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EOL15021
Cisco announces the end-of-sale and end-of-life dates for the Cisco Webex Work Offer. The last day to order the affected product(s) is October 18, 2023. The last day to renew or add to an existing subscription is October 18, 2025. Customers with active service contracts and subscriptions (as applicable) will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts and subscriptions (as applicable), support will be available under the terms and conditions of customers' service contract and subscription.
Customers are encouraged to migrate to Cisco Collaboration Flex Plan 3.0 (A-FLEX-3) Offer. The Cisco Collaboration Flex Plan Ordering Guide can be found at this link: https://www.cisco.com/c/en/us/products/collateral/unified-communications/spark-flex-plan/collaboration-flex-plan3-og.html.
Table 1. End-of-life milestones and dates for the Cisco Webex Work Offer
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
April 19, 2023 |
| End-of-Sale Date * |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
October 18, 2023 |
| End of Change/Renewal Date *: |
The last date to Renew or Add to an existing subscription. |
October 18, 2025 |
| Last Date of Support **: |
The last date to receive applicable subscription entitlements, service and support for the product as entitled by active subscriptions and service contracts(as applicable) or by warranty terms and conditions. After this date, all subscription and support services for the product are unavailable, and the product becomes obsolete. |
October 31, 2025 |
Table 2. Product part numbers affected by this announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| A-WORK-3 |
Webex Work |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-B-C |
Committed Bundle +BCCB Audio (2) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-BCCB-ENT |
Webex Audio Bridge Country Call Back Entitlement (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-BCCB-TF-ENT |
Webex Audio Bridge Country Call Back + TF Entitlement (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-C |
Committed Bundle + VOIP Audio (2) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-C-CALL |
Total Commited Webex/Webex SP Calling Users (2) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-C-MEET |
Total Committed Meetings Users (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-C-MSG |
Total Committed Teams Messaging users (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-CALL-C |
Webex/Webex SP Calling Committed (2) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-CALL-ENT |
Webex Calling Entitlement (2) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-CALL-O |
Webex Calling Overage (2) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-CALL-U |
Webex Calling Uncommitted Usage (2) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-CALL-U-ENT |
Webex Calling Uncommitted Entitlement (2) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-CCA-C |
Committed Bundle +CCA-SP Audio (2) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-CCASP-ENT |
Webex CCA-SP Audio Entitlement (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-COM-C |
Webex/Webex SP Calling Common Area licenses Committed (2) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-COM-ENT |
Webex Calling Common Area Entitlement (2) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-DEV-C |
Webex Device Registration Committed (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-DEVREG-ENT |
Webex Device Registration Entitlement (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-EC-C |
Webex EC 1000 Meetings Committed (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-EC-ENT |
Webex Webinars Entitlement (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-EC-O |
Webex Webinars 1000 Meetings Overage (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-EC-U |
Webex Webinars 1000 Meetings Uncommitted (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-EC-U-ENT |
Webex Webinars Uncommitted Entitlement (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-ERC |
Emergency Response Center Call fee per location search US |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-FILESTG-ENT |
Webex File Storage Entitlement (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-G-C |
Committed Bundle + GCCB Audio (2) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-GCCB-ENT |
Webex Audio Global Country Call Back Entitlement (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-MEET-B-C |
Webex Meetings+BCCB Committed Usage (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-MEET-B-O |
Webex Meetings+BCCB Committed Overage (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-MEET-B-U |
Webex Meetings+BCCB Uncommitted Usage (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-MEET-C |
Webex Meetings + VOIP Committed (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-MEET-CCA-C |
Webex Meetings + CCA-SP Committed (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-MEET-CCA-O |
Webex Meetings + CCA-SP Overage (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-MEET-CCA-U |
Webex Meetings + CCA-SP Uncommitted Usage (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-MEET-ENT |
Webex Meetings Entitlement (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-MEET-G-C |
Webex Meetings+GCCB Uncommitted Usage (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-MEET-G-O |
Webex Meetings + GCCB Overage (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-MEET-G-U |
Webex Meetings + GCCB Uncommitted Usage (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-MEET-O |
Webex Meetings + VOIP Overage (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-MEET-T-C |
Webex Meetings + Toll Dial in Committed (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-MEET-T-O |
Webex Meetings + Toll Dial in Overage (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-MEET-T-U |
Webex Meetings+Toll Dial in Uncommitted Usage (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-MEET-TF-C |
Webex Meetings + TF/BCCB Committed (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-MEET-TF-O |
Webex Meetings + TF/BCCB Overage (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-MEET-TF-U |
Webex Meetings + TF/BCCB Uncommitted Usage (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-MEET-U |
Webex Meeting + VOIP Uncommitted Usage (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-MEET-U-ENT |
Webex Meetings Uncommitted Entitlement (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-MSG-C |
Webex Messaging Committed (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-MSG-ENT |
Messaging entitlement (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-MSG-O |
Webex Messaging Overage (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-MSG-U |
Webex Messaging Uncommitted Usage (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-MSG-U-ENT |
Teams Messaging Uncommitted Entitlement (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-T-C |
Committed Bundle + Toll Dial In Audio (2) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-TF-C |
Committed Bundle + TF/BCCB Committed (2) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-TOLL-ENT |
Webex Audio Toll Dial in Entitlement (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-WORK-WX-STG-ENT |
Webex NBR Storage (1) |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
Customers are encouraged to migrate to Cisco Collaboration Flex Plan 3.0 (A-FLEX-3) Offer. The Cisco Collaboration Flex Plan Ordering Guide can be found at this link: https://www.cisco.com/c/en/us/products/collateral/unified-communications/spark-flex-plan/collaboration-flex-plan3-og.html.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/c/en/us/products/eos-eol-policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/c/en/us/products/warranty-listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://cway.cisco.com/mynotifications.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.