workforce Management User Guide (German) (PDF - 4 MB)
Translated End-User Guides
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Below are the releases within the Cisco Unified Workforce Optimization series.
Unless specified, documentation for the Cisco Unified Workforce Optimization is applicable to all releases.
- Cisco Unified Workforce Optimization Advanced Quality Management - versions 8.0, 8.5, 9.0, 10.0, 10.5
- Cisco Unified Workforce Optimization Call Recording - versions 8.5, 9.0, 10.0, 10.5, 11.0
- Cisco Unified Workforce Optimization Call Recording and Quality Management - version 8.0
- Cisco Unified Workforce Optimization Quality Management - versions 8.5, 9.0, 11.5
- Cisco Unified Workforce Optimization Workforce Management - versions 10.0, 10.5, 11.0, 11.5
As per the End-of-Sale and End-of-Life Announcement for Cisco Unified Workforce Optimization, users are encouraged to migrate to Cisco Webex Workforce Optimization.
Find out more about the Cisco End-of-Life Policy
