Cisco® ASR 900U Series Aggregation Services Routers are full-featured, modular aggregation platforms. They’re designed for the high-performance, highly reliable delivery of converged industrial Internet of Things (IoT) operational and data services. You get redundancy, a shallow depth, low power consumption, and high service scale in routers packed with useful features and optimized for small aggregation and remote Point-Of-Presence (POP) applications.
The Cisco ASR 903U Router, Cisco 902U Router, and Cisco ASR 920U Router (Figure 1) provide a comprehensive and scalable feature set, supporting Layer 2 VPN (L2VPN), Layer 3 VPN (L3VPN), and Circuit Emulation Service (CES) in compact designs.
Major Applications
TDM/SONET/SDH Migration to MPLS/IP
The ASR 900U Series routers have rich MPLS features, high performance, and IoT Interface Module (IM) support that enable the migration from TDM/SONET/SDH to MPLS/IP. They support MPLS-TE, MPLS-TP, and FlexLSP (RFC 7551) features that enhance various types of services such as data, voice, video, and circuit emulation. They also support fast reroute capability to achieve high resilience for critical operational processes.
The ASR 900U Series routers also provide the timing and synchronization services required in today’s converged MPLS/IP networks by offering integrated support for the Building Integrated Timing Supply (BITS), 10 MHz, 1 Pulse Per Second (1PPS), and Time Of Day (TOD) interfaces. The routers support Synchronous Ethernet (SyncE) and IEEE-1588 PTP, and they can act as the source for network clocking for Time-Division Multiplexing (TDM), Synchronous Digital Hierarchy (SDH), Synchronous Optical Network (SONET), Synchronous Ethernet (SyncE), and Global Positioning System (GPS) interfaces. In addition, the ASR-920U-12SZ-IM router has a built-in GNSS receiver, which can act as a grandmaster clock.
Industrial IoT
The Cisco ASR 900U Series routers support IoT interfaces: Sync/Async Serial, C37.94, and E&M. These interfaces enable industrial IoT use cases such as teleprotection, SCADA, and so on for power utility, transportation, oil and gas, and other industries. Timing synchronization features mentioned in earlier sections make sure of deterministic processes to be reliably and accurately synchronized and transported. The Cisco ASR 900U Series is compliant with power utility standards, including IEEE 61850-3 and IEEE 1613.
Multiservice Network Convergence
The Cisco ASR 900U Series routers support broadband aggregation for delivering “any-play” services (voice, video, data, and mobility). Designed to support thousands of subscribers, the ASR 900U Series includes Quality of Service (QoS) features that allow the routers to scale to a large number of queues per device. Combined with a highly granular, three-level hierarchical QoS algorithm, a large number of queues can result in a greatly enhanced broadband user experience. This full-featured Layer 2 and Layer 3 router supports a variety of broadband applications, including IPTV and Video on Demand (VoD), enhancing and extending the Cisco Evolved Programmable Network architecture.
Metro Ethernet Aggregation
The Cisco ASR 900U Series routers are built to meet industrial IoT requirements for Carrier Ethernet aggregation. It is optimized for remote control centers and smaller aggregation sites where a full-featured, modular, small-footprint, and fully redundant aggregation platform is needed. This router offers service flexibility and delivers Layer 2, IP, and MPLS transport for advanced L2VPN, L3VPN, and multicast services.
Major Differentiators
The ASR 900U Series routers help enterprises deliver advanced services for operation processes, voice, video, and data applications. Converged MPLS/IP networks allow network operators to provide differentiated and cost-effective services to end users.
Flexible Deployment Options
The ASR 900U Series routers are designed with a compact form factor to accommodate deployment in small spaces. Available with a range of mounting options, the router can be deployed in space-constrained locations such as ETSI 300mm deep cabinets. The side-to-side airflow design allows two Cisco ASR 900U Series routers to be mounted back to back in a 600mm cabinet, while the extended temperature range supported by the router allows it to be deployed in locations with minimum environmental control. Small footprint and extended temperature range support allow enterprises to extend the reach of their MPLS/IP networks to more challenging and remote locations, yet save money on air conditioning.
High Availability and Modularity
The ASR 900U Series routers are modular platforms. Cisco offers a choice of multiple distinct route switch processors (RSPs), AC and DC power supplies, a fan tray, and a wide range of interface modules. The Ethernet interfaces are available in copper and fiber, with speeds ranging from 10 Mbps to 10 Gbps. The legacy interfaces are available in speeds ranging from nxDS0 to OC-12/STM-4 for Plesiochronous Digital Hierarchy (PDH), SDH, and SONET. The interface modules, power supplies, and fan tray are all field replaceable.
