End-of-Sale and End-of-Life Announcement for the Cisco Unified IP Phones 7945, 7965, 7975 and 7916
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EOL12104 - Amended
Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified IP Phones 7945, 7965, 7975 and 7916. The last day to order the affected product(s) is June 18, 2018. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
Note all firmware support milestone dates included in this announcement. The announcement terminates firmware support for all 7900 series endpoints, including all legacy 7900 series endpoints.
Table 1. End-of-Life Milestones and Dates for the Cisco Unified IP Phones 7945, 7965, 7975 and 7916
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
December 18, 2017 |
| End-of-Sale Date: |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
June 18, 2018 |
| Last Ship Date: |
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. |
September 16, 2018 |
| End of SW Maintenance Releases Date: |
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. |
June 18, 2019 |
| End of Routine Failure Analysis Date: |
The last-possible date a routine failure analysis may be performed to determine the cause of hardware product failure or defect. |
June 18, 2019 |
| End of New Service Attachment Date: |
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract. |
June 18, 2019 |
| End of Service Contract Renewal Date: |
The last date to extend or renew a service contract for the product. |
September 13, 2022 |
| Last Date of Support: |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. |
June 30, 2023 |
Table 2. Product Part Numbers Affected by This Announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| CP-7916 |
7916 IP Phone Color Expansion Module |
CP-8800-A-KEM= |
8800 Series Audio KEM, 28 Button |
- |
| CP-7916-CN= |
7916 UC phone grayscale extension module |
CP-8800-A-KEM= |
8800 Series Audio KEM, 28 Button |
- |
| CP-7916= |
7916 UC Phone Color Expansion Module |
CP-8800-A-KEM= |
8800 Series Audio KEM, 28 Button |
- |
| CP-7945G |
Cisco UC Phone 7945, Gig Ethernet, Color |
CP-8841-K9= |
Cisco IP Phone 8841 |
- |
| CP-7945G++= |
Cisco UC Phone 7945, Gig Ethernet, Color, spare, TAA |
CP-8841-K9= |
Cisco IP Phone 8841 |
- |
| CP-7945G-CCME |
Cisco UC Phone 7945, Gig, Color, with 1 CCME RTU License |
CP-8841-K9= |
Cisco IP Phone 8841 |
- |
| CP-7945G-CH1 |
Cisco UC Phone 7945, Gig, Color, with 1 RTU License |
CP-8841-K9= |
Cisco IP Phone 8841 |
- |
| CP-7945G-CN= |
^Cisco UC Phone 7945 for China |
CP-8841-K9= |
Cisco IP Phone 8841 |
- |
| CP-7945G= |
Cisco UC Phone 7945, Gig Ethernet, Color, spare |
CP-8841-K9= |
Cisco IP Phone 8841 |
- |
| CP-7965 |
^Touch Screen IPPhone7965 |
CP-8851-K9= |
Cisco IP Phone 8851 |
- |
| CP-7965= |
ColordisplayIPPhone7965 |
CP-8851-K9= |
Cisco IP Phone 8851 |
- |
| CP-7965G |
Cisco UC Phone 7965, Gig Ethernet, Color |
CP-8851-K9= |
Cisco IP Phone 8851 |
- |
| CP-7965G++= |
Cisco UC Phone 7965, Gig Ethernet, Color, spare, TAA |
CP-8851-K9= |
Cisco IP Phone 8851 |
- |
| CP-7965G-CCME |
Cisco UC Phone 7965, Gig, Color, with 1 CCME RTU License |
CP-8851-K9= |
Cisco IP Phone 8851 |
- |
| CP-7965G-CH1 |
Cisco UC Phone 7965, Gig, Color, with 1 RTU License |
CP-8851-K9= |
Cisco IP Phone 8851 |
- |
| CP-7965G-CN= |
Cisco UC Phone 7965 for China |
CP-8851-K9= |
Cisco IP Phone 8851 |
- |
| CP-7965G= |
Cisco UC Phone 7965, Gig Ethernet, Color, spare |
CP-8851-K9= |
Cisco IP Phone 8851 |
- |
| CP-7975 |
^Color Viedo IP Phone 7975 |
CP-8861-K9= |
Cisco IP Phone 8861 |
- |
| CP-7975= |
^Color Viedo IP Phone 7975 |
CP-8861-K9= |
Cisco IP Phone 8861 |
- |
| CP-7975G |
Cisco UC Phone 7975, Gig Ethernet, Color |
CP-8861-K9= |
Cisco IP Phone 8861 |
- |
| CP-7975G++= |
Cisco UC Phone 7975, Gig Ethernet, Color, TAA |
CP-8861-K9= |
Cisco IP Phone 8861 |
- |
| CP-7975G-CCME |
Cisco UC Phone 7975, Gig, Color, with 1 CCME RTU License |
CP-8861-K9= |
Cisco IP Phone 8861 |
- |
| CP-7975G-CFE |
Cisco Unified IP Phone 7975G Bundle for CFE |
CP-8861-K9= |
Cisco IP Phone 8861 |
- |
| CP-7975G-CH1 |
Cisco UC Phone 7975, Gig, Color, with 1 RTU License |
CP-8861-K9= |
Cisco IP Phone 8861 |
- |
| CP-7975G-CN= |
^Cisco UC Phone 7975 for China |
CP-8861-K9= |
Cisco IP Phone 8861 |
- |
| CP-7975G= |
Cisco UC phone 7975, Gig Ethernet, Color, spare |
CP-8861-K9= |
Cisco IP Phone 8861 |
- |
Product Migration Options
Customers are encouraged to migrate to the Cisco IP Phone 8800 Series depending on their specific use case. Information about these products can be found at the following URLs: Cisco IP Phone 8800 Series: https://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/unified-ip-phone-8800-series/datasheet-c78-731637.html.
Customers may be able to use the Cisco Technology Migration Program (TMP) where applicable to trade-in eligible products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at: https://www.cisco.com/web/partners/incentives_and_promotions/tmp.html.
Customers may be able to continue to purchase the Cisco Unified IP Phones 7945, 7965, 7975 and 7916 through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to: https://www.cisco.com/go/eos.
Service prices for Cisco products are subject to change after the product End-of-Sale date.
The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.
For More Information
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.
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Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.
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