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Cisco Webex Expert on Demand

Cisco Webex Expert on Demand is bringing Webex team collaboration to the frontline.

Connecting the frontline with virtual experts

Webex Expert on Demand empowers frontline workers by helping to enable hands-free collaboration with global experts, using Webex Teams and the RealWear HMT-1 augmented reality device.

Augmented reality unlocks benefits

Access experts

Use Expert on Demand on oil rigs, in manufacturing, and outdoors to get assistance with maintenance and solve problems.

Cut time to resolution

Frontline workers have access to instant help from experts at any time, from anywhere in the world.

Reduce operational costs

Save on travel costs for experts, as well on training and education by bringing it all on-site, virtually. 

Improve frontline safety

Empower frontline workers to make the correct decisions with access to experts on call, leading to safer outcomes.

Getting ahead of the game

By using RealWear and Cisco Webex Expert on Demand, we were able to improve on our existing collaboration tools to work more efficiently. Remarkably, we increased first-time fix rates and improved the speed of getting to first-time resolution, all while significantly reducing travel expenses.

Klemens Fliri, IT-Systems Engineer Global UC & Leader, Hirschmann Automotive