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Data Sheet

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Updated:November 7, 2019

Available Languages

Download Options

  • PDF
    (395.2 KB)
    View with Adobe Reader on a variety of devices
Updated:November 7, 2019
 

 

The Cisco® IP Phone 7800 Series with Multiplatform Phone Firmware is a cost-effective, high-fidelity voice communications portfolio designed to improve your organization’s person-to-person communications while reducing your operating costs on approved Unified-Communications-as-a-Service (UCaas) platforms.

Product overview

For partners who provide voice and video services to end customers on third-party platforms, Cisco offers specific firmware loads that support these platforms and run on the Cisco® IP Phone 7800 Series. The feature set provided by this firmware is not identical to that of the firmware designed and built for use with Cisco call control systems, but there are many similarities. For clarity, this data sheet focuses only on the features provided on these multiplatform phone firmware loads. For a list of hardware-enabled functions, see the data sheets for the phones listed under the Cisco IP Phone 7800 Series product information.

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Supported features

Table 1 lists the features supported in the multiplatform phone firmware. Check the release notes for details about these features including the required minimum firmware version to support them.

Table 1.    Supported features with MPP firmware version 11.3.1

Feature

Detail

Audio

  Codecs: G.711 (A-law and m-law), G.722.2, G.722, G.729ab, ILBC, iSAC, OPUS, Narrowband Opus
  DTMF: In-band, out-of-band (RFC 2833), and SIP INFO
  Early Media and Preconditions
  MOS Score Reporting (Telchemy)
  The 7800 series provides exceptional noise isolation when used with a Cisco 500 Series Headset.

Headset

  The analog headset jack is a wideband-capable RJ-9 audio port for the 7821, 7841 and 7861 models. For more information about Cisco’s headset offer: https://www.cisco.com/c/en/us/products/collaboration-endpoints/headset-500-series/index.html

Network

  Global Discovery Services
  MAC address (IEEE 802.3)
  SIP protocol support (RFC3261 and companion RFCs)
  HTTPs Support for XSI Services
  IPv4 (RFC 791)
  IPv6 (RFC 2460): System Interoperability Testing Required
  DNS: A record (RFC 1706), SRV record (RFC 2782)
  Dynamic Host Configuration Protocol (DHCP) (RFC 2131)
  DHCP VLAN Options
  Peer Firmware Sharing
  Simple Network Time Protocol (SNTP) (RFC 2030)
  Name Authority Pointer (NAPTR)
  Network Address Translation (NAT) transversal, serial tunnel (STUN)
  UDP/TCP
  Link Layer Discovery Protocol (LLDP)
  Cisco Discovery Protocol
  TR.69 Provisioning: System Interoperability Testing Required
  Zero Touch Provisioning

Security

  802.1X authentication
  Configurable Ciphers
  EDOS Certificate Upload and Encryption Hash Selection
  Media encryption via Secure Real-Time Transport Protocol (SRTP)
  Transport Layer Security (TLS)
  Encrypted configuration files
  FIPS 140-2
  Digest authentication
  Password login
  HTTPs secure provisioning
  Mandatory/Optional Secure call
  Stateful Firewall

Applications

  BroadWorks Anywhere
  BroadWorks Executives and Assistants
  Broadsoft Global Discovery Services (GDS)
  BroadWorks XSI Call Logs Display
  BroadWorks XSI Caller ID Blocking
  Cisco Problem Reporting Tool (PRT) with local and remote initiation
  Cisco XML Services Interface (XSI)
  Multicast Paging
  Remote SDK
  UC-One Presence

Call control and audio features

  Busy Lamp Field (BLF) [1]
  Call back on busy
  Call blocking – anonymous and selective
  Call conferencing – hosted (N-party) 1
  Call conferencing – local 3-way
  Call forwarding – unconditional, no answer, on busy
  Call hold
  Call pickup – selective and group 1
  Call park and unpark 1
  Call transfer – attended or blind
  Call waiting
  Caller ID name and number and outbound caller ID blocking
  Caller ID mapping for incoming calls
  Configurable dial/numbering plan support with inter-digit timers – per line
  Configurable supplementary services soft keys
  Distinctive ringing based on calling and called number
  Do not disturb
  Emergency Call Support 1
  Extension mobility/hot-desking 1
  Group paging 1
  Hoteling 1
  Intercom 1
  Individual volume setting per audio path (headset/handset/speaker)
  Multicast paging
  Music on hold 1
  Outbound caller ID blocking
  Programmable Line Keys (PLKs): Other than the primary line assignment on the first line key, the other keys may be configured as user-customizable, or system administrator-customizable PLKs
  Visual Voice Message Waiting Indicator (VMWI)
  Shared/bridge line appearance 1
  Supplementary services feature activation codes

Directory

  Local phonebook
  XML/LDAP remote directory
  Broadsoft directory
  Intelligent search
  Call history
  Reverse address lookup in all directories
  Intelligent Proximity (Mobile Contacts Synchronization)
  Contact Search in Multiple Directories, Broadsoft, LDAP, Personal, Bluetooth-synchronized
  LDAP over TLS

Management

  Configuration: Browser/phone/auto-provision
  Auto-provision via TFTP/HTTP/HTTPs for mass deployment
  Encrypted HTTP data in plain HTTP transmissions
  Packet Capture, Problem Reporting Tool (PRT), and upload of PRT
  Remote generation and upload of PRT data

Platform support

Table 2 lists the platforms supported by the multiplatform phone firmware.

