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Cisco WebEx Support Center

Deliver fast customer service and support

Provide real-time support and customer service to employees and customers anywhere in the world. Cisco WebEx Support Center helps you decrease costs while increasing your support team's productivity. Representatives can address questions, perform fast fixes, access remote computers, upgrade software, and provide service to internal and external clients.

Features and benefits

Boost customer satisfaction

Boost customer satisfaction

Start remote support sessions instantly. View customers' screens, control their desktops, demonstrate new features right in real time, and transfer files directly to their computer during a session.

Focus on customer service

Focus on customer service

Tailor features for customer service by turning off technical support–centric functionality. Deliver personalized service with high-quality video, chat, desktop sharing, WebACD queue, and network-based recording.

Work smoothly with remote access

Work smoothly with remote access

View and control unattended computers, servers, and point-of-service systems remotely to resolve issues, run patches, and install updates. Access any system in your network with a small agent that can be deployed on remote machines.

Secure, scalable service

Secure, scalable service

Services are delivered on-demand over the global Cisco Collaboration Cloud, requiring no additional software or hardware installations. Encryption technologies such as SSL and AES help ensure security of support sessions.

Leader in conferencing

Leader in conferencing

Cisco is positioned as a leader in the Gartner Magic Quadrant for Web Conferencing.

See report

Transform customer support

Heidelberg uses web-based tools to resolve technical support requests remotely. 

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Transform customer support

Resources

Support

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