The design of the Cisco ASR 903U routers delivers in-box hardware redundancy and supports software redundancy with In-Service Software Upgrade (ISSU) support when a pair of route switch processors is inserted in the chassis.
Operational Efficiency
The ASR 900U Series routers feature essential capabilities that help service providers simplify and automate the management of their networks, promoting efficiency gains in the deployment and operation of the networks. The routers provide proactive diagnostic tools, including Generic Online Diagnostics (GOLD), which help service providers avoid potential problems before they occur, troubleshoot any problems, and implement solutions when problems are diagnosed.
System Design
The ASR 900U Series routers are built as fully modular systems with a future-ready design. The router chassis supports online field replacement and upgrades of all components. The Cisco ASR 903U Router is designed to contain one fan tray, two power supplies, two RSP cards, and up to six interface module cards. The ASR 902U Router uses the same design as the ASR 903U Router, but due to its smaller size, it has four interface module cards and one RSP card. The ASR 920U Router is designed to contain embedded RSP, one fan tray, two power supplies, and one interface module card. All components support online replacement and field upgrades, with the exception of the RSP card on the ASR 902U Router, which requires the system to be brought down for a replacement or upgrade.
Fan Tray
ASR 902U and 903U Series routers have a single fan tray slot, which must be populated for the system to operate. The fan tray contains redundant fans. The systems continue to operate on a single fan failure. The systems have been designed to remain operational during the replacement of the fan tray. The duration of the fan tray replacement has a hard time limit imposed on reinsertion of the fan tray depending on the system’s ambient temperature. In addition to cooling the chassis, the fan tray also contains a connector for dry-contact inputs and several system-level alarm LEDs.
The A902-FAN-E and A903-FAN-E modules all support an optional field-serviceable dust filter. The dust filter space of the A903-FAN-E and A902-FAN-E fan trays reduces their respective cooling capacity. This can result in a smaller operating temperature range for the total system. Consult your account team for more details.
ASR 920U-12SZ-IM has a single fan tray slot, which must be populated for the system to operate. The fan tray of ASR 920U-12SZ-IM is field-replaceable.
Power Supply
A variety of AC and DC power supplies are available for ASR 900U Series routers. Depending on the system module configuration, a larger capacity power supply might be needed. The system supports operation on a single power supply, while two power supplies will function in a load-share configuration. Mixing of AC and DC power supplies in a single operational chassis is supported.
Route Switch Processor
The Cisco ASR 900U Route Switch Processor (RSP) is the centralized card in the system performing the data-plane, network-timing, and control-plane functions for the system. The RSP engine form factor of the Cisco ASR 902U and ASR 903U routers is identical and can be moved between these two chassis types. One RSP slot is provided in the ASR 902U Router, while the ASR 903U router has two RSP slots. The Cisco ASR 902U and 903U routers work with RSP2A,which is a Field-Replaceable Unit (FRU). The ASR 920U-12SZ-IM Router contains an embedded RSP.
Interface Modules
Cisco ASR 900U Series routers have interface module slots. The Cisco ASR 902U Router contains four slots (slots 0 to 3). The Cisco ASR 903U Router contains six slots (slots 0 to 5). The ASR 920U-12SZ-IM Router contains one slot (slot 1). The supported combination of interface modules depends on the RSP and other interface modules used in the system as well as the chassis that is used.
Software
ASR 900U Series routers are supported in Cisco IOS® XE S Software, which is a modular operating system. This software is designed to provide modular packaging, feature velocity, and powerful resiliency. For more information on the supported features and software capabilities, see the Cisco IOS XE Software for Cisco ASR 900U Series Aggregation Services Router data sheet.
Network Management
Cisco ASR 900U Series routers are supported in Cisco Evolved Programmable Network (EPN) Manager architectures. Cisco EPN Manager is an end-to-end network management solution that drastically simplifies the design, provisioning, and management of carrier-grade networks. It is a comprehensive solution that centralizes and automates service design, fulfillment, assurance, and performance analysis to help service providers and enterprises lower their costs while meeting high customer expectations.
Tables 1 and 2 list the hardware parts available for Cisco ASR 900U Series routers.