Table 2.    Supported platforms

Platforms Supported

Certifications

Asterisk

Interoperability Tested – Release (1.8+)

Broadcloud

Interoperability Tested and Certified

Broadsoft Broadworks

Interoperability Tested and Certified – Releases 19sp1, 20sp1, 21sp1, 22sp1

Centile

Interoperability Tested and Certified – Release Istra SP 9.2

Metaswitch

Interoperability Tested and Certified – Release 9.3

Licensing

All Cisco IP Phone 7800 Series are covered by the Cisco End User License Agreement at https://www.cisco.com/c/en/us/about/legal/cloud-and-software/end_user_license_agreement.html

Or use the shortcut: https://www.cisco.com/go/eula.

Product specifications

Table 3 lists the specifications for the multiplatform phone firmware. For more hardware specifications, see the Cisco IP Phone 7800 Series data sheets.

Table 3.    Specifications

Feature

Details

Protocol support

SIP: all models

Full DN lines supported

7811: 1 line (SIP registration)

7821: 2 lines (SIP registrations)

7832: 1 line (SIP registration)

7841: 4 lines (SIP registrations)

7861: 16 lines (SIP registrations)

Language support

  Bulgarian
  Catalan
  Chinese (Simplified)
  Chinese (Traditional, Hong Kong)
  Croatian
  Czech
  Danish
  Dutch
  English (American)
  English (United Kingdom)
  Finnish
  French (France)
  German
  Greek
  Hungarian
  Italian
  Japanese
  Korean
  Norwegian
  Polish
  Portuguese (Portugal)
  Spanish (Spain)
  Slovak
  Swedish
  Slovenian
  Turkish

Ordering information

Table 4 provides information for ordering the 7800 Series phones with the multiplatform phone firmware.

Table 4.    Ordering information

Part #

Product Description

CP-7811-3PCC-K9=

Cisco IP Phone 7811 shipped with multiplatform phone firmware

CP-7821-3PCC-K9=

Cisco IP Phone 7821 shipped with multiplatform phone firmware

CP-7832-3PCC-K9=

Cisco IP Conference Phone 7832 shipped with multiplatform phone firmware

CP-7841-3PCC-K9=

Cisco IP Phone 7841 shipped with multiplatform phone firmware

CP-7861-3PCC-K9=

Cisco IP Phone 7861 shipped with multiplatform phone firmware

Part Numbers for gift boxes that contain the phone along with the Power Cube and Cord:

Notes:

  Available the USA and Canada only.

CP-7811-3PW-NA-K9=

Cisco IP Phone 7811 shipped with multiplatform phone firmware, and with a Power Cube and a power cord for North America

CP-7821-3PW-NA-K9=

Cisco IP Phone 7821 shipped with multiplatform phone firmware, and with a Power Cube and a power cord for North America

CP-7832-3PW-NA-K9=

Cisco IP Conference Phone 7832 shipped with multiplatform phone firmware, and with a Power Splitter, a Power Cube and a power cord for North America (December 2017)

CP-7841-3PW-NA-K9=

Cisco IP Phone 7841 shipped with multiplatform phone firmware, and with a Power Cube and a power cord for North America

CP-7861-3PW-NA-K9=

Cisco IP Phone 7861 shipped with multiplatform phone firmware, and with a Power Cube and a power cord for North America

Table 5.    7800 Trade Agreement Act SKUs

Part #

Product Description

CP-7811-3PCC-K9++=

Cisco IP Phone 7811 with multiplatform phone firmware for Trade Agreement Act customers only

CP-7821-3PCC-K9++=

Cisco IP Phone 7821 with multiplatform phone firmware for Trade Agreement Act customers only

CP-7832-3PCC-K9++=

Cisco IP Conference Phone 7832 with multiplatform phone firmware for Trade Agreement Act customers only

CP-7841-3PCC-K9++=

Cisco IP Phone 7841 with multiplatform phone firmware for Trade Agreement Act customers only

CP-7861-3PCC-K9++=

Cisco IP Phone 7861 with multiplatform phone firmware for Trade Agreement Act customers only

Warranty information

The Cisco IP Phone 7800 Series is covered by the Cisco one-year limited hardware warranty: https://www.cisco.com/c/en/us/products/warranty-listing.html

Or use the shortcut: https://www.cisco.com/go/warranty

Cisco environmental sustainability

Information about Cisco’s environmental sustainability policies and initiatives for our products, solutions, operations, and extended operations or supply chain is provided in the “Environment Sustainability” section of Cisco’s Corporate Social Responsibility (CSR) Report.

Reference links to information about key environmental sustainability topics (mentioned in the “Environment Sustainability” section of the CSR Report) are provided in the following table:

Sustainability topic

Reference

Information on product material content laws and regulations

Materials

Information on electronic waste laws and regulations, including products, batteries, and packaging

WEEE compliance

Cisco makes the packaging data available for informational purposes only. It may not reflect the most current legal developments, and Cisco does not represent, warrant, or guarantee that it is complete, accurate, or up to date. This information is subject to change without notice.

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Call to action

For more information about Cisco IP phone 7800 Series with Multiplatform Firmware, go to https://www.cisco.com/c/en/us/products/collaboration-endpoints/ip-phone-7800-series-multiplatform-firmware/index.html

Or use the shortcut: https://www.cisco.com/go/mpp7800



[1] Feature requires support by SIP client management server.

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