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Minimize business disruption

As part of our high-value services offering, Service Provider (SP) Advantage provides comprehensive technical support for service provider networks. The network is your business, and it is imperative to keep it from failing. Learn how you can increase operational efficiency and reduce disruption with our expert support team.


Less disruption

Pre-empt preventable incidents and reduce the effects of unavoidable ones.

More efficiency

Reduce the burden on your IT organization and manage growth more effectively.

More flexibility

Specifically designed for Service Providers who match our capabilities to meet their business requirements.

What you get from SP Advantage

Modular options for Service Providers

Cisco SP Advantage is specifically designed for you. The service includes a core set of features that can be scaled and configured, and value-add options that can help you meet your specific business needs.

Customizable core features

SP Advantage provides flexibility in how support team resources are allocated. Service level agreements (SLAs) can be customized, as well as the number of maintenance window events that can be covered by the SP Advantage team.

Optional components designed for flexibility

The optional components in SP Advantage provide the opportunity to improve operational efficiency and minimize business disruption with emphasis on specific aspects of network support.

Expert insights enable data-driven decisions

SP Advantage customers have access to incident management specialists, plus knowledge and asset managers. They provide expert analysis and reporting on key performance indicators, providing insights for data-driven decisions and activities.

Service Provider (SP) Base

SP Base

Cisco SP Base provides foundational technical support to rapidly resolve network problems and maintain uptime

Related services

Asset Management Service

Asset Management Service is available to purchase as an optional component within Service Provider (SP) Advantage to help achieve operational outcomes.

Smart Assist

Our experts help you enable, use, and get support for your smart capabilities. (PDF - 510 KB)

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