Products reach the end of their Product Life Cycle for a number of reasons. These reasons may be due to market demands, technology innovation and development driving changes in the product, or the products simply mature over time and are replaced by functionally richer technology. While this is an established part of the overall product life cycle, Cisco Systems recognizes that end-of-life milestones often prompt companies to review the way in which such end-of-sale and end-of-life milestones impact the Cisco products in their networks. With that in mind, we have set out below Cisco's end-of-life policy to help customers better manage their end-of-life transition and to understand the role that Cisco can play in helping to migrate to alternative Cisco platforms and technology.
The End of Life Policy only applies to End of Life and End of Sale announcements made in all Theaters on or after November 30, 2002 for all Cisco product lines. The Policy does not apply to product that is already subject to an End of Life and/or End of Sale announcement.
The general policy guidelines are:
The end-of-life milestones and Cisco commitments are presented in Table 1.
|Table 1. Standard Guideline for End-of-Life Milestones|
|Milestone||-6 mos||Day 0||1 Year||2 Year||3 Year||4 Year||5 Year|
|End-of-Sale Notice Period||End-of-sale date|
|Operating System Software maintenance support||End-of-sale date||See 4(a)||See 4(b)||above|
|Add or attach new service contracts||End-of-sale date|
|Renew service contracts – for HW & Operating System SW||End-of-sale date|
|Hardware Repair or Replacement||End-of-sale date|
|Customer Service and Support of HW & Operating System SW (TAC access & support)||End-of-sale date|
|Application Software maintenance support||End-of-sale date||See 4(a)||See 4(c)||above|
|Renew service contracts – for Application SW||End-of-sale date|
|Customer Service and Support of Application SW
(TAC access & support)
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End of Product Life Cycle: A process that guides the final business operations associated with the product life cycle. The end-of-life process consists of a series of technical and business milestones and activities that, once completed, make a product obsolete. Once obsolete, the product is not sold, manufactured, improved, repaired, maintained, or supported.
End-of-sale date: The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale.
Hardware: The physical product and its physical components.
Operating System Software: Cisco operating system software that runs on Cisco hardware Application software: Cisco software that requires the presence of some non-Cisco operating system software.
Software Maintenance support: The time period that Cisco may release any software maintenance releases or bug fixes to the software product. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.