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Cisco Unified IP Interactive Voice Response (IVR)

Get the power of IP-based communication

Get the power of IP-based communication

Cisco Unified IP Interactive Voice Response (IP IVR) is designed to enhance the efficiency of your organization. It simplifies business process integration, increases flexibility, and improves efficiency in network hosting. IP IVR is enabled by the Cisco Unified Communications backbone, and it’s tightly integrated with Unified Communications Manager.

Features and benefits

Open standards

Open standards

Benefit from the power of open standards with Unified IP IVR’s intelligent IVR application development and management software.

Highly secure virtualized platform

Highly secure virtualized platform

Unified IP IVR’s highly available, highly secure, and virtualized platform powers mission-critical self-service requirements.

Easy service creation

Easy service creation

It's easy to install and configure Unified IP IVR and create IVR services. Rapidly develop and deploy IVR applications to promote self-service, improve customer satisfaction, and adapt to changing business requirements. 

Efficient customer service

Efficient customer service

Provide personalized IVR service based on customer data. Unified IP IVR can also help reduce the cost of customer service through state-of-the-art IVR self-service capabilities.

Enhanced management and reporting

Enhanced management and reporting

Gain flexibility and visibility with call control, platform management, and speech integration and reporting services.

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