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Cisco WebEx Support Center

Deliver fast customer service and support

Provide real-time support and customer service to employees and customers anywhere in the world. Cisco WebEx Support Center helps you decrease costs while increasing your support team's productivity. Representatives can address questions, perform fast fixes, access remote computers, upgrade software, and provide service to internal and external clients.

Protect your brand

Organizations today are faced with providing outstanding customer service and support, improving service representative productivity, reducing rising costs, and meeting compliance policies. Poor customer service and support experiences can lead to frustration, which affect an organization’s reputation and brand loyalty.

  • 77% people say valuing time is most important for good service

    77% people say valuing time is most important for good service

    Source: Forrester Research
  • 89% of business leaders consider customer experience the "new battlefield" for competition.

    89% of business leaders consider customer experience the "new battlefield" for competition.

    Source: Gartner
  • Leader in Gartner Critical Capabilties

    Leader in Gartner Critical Capabilties

    Source: Gartner

Features and benefits

Boost customer satisfaction

Boost customer satisfaction

Start remote support sessions instantly. View customers' screens, control their desktops, demonstrate new features right in real time, and transfer files directly to their computer during a session.

Focus on customer service

Focus on customer service

Tailor features for customer service by turning off technical support–centric functionality. Deliver personalized service with high-quality video, chat, desktop sharing, WebACD queue, and network-based recording.

Work smoothly with remote access

Work smoothly with remote access

View and control unattended computers, servers, and point-of-service systems remotely to resolve issues, run patches, and install updates. Access any system in your network with a small agent that can be deployed on remote machines.

Secure, scalable service

Secure, scalable service

Services are delivered on-demand over the global Cisco Collaboration Cloud, requiring no additional software or hardware installations. Encryption technologies such as SSL and AES help ensure security of support sessions.

Transform customer support

Transform customer support

Heidelberg uses web-based tools to resolve technical support requests remotely. 

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