Table 1. Hardware components for Cisco ASR 902U and 903U Series Routers
Part Number |
Description |
ASR 902U System Components |
|
ASR-902U ASR-902U= |
ASR 902 Router Chassis for IoT ASR 902 Router Chassis for IoT, Spare |
A902-FAN-E |
ASR 902 Enhanced Fan Tray with Fan Filter Slot |
A902-FAN-E= |
ASR 902 Enhanced Fan Tray with Fan Filter Slot, Spare |
A902-FAN-F |
ASR 902 Fan Tray Filter |
A902-FAN-F= |
ASR 902 Fan Tray Filter, Spare |
A902-FAN-F-B= |
ASR 902 Fan Tray Filter Blank Panel, Spare |
A902-CAB-BRACKET= |
ASR 902 Cable Guide Bracket, Spare |
A902-RCKMNT-ETSI= |
ETSI Rack Mount Option for the Cisco ASR 902, Spare |
A902-RCKMNT-19IN= |
EIA 19in Rack Mount Option for the Cisco ASR 902, Spare |
ASR 903U System Components |
|
ASR-903U ASR-903U= |
ASR 903 Router Chassis for IoT ASR 903 Router Chassis for IoT, Spare |
A903-FAN |
ASR 903 Fan Tray |
A903-FAN= |
ASR 903 Fan Tray, Spare |
A903-FAN-E |
ASR 903 Enhanced Fan Tray with Fan Filter Slot |
A903-FAN-E= |
ASR 903 Enhanced Fan Tray with Fan Filter Slot, Spare |
A903-FAN-F |
ASR 903 Fan Tray Filter |
A903-FAN-F= |
ASR 903 Fan Tray Filter, Spare |
A903-FAN-F-B= |
ASR 903 Fan Tray Filter Blank Panel, Spare |
A903-RCKMNT-ETSI= |
ETSI Rack Mount Option for the Cisco ASR 903, Spare |
A903-RCKMNT-19IN= |
EIA 19in Rack Mount Option for the Cisco ASR 903, Spare |
A903-CAB-GUIDE= |
ASR 903 Cable Guide Bracket, Spare |
A903-CAB-BRACKET= |
ASR 903 Cable Guide Bracket Option, Spare |
ASR 900U Common Equipment |
|
A900-PWR550-A |
ASR 900U 550W AC Power Supply |
A900-PWR550-A= |
ASR 900U 550W AC Power Supply, Spare |
A900-PWR550-D |
ASR 900U 550W DC Power Supply |
A900-PWR550-D= |
ASR 900U 550W DC Power Supply, Spare |
A900-PWR550-D-E |
ASR 900U 550W DC Power Supply With Enhanced Power Connector |
A900-PWR550-D-E= |
ASR 900U 550W DC Power Supply With Enhanced Power Connector, Spare |
A900-PWR-BLANK= |
ASR 900U Power Supply Blank Cover, Spare |
A900-RSPA-BLANK= |
ASR 900U Route Switch Processor Type-A Blank Cover, Spare |
A9XX-RSPB-BLANK= |
ASR 900U Route Switch Processor Type-B Blank Cover, Spare |
A900-IMA-BLANK= |
ASR 900U Interface Module Type-A Blank Cover, Spare |
A900-IMA-BLNK-DEF= |
ASR 900U Interface Module Type-A Blank Cover with deflector, Spare |
Table 2. Hardware Components for Cisco ASR 920U Router
Part Number |
Description |
ASR-920U-12SZ-IM |
Cisco ASR920U Router - 12GE and 4-10GE, 1 IM slot |
ASR-920-FAN-TRAY |
Cisco ASR 920U Fan Tray |
A920-FAN-TRAY-CC |
Cisco ASR 920U Fan Tray Conformal Coated |
ASR-920-FAN-F |
ASR920 Fan for Fixed Chassis |
ASR-920-FAN-M |
ASR920 Fan for Modular Chassis |
A920-PWR400-A |
Cisco ASR 920U 400W AC PSU |
A920-PWR400-D |
Cisco ASR 920U 400W DC PSU |
ASR-920-PWR-A |
ASR920 AC Power Supply |
ASR-920-PWR-D |
ASR920 DC Power Supply |
ASR920-PWR-BLNK |
ASR 920U Power Supply Blank Cover |
ASR920-PWR-BLANK |
ASR920 Power Supply Blank Cover |
A900-IMA-BLANK |
ASR 900U Interface Module Type-A Blank Cover |
ASR 920U Accessories |
|
A920-RCKMT-ETSI |
ETSI Rack mount Option for the Cisco ASR 920U |
A920-RCKMT-19 |
EIA 19” Rack mount Option for the Cisco ASR 920U |
A920-RCKMT-23 |
EIA 23” Rack mount Option for the Cisco ASR 920U |
A920-DRIP-TRAY* |
ASR 920U Drip Tray - Modular |
Product Specifications
Tables 3 through 5 list the product, power, and environmental specifications for the Cisco ASR 900U Series routers. Tables 6 and 7 provide safety, compliance, and certification information.
