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Services and Support for Integration

A single, seamless interface for former Exablaze partners and customers to open or manage service requests.

We value your business and are excited to enable you to quote, order, and manage renewals for Cisco products. We take pride in offering you award winning support tools, software support, access to Cisco technology experts, and an extensive knowledge base.

Cisco Nexus 3550 Series and Cisco Nexus SmartNIC product support

Create a Technical Assistance Center (TAC) Request

Note: Customers or partners must have their Cisco service contract number, serial number or product family, and a Cisco.com user ID when opening a case.

Renewals

You may manage services renewals, quoting, and contract management activities online via the Cisco Commerce Workspace - Renewals (CCW-R).

Manage access to Cisco services

The Cisco Service Access Management Tool (SAMT) enables Cisco partners and customers to manage access to the services provided by their contracts (technical support/hardware replacement).

There are two ways to determine who has access to these services: Bill to ID or Contract Numbe

  • To manage access by Bill to ID, the Bill to ID must be in an individual's Cisco.com profile and selected (enabled) for support access. This will ensure that all the Contracts under the Bill to ID can be utilized for service.
  • To manage access by Contract Number, a Contract Number must be in an individual's Cisco.com profile in order for that individual to be able to obtain service.

 

Learn more about the Cisco Service Access Management Tool

Partners, please loginLocked content for additional information.