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Cisco Workforce Enablement At-a-Glance

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Updated:June 17, 2021

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

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Updated:June 17, 2021


Cisco can enable business continuity for critical infrastructure in times of crisis

During normal business operations, utilities rely extensively on in-person engineering, monitoring, and collaboration to maintain the grid’s safe and reliable power distribution. This paradigm is challenged when business continuity plans are deployed. Connecting remote workers with each other and into the operational domain requires an in-depth security posture as well as rich collaboration functionality to facilitate continued grid operations.

Help co-workers and dispersed teams stay connected at work and home by:

      Offering media-rich collaboration to increase the productivity and efficiency of remote workers while accelerating decision making for complex problems

      Making scalable, remote, secure, and interactive sessions available to all employees

      Bringing your remote workers a true human connection

      Modernizing communication from laptops and mobile devices

      During a business crisis, including storm response, connecting distributed field personnel with remote experts to facilitate faster problem resolution and improved safety

      Enabling workers to share audio, screen, video, and augmented reality to provide rich situational awareness for the remote expert


With Cisco® Workforce Enablement solutions, all aspects of utility operations can take advantage of secure remote connectivity and collaboration during business disruptions, including:

      Headend systems




Cisco offers an integrated and comprehensive portfolio of products, services, architectures, solutions, and end-to-end customer support to help ensure that business operations and teams can effectively operate by enabling:

      Remote collaboration for dispersed teams

      Remote expert access

      Remote operations and monitoring

Communicate and operate anywhere

Utility companies need to ensure safe and reliable operations 24/7, including during crisis and incident scenarios. These scenarios often require that plant and field teams rely on a temporary operating model in which a small onsite crew interfaces with a dispersed team working remotely.

“No matter what is happening in the world, we believe it is vitally important to help support the continued operation of technical infrastructure for utilities, oil and gas, and manufacturing organizations. Cisco helps provide solutions to keep critical industries up and running.”

Wes Sylvester,

Director, Global Industries Solutions Group

The teams responsible for plant or field environments are traditionally located onsite, and their operations workflows and procedures rely on face-to-face interactions throughout the day. When teams like this are dispersed during a crisis or incident, these workflows are less effective and can impact operations. Equipping these dispersed teams with the right collaborative tools can help them maintain day-to-day operational continuity as they operate in this hybrid model.

The result:

      Distribution of responsibilities and technical risk across multiple failure points

      Reduced risk of exposure to harmful environments

      More coverage by taking advantage of time zones and alternate facilities and locations more dynamically

      Reduction in office costs and short-term arrangements

When only a subset of the operations staff is kept onsite, it is important to have systems and procedures in place to support both remote access to experts and remote operations and monitoring.

Remote experts, whether internal or third-party resources, assist the skeleton crew with critical events that impact energy generation, transmission, or distribution. Effective remote expert engagement requires secure access to machines and assets, paired with rich collaborative tools to share situational awareness about the problem.

The result:

      Access to higher levels of experience is enabled despite travel restrictions

      High level of oversight and expertise can be maintained with a reduced staff

      Continued support is provided to “boots on the ground” personnel deemed essential to operations

Remote operations allow employees to monitor, maintain, optimize, and (if allowed) control aspects of an operational system from home or from another offsite location. Key to this capability are strong cybersecurity controls, including secure remote access and strong authentication.

The result:

      Ability to operate at near full coverage as opposed to a “skeleton crew”

      Capability to more easily continue “business as usual”

      Less reliance on physical security measures, which place strains on first responders and other public resources

Call to action

Utility customers rely on Cisco for secure network, communication, and collaboration solutions to help them deliver critical services throughout crises and unexpected circumstances, as well as ordinary operations.

For more information

Contact your Cisco representative or learn more online at www.cisco.com/go/smartgrid



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