Table 3. Cisco ASR 900U Series Router System Specifications
Description |
Cisco ASR 920U-12SZ-IM Router |
Cisco ASR 902U Router |
Cisco ASR 903U Router |
Physical specifications1 |
1.73 x 17.5 x 11.28 in. Weight
● 9.25 lb (4.2 kg) - empty chassis
|
Height: 3.56 in. (90.424mm) - 2RU Width: 17.44 in. (443mm) Depth: 9.22 in. (234.2mm) Weight:
● 24.04 lb (10.9 kg) with one RSP, two DC power supplies, and loaded with a typical combination of interface module cards
● 9.48 lb (4.3 kg) for an empty chassis
● 30 lb shipment weight
|
Height: 5.22 in. (132.6mm) - 3RU Width: 17.44 in. (443mm) Depth: 9.22 in. (234.2mm) Weight:
● 34.17 lb (15.5 kg) with two RSPs, two DC power supplies, and loaded with a typical combination of interface module cards
● 11.2 lb (5.1 kg) for an empty chassis
● 38 lb shipment weight
|
Rack mounts |
ETSI rack mount kit 19 in. rack mount kit 23 in. rack mount kit |
ETSI rack mount kit 19 in. rack mount kit |
ETSI rack mount kit 19 in. rack mount kit 23 in. rack mount kit |
Interface modules |
1 interface module slot |
4 interface module slots |
6 interface module slots |
Route switch processors |
Embedded |
1 RSP slot |
2 RSP slots |
Fan tray |
1 fan tray |
1 fan tray with fan redundancy 2 dry contact input alarms on the fan tray |
1 fan tray with fan redundancy 4 dry contact input alarms on the fan tray |
Air flow |
Front-to-back airflow |
Side-to-side airflow; inlet on the right side, outlet on the left side when looking from the front |
|
Power supplies |
2 power supplies (AC or DC) |
2 power supply slots Up to 2 power supplies (AC or DC) Modules operate in load-share mode System can operate on a single power supply and supports mixing of one AC and one DC power supplies in a single chassis. |
|
Chassis MTBF at 40ºC operating temperature |
407,230 hours |
900,000 hours |
900,000 hours |
Fan tray MTBF at 40ºC operating temperature |
ASR-920-FAN-TRAY: 2,811,680 hours ASR-920-FAN-M: 2,681,720 hours |
600,000 hours |
600,000 hours |
Table 4. Power Specifications
Description |
Cisco ASR 902U and Cisco ASR 903U Routers |
|
Power consumption |
Maximum input power 1350W (including loss). This is equivalent to 4600 BTU per hr. Typical input power depends on the actual configuration and can be checked using the Cisco power calculator tool at https://tools.cisco.com/cpc/ |
|
AC input voltage and frequency |
Voltage range: 85 to 264 VAC, nominal 115 to 230 VAC Frequency range: 47 to 63 Hz, nominal 50 to 60 Hz |
|
AC Power Supply MTBF at 40ºC operating temperature |
300,000 hours |
|
DC input voltage |
For 550W DC power supply, voltage range: 19.2V to 72V DC, nominal +24V DC, -48V/–60V DC For 1200W DC power supply, voltage range: –40.8V to –72V DC, nominal –48V/–60V DC |
|
DC Power Supply MTBF at 40ºC operating temperature |
300,000 hours |
|
Power Supply shipment packaging size (LxWxH) |
15.44 in. x 9.44 in. x 4.31 in. |
|
Power Supply shipment weight |
3.6 lbs. |
|
Description |
Cisco ASR 920U-12SZ-IM Router |
Power consumption |
Max 150W, Typical: 130W (without PoE) |
AC input voltage and frequency |
Voltage range: 85V AC to 264V AC, nominal 100V AC to 240V AC Frequency Range: 47 to 63 Hz, nominal 50 to 60 Hz |
DC input voltage |
Voltage range: -18 to -32 VDC or -36 to -72 VDC, nominal: -24 VDC/-48 VDC Voltage range (ASR-920-12SZ-IM/ASR-920-12SZ-IM-CC/ASR-920U-12SZ-IM): -18 VDC to -32 VDC or -40 VDC to -72 VDC nominal -24VDC/-48VDC/-60VDC |
Mean time between failures (MTBF) (hours) |
A920-PWR400-A: 356,809 A920-PWR400-D: 331,879 ASR-920-PWR-A: 1,598,000 ASR-920-PWR-D: 1,129,417 |
Table 5. Environmental Specifications
Description |
