A single, seamless interface for former Acano partners and customers to open or manage service renewals and requests.
Welcome to Cisco Services! We take pride in offering you award-winning support tools, software support, access to Cisco technology experts, and an extensive knowledge base.
Read the services Q&As for commonly asked questions regarding Cisco Service offers, service agreements, renewals, support, and more.
After Acano agreements are migrated into Cisco, partners and customers use Cisco processes and tools for technical support. Note: Continue to use Acano tools and processes for service agreements not yet migrated into Cisco.
Note: Partners or customers need their Cisco service contract number, serial number/product family, and a Cisco.com user ID to open a case.
The Cisco Service Access Management Tool (SAMT) enables Cisco partners and customers to manage access to the services provided by their contracts (technical support/hardware replacement).
There are two ways to determine who has access to these services: Bill to ID or Contract Number.
Learn more about the Cisco Service Access Management Tool .
Return Material Authorization (RMA) requests are supported through a global logistics supply chain. RMA requests for products covered under a Service Contract may be transacted in two ways:
To determine available contract service levels by product and geography, please review the Service Availability Matrix (SAM) Tool.
Partners, please login for additional information.