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Updated:January 14, 2010
Document ID:1549665749573492
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
EOL5493 - Amended
Cisco announces the end-of-sale and end-of life dates for the Audium Call Services 3.4 and 3.5. The last day to order the affected product(s) is January 19, 2007. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available until the termination date of the contract, even if this date exceeds the Last Date of Support shown in Table 1.
Table 1. End-of-Life Milestones and Dates for the Audium Call Services 3.4 and 3.5
Milestone
Definition
Date
End-of-Life Announcement Date
The date the document that announces the end of sale and end of life of a product is distributed to the general public.
January 19, 2007
End-of-Sale Date
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.
January 19, 2007
Last Ship Date: App. SW
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.
October 14, 2007
End of SW Maintenance Releases Date: App. SW
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.
September 30, 2009
End of New Service Attachment Date: App. SW
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.
July 15, 2009
End of Service Contract Renewal Date: App. SW
The last date to extend or renew a service contract for the product.
October 11, 2009
Last Date of Support: App. SW
The last date to receive service and support for the product. After this date, all support services for the product are unavailable, and the product becomes obsolete.
July 31, 2010
HW = Hardware OS SW = Operating System Software App. SW = Application Software
Table 2. Product Part Numbers Affected by This Announcement
End-of-Sale Product Part Number
Product Description
Replacement Product Part Number
CVP-AD-CSTR-3.4
CA USE ONLY Audium Call Services 3.4 Contract Transfer
See the Product Migration Options section below for detailed information on replacing this product.
CVP-AD-CSTR-3.5
CA USE ONLY Audium Call Services 3.5 Contract Transfer
See the Product Migration Options section below for detailed information on replacing this product.
CVP-AD-PPRTR-3.4
CA USE ONLY. Audium 3.4 Red Port Contract transfer to Cisco
See the Product Migration Options section below for detailed information on replacing this product.
CVP-AD-TSTR-3.4
CA USE ONLY Audium 3.4 Test Srvr Contract transfer to Cisco
See the Product Migration Options section below for detailed information on replacing this product.
Product Migration Options
Customers are encouraged to migrate to the Cisco Unified Customer Voice Portal. Information about this product can be found at:
http://www.cisco.com/en/US/products/sw/custcosw/ps1006/index.html. Please note that the Cisco Unified Customer Voice Portal supports Cisco VoiceXML browsers only.
Customers can use the Cisco Technology Migration Program (TMP) to trade-in products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at
http://www.cisco.com/web/partners/pr11/incentive/tmp/index.html.
Customers may be able to continue to purchase the Audium Call Services 3.4 and 3.5 through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to:
http://www.cisco.com/go/eos.
Service prices for Cisco products are subject to change after the product End of Sale date.
The Cisco Takeback and Recycle program helps businesses dispose properly of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to:
http://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.
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