Cisco ASR 902U and Cisco ASR 903U Routers |
Operating environment and altitude1 |
–40 to 65ºC operating temperature (DC operation, with 550W DC power supply) –5 to 55ºC operating temperature (AC operation, with 550W AC power supply)2 0 to 40ºC operating temperature (AC operation, with 550W AC power supply) –60 to 1800m operating altitude (for full operating temperature range) Up to 4000m operating altitude (at up to 40ºC temperature) |
Outside plant |
For an outside plant installation, it is required that the router be protected against airborne contaminants, dust, moisture, insects, pests, corrosive gases, polluted air, or other reactive elements present in the outside air. To achieve this level of protection, it is recommended that the unit be installed in a fully sealed enclosure. Examples of such cabinets include IP65 cabinets with heat exchanger complying with Telecordia GR487. |
Relative humidity |
5 to 95%, noncondensing |
Acoustic noise3 |
Acoustic noise peak operation complies with Network Equipment Building Standards (NEBS) GR-63-Core Issue 3 sound power level of 78 dB at 27ºC operation as measured by the ANSI S12.10/ISO 7779 NAIS noise measurement test standard. |
Storage environment |
Temperature: –40 to 70ºC altitude: 15,000 ft (4570m) |
Seismic |
Zone 4 |
Hazardous substances |
Reduction of Hazardous Substances (ROHS) 6 |
Description |
Cisco ASR 920U-12SZ-IM Router |
Operating environment and altitude1 |
-40 to 70ºC, up to 1,000 feet (300m) -40 to 65ºC, up to 6,000 feet (1800m) -40 to 55ºC, up to 13,000 feet (4000m) |
Relative humidity |
5 to 95 percent, noncondensing |
Acoustic noise2 |
Acoustic noise peak operation maximum 59 dBA sound pressure level, bystander position for rack-mount products at 20ºC operation as measured by ISO 7779 NAIS noise measurement test standard. Acoustic noise peak operation compliant to the Network Equipment Building Standards (NEBS) GR-63-Core Issue 3 sound power level of 78 dB at 27ºC operation as measured by the ANSI S12.10/ISO 7779 NAIS noise measurement test standard. |
Storage environment |
Temperature: -40 to 70ºC altitude: 15,000 feet (4570m) |
Seismic |
Zone 4 |
Table 6. Safety and Compliance
Description |
Cisco ASR 902U and Cisco ASR 903U Routers |
Type |
Standards |
Safety |
● UL 60950-1, 2nd edition
● CAN/CSA C22.2 No. 60950-1-07 2nd edition
● IEC 60950-1, 2nd edition
● EN 60950-1, 2nd edition
● AS/NZS 60950.1:2003
|
Electromagnetic |
● FCC CFR47 Part 15 Class A
|
Emissions compliance |
● EN55022, class A
● CISPR22, class A
● ICES-003, class A
● EN 300 386, class A
● VCCI, class A
● KN22, class A
● EN61000-3-2 to EN61000-3-3
|
Immunity compliance |
● EN 300 386
● EN 61000-6-1
● EN 50082-1
● CISPR24
● EN 55024
● KN 24
● EN 50121-3-2, EN 50121-4
● EN/KN 61000-4-2, -3, -4, -5, -6, -8, -11, -12, -16, -17, -29
|
Power Utility compliance1 |
● IEC 61850-3
● IEEE 1613 Class 2
|
NEBS2 |
● GR-3108-CORE
(Outside Plant)
● GR-63-CORE
● GR-1089-CORE
● SR-3580 NEBS Level 3
|
ETSI |
● ETS/EN 300 119 Part 4
● ETS/EN 300 019 - Storage: Class 1.2, Transportation: Class 2.3, In-Use/Operational: Class 3.2
● ETS/EN 300 753
|
Network synchronization |
● ANSI T1.101
● GR-1244-CORE
● GR-253-CORE
● ITU-T G.703 clause 5
● ITU-T G.703 clause 9
● ITU-T G.781
● ITU-T G.813
● ITU-T G.823
● ITU-T G.824
● ITU-T G.8261/Y.1361
● ITU-T G.8262
● ITU-T G.8264
● IEEE 1588-2008
|
Description |
Cisco ASR 920U-12SZ-IM Router |
Type |
Standards |
Safety |
● UL 60950-1, 2005
● CAN/CSA C22.2 No. 60950-1: 2005
● IEC 60950-1, 2005
● EN 60950-1, 2005
● AS/NZS 60950.1:2005
|
Electromagnetic |
● FCC CFR47 Part 15 Class A
|
Emissions compliance |
● EN55022, class A
