A single, seamless interface for former Sourcefire partners and customers to open or manage service renewals and requests.
We value your business and take pride in offering you award winning support tools, software support, access to Cisco technology experts, and an extensive knowledge base.
Read the Sourcefire integration Q&As for commonly asked questions regarding Cisco Service offers, service agreements, renewals, support, and more.
Note: Customers or partners must have their Cisco service contract number, serial number/product family and a Cisco.com user ID when opening a case.
The Cisco Service Access Management Tool (SAMT) enables Cisco partners and customers to manage access to the services provided by their contracts (technical support/hardware replacement).
There are two ways to determine who has access to these services: Bill to ID or Contract Number.
Learn more about the Cisco Service Access Management Tool
Return Material Authorization (RMA) requests are supported through a global logistics supply chain. RMA requests for products covered under a Service Contract may be transacted in two ways:
To determine available contract service levels by product and geography, please review the Service Availability Matrix (SAM) Tool.
Partners, please login for additional information.