Cisco Unified Workforce Optimization Workforce Management 10.5(1)

Data Sheets

• Cisco Unified Workforce Optimization for Cisco Unified Contact Center Express 10.5 Data Sheet 10-Jun-2014
• Cisco Unified Workforce Optimization for Cisco Unified Contact Center Express 10.0 Data Sheet 04-Feb-2016

End-of-Life and End-of-Sale Notices

• End-of-Sale and End-of-Life Announcement for Cisco Unified Workforce Optimization 01-Jul-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Software Subscription (UCSS) 16-Jul-2014

Field Notices

• Field Notice: FN - 63525 - Recording Issues with Cisco Unified Communications Manager 8.6 and Cisco Quality Management 8.5(2) - Software Upgrade Recommended 24-Jan-2019
• Field Notice: FN - 63667 - Cisco Workforce Optimization (WFO) Quality Management (QM) - New Java Release Causes Signed Applets to Hang Browser with Security Pop Up - Workaround Provided 14-Jan-2019
• Field Notice: FN - 62939 - US Daylight Saving Time Policy Changes Effective September 2007 - For Cisco Unified Workforce Optimization (WFO) 05-Mar-2008

Release Notes

Cisco Unified Workforce Optimization Workforce Management 10.5(1)

• Release Notes for Cisco Unified Workforce Optimization Workforce Management, Release 10.5 05-Jun-2014 (PDF - 172 KB)

Technical References

Cisco Unified Workforce Optimization Workforce Management 10.5(1)

• Calabrio Workforce Optimization Suite Firewall Configuration Guide, Release 10.5 24-Jan-2015 (PDF - 1 MB)
• Cisco Unified Workforce Optimization Desktop Requirements Guide, Release 10.5 06-Oct-2014 (PDF - 1 MB)
• Cisco Unified Workforce Optimization Error Code Dictionary, Release 10.5 24-Jan-2015 (PDF - 2 MB)
• Cisco Unified Workforce Optimization Workforce Management 10.5(1) Open Source Documentation 24-Jan-2015 (PDF - 1 MB)
• Workforce Management GIS API Reference Guide, Release 10.5 20-Mar-2015 (PDF - 1 MB)

Install and Upgrade Guides

Cisco Unified Workforce Optimization Workforce Management 10.5(1)

• Cisco Unified Workforce Optimization Workforce Management Installation Guide, Release 10.5 18-Jun-2014 (PDF - 1 MB)

Configuration Examples and TechNotes

• Finesse Workflow Configuration for Metadata Tagging of Recordings in WFO-QM (Calabrio) 12-Mar-2015

End-User Guides

Cisco Unified Workforce Optimization Workforce Management 10.5(1)

• Cisco Unified Workforce Optimization Getting Started Guide, Release 10.5 24-Jan-2015 (PDF - 1 MB)
• Cisco Unified Workforce Optimization Workforce Management Application User Guide, Release 10.5 03-Jun-2014 (PDF - 3 MB)

Troubleshooting Guides

Cisco Unified Workforce Optimization Workforce Management 10.5(1)

• Cisco Unified Workforce Optimization Workforce Management Troubleshooting Guide, Release 10.5 24-Jan-2015 (PDF - 1 MB)

Troubleshooting TechNotes

• Finesse Workflow Configuration for Metadata Tagging of Recordings in WFO-QM (Calabrio) 12-Mar-2015
• Quality Manager 2.7(1): Compliance Recording License not Recognized 11-May-2009
• Troubleshoot Unified Communications (UC), Non-UC, and Third-Party Virtual Machines (VMs) Co-residency 19-May-2017