● CISPR22, class A
● ICES-003, class A
● EN 300 386, class A
● VCCI, class A
● KN22, class A
● EN61000-3-2 to EN61000-3-3
|
Immunity compliance |
● EN 300 386
● EN 61000-6-1
● EN 50082-1
● CISPR24
● EN 55024
● KN 24
● EN 50121-4
● EN/KN 61000-4-2 to EN/KN 61000-4-6
● EN/KN 61000-4-8
● EN/KN 61000-4-11
|
NEBS1 |
● GR-63-CORE
● GR-1089-CORE
● SR-3580 NEBS Level 4
|
ETSI |
● ETS/EN 300 119 Part 4
● ETS/EN 300 019 - Storage: Class 1.2, Transportation: Class 2.3, In-Use/Operational: Class 3.2
● ETS/EN 300 753
|
Network synchronization |
● ANSI T1.101
● GR-1244-CORE
● GR-253-CORE
● ITU-T G.703 clause 5
● ITU-T G.703 clause 9
● ITU-T G.781
● ITU-T G.813
● ITU-T G.823
● ITU-T G.824
● ITU-T G.8261/Y.1361
● ITU-T G.8262
● ITU-T G.8264
● IEEE1588-2008
|
Table 7. Certifications
Description |
Cisco ASR 900U Series Router |
Common Criteria |
Cisco ASR 902U Router and Cisco ASR 903U Router running Cisco IOS XE Software 3.13(1)S |
FIPS |
FIPS 140 validated cryptographic module, Cisco ASR 902 Router, and Cisco ASR 903 Router running Cisco IOS XE Software 3.13(1)S |
MEF1 |
Carrier Ethernet (CE) 1.0 and CE 2.0. MEF 9 and MEF 14. |
IEEE 1588-20081 |
1588TM SLAVE (IEEE CONFORMITY ASSESSMENT PROGRAM)
● IEEE 1588TM Conformity Test Suite for Frequency Synchronization in Telecommunications Networks - Packet Slave Clock
● IEEE Std 1588TM-2008 and Recommendation ITU-T G.8265.1 (10/2010) with Amendments 1 (04/2011) and 2 (10/2012)
|
Warranty Information
Warranty information is available on Cisco.com at the Product Warranties page.
Service and Support
Cisco offers a wide range of services programs to help accelerate customer success. These innovative services programs are delivered through a unique combination of people, processes, tools, and partners, promoting high levels of customer satisfaction. Cisco Services help you protect your network investment, optimize network operations, and prepare your network for new applications to extend network intelligence and the power of your business. For more information about Cisco Services, refer to Cisco Technical Support Services or Cisco Advanced Services.
Cisco is committed to reducing your total cost of ownership. Cisco offers a portfolio of technical support services to help ensure that Cisco products operate efficiently, remain highly available, and benefit from the most up-to-date system software. The services and support programs described in Table 8 are available as part of the Cisco Carrier Ethernet Switching Service and Support solution and are available directly from Cisco and through resellers.
Table 8. Service and Support
Advanced Services |
Features |
Benefits |
Cisco Total Implementation Solutions (TIS), available directly from Cisco Cisco Packaged TIS, available through resellers |
● Project management
● Site survey, configuration, and deployment
● Installation, text, and cutover
● Training
● Major moves, adds, and changes
● Design review and product staging
|
● Supplement existing staff
● Help ensure functions meet needs
● Mitigate risk
|
Cisco SP Base Support and Service Provider-Based Onsite Support, available directly from Cisco Cisco Packaged Service Provider–Based Support, available through resellers |
● 24-hour access to software updates
● Web access to technical repositories
● Telephone support through the Cisco Technical Assistance Center (TAC)
● Advance replacement of hardware parts
|
● Facilitate proactive or expedited problem resolution
● Lower total cost of ownership by taking advantage of Cisco expertise and knowledge
● Reduce network downtime
|
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