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Authorized Return Locations - Cisco.com Order Support

RMA Return Procedures

The following return guidelines are in this section:

RMAs returned under a service maintenance contract:Defective Parts must be returned within 10 calendar days of ship date of the replacement part(s). For defective parts which are have not been returned within 30 calendar days after shipment of the replacement parts, Cisco reserves the right to charge for liquidated damages equivalent to the current full list price of the parts. If you require an extension to due date because of special circumstances, you must contact Cisco Asset Recovery to request approval.

RMAs returned as a part of the Trade In program: Please return the Trade-in parts within 180 days from the last product ship date (of the new Sales Order). If you are unable to return the parts within this timeframe, please follow the extension request process. Any product not returned within the specified period of time, or by the Return By Date on the RMA may be subject to invoicing for the same credit amount received as a discount at time of sale. Trade- in parts can be returned at no charge to the customer by utilizing Cisco's online pickup request tool. Please note that this URL is only to be used for Trade-In RMAs. For complete return instructions and theatre guidelines, please go to http://www.cisco.com/c/en/us/partners/sell-integrate-consult/incentives-promotions/technology-migration-program-tmp/trade-in-product-return-information.html.

RMAs returned for credit:Please return parts within 30 days after RMA creation. If you are unable to return the parts within this timeframe, contact Cisco’s Return Support team for an extension. Products returned should be new and unused. Any product returned on a Return with Credit RMA, in used condition, is subject to invoice at the current list price. Only product that has been issued a Cisco RMA number can be returned for credit. Cisco’s RMA numbers begin with a “600 or 900” and are 9 digits long. An AA (awaiting authorization) is not an RMA. It’s a temporary tracking number generated by the Cisco Returns Tool, to check the status of your RMA request. Any product sent without an authorized RMA number will not be credited. The customer is responsible for all return shipping costs and customs duties.

RMAs returned without credit: Please return parts within 30 days after RMA creation. If you are unable to return the parts within this timeframe, contact Cisco's Return Support team for an extension, otherwise, Cisco reserves the right to invoice for nonreturned product at the current list price. Products should be returned using an issued RMA number, Cisco's RMA numbers begin with a "600 or 900" and are 9 digits long. You are responsible for all return shipping costs and customs duties.

Replacement return: Please return parts within 30 days after RMA creation. Your Replacement order number is also the authorized RMA number. For DOA replacement returns, product can be returned at no charge to the customer by utilizing Cisco's online pickup request tool . For all other replacement returns, the customer is responsible for return shipping costs and customs duties.

Asset Recovery Contacts

Support for Non Service Returns:

For any further questions related to the Returns with Credit process please open a case with the Returns Team via the Cisco Customer Service Central Portal: http://www.cisco.com/cisco/psn/web/workspace

RMA Support and Reconciliation: Select the following Options: Orders, Existing Returns or Distributor Returns Inquiries

You may also contact the Global Contact Center(GCC).

Asset Recovery Contacts

Service Returns:

For return assistance with Warranty or Service Replacements RMAs, contact service RMA asset recovery through Contact Asset Recovery

Authorized Return Locations

Location Product Returns(RMA with Credit, Trade In, DOA return, New order replacement returns, RMA without Credit, EPUP) Service Returns
APAC CISCO SYSTEMS, INC.
c/o Teleplan Service Solutions
Asia B.V.
YKK Building,
15th Floor,
Phase 2
No. 2 San Lik Street
Tuen Mun, New Territories,
Hong Kong
All return shipments must follow specific APAC return instructions located here (PDF - 1.1 MB) Adobe PDF file
Download a sample of invoice and packing list, click here
Download a sample of shipment release approval from Teleplan, click here
Service RMA Returns should be setup through the POWR Tool. For return location details to ship without using the POWR tool, the return address is listed in the RMA return details screen of the Product Returns & Replacements RMA tool. In unable to access either, please Contact Asset Recovery for assistance.
AUS,
New Zealand
Australia
Cisco Systems Australia
C/O TNT Storapart
Unit B3,
2-8 Mcpherson Street
Banksmeadow NSW 2019
Australia
Attn: RMA Receiving
Email alias is
wwrl-apac-returns@cisco.com
All return shipments must follow specific AUS return instructions located here (PDF - 1.1 MB) Adobe PDF file

New Zealand
DHL
Exel Supply Chain
Highbrook Site 1
103 Kerwyn Avenue
East Tamaki 2013
Auckland
New Zealand
Email alias is
wwrl-apac-returns@cisco.com
Service RMA Returns should be setup through the POWR Tool. For return location details to ship without using the POWR tool, the return address is listed in the RMA return details screen of the Product Returns & Replacements RMA tool. In unable to access either, please Contact Asset Recovery for assistance.
CANADA CISCO SYSTEMS, INC.
C/O TELEPLAN INTERNATIONAL
10000 Alantown Dr.
Receiving dock doors 16-21
Roseville, CA 95678
Commercial Invoice (CI) Template (DOC - 34.7 KB) Microsoft Word document
Service RMA Returns should be setup through the POWR Tool. For return location details to ship without using the POWR tool, the return address is listed in the RMA return details screen of the Product Returns & Replacements RMA tool. In unable to access either, please Contact Asset Recovery for assistance.
CHINA Cisco China Company, Limited & Cisco (China) Innovation Technology Company, Limited
C/O Shenzhen Jiuli Supply Chain Co., Ltd.
Floor 2, block 4,
