Cisco Crosswork AI At a Glance
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The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
Specialized AI agents driving autonomous network operations
Cisco Crosswork® AI is a transformative multi-agentic AI framework integrated within Cisco Crosswork Network Automation, designed to accelerate operational efficiency and improve decision making through intelligent, autonomous AI agents.
Each agent focuses on distinct network operational challenges, such as remediating configuration drift, uncovering performance issues, and accelerating troubleshooting.
These agents leverage AI/ML techniques and integrate data from Cisco, customer, and third-party sources to provide deep insights and proactive remediation, communicating and collaborating seamlessly for faster problem resolution and autonomous self-healing.
This modular and extensible agent ecosystem empowers service providers and enterprises to improve network uptime, reduce operational costs, and accelerate their journey toward fully autonomous network operations.
● Accelerate network issue detection and resolution with specialized AI agents.
● Enhance network reliability by identifying harmful patterns and configuration drifts early.
● Automate complex troubleshooting and remediation workflows to reduce manual effort.
● Enable seamless collaboration among AI agents for faster, consensus-driven decisions.
● Support extensibility with an SDK for custom and third-party AI agent development.
“Our AI agents collaborate to deliver proactive insights and autonomous remediation, transforming network operations.”
— Cisco Crosswork AI Development Team
Deliver faster issue resolution and seamless network reliability at scale
● Work with any data anywhere
● LLM agnostic
● Build and deploy your own agents with the Software Development Kit (SDK)
● Deploy on-premises or in hybrid environments
Cisco Crosswork AI allows you to:
● Eliminate configuration drift: Proactively detect configuration anomalies and generate an impact analysis and remediation plan to restore the network to its intended state.
● Detect risk factors: Identify and uncover harmful patterns that contribute to multiple failure types before they impact service.
● Accelerate network troubleshooting: Diagnose, test, and pinpoint root causes using telemetry, logs, and topology, then propose a safe remediation action.
Agents communicate via standardized protocols within the Crosswork Multi-Agentic AI Framework, enabling consensus-based decisions and continuous innovation.
Supports integration with Cisco® controllers (e.g., Crosswork Network Controller, Network Services Orchestrator) and third-party tools through APIs and SDKs for customization.
Unlike traditional automation tools, Cisco’s AI agents operate collaboratively within a unified framework, combining specialized expertise with seamless data federation and orchestration to deliver intelligent, autonomous network operations.
Personas:
● Network operations center (NOC) engineers and managers
● IT operations and infrastructure teams
● Network architects
Industries:
● Telecommunications and service providers
● Enterprises with large-scale networks
● Data centers
Challenges addressed:
● Network complexity and scale
● High operational costs and downtime
● Configuration anomalies and drift
● Root cause analysis
Transform your network operations with Cisco Crosswork AI Agents
Discover how specialized AI agents can proactively detect issues and automate remediation to improve network reliability and efficiency. For more information, visit:
https://www.cisco.com/c/en/us/products/networking/software/crosswork-network-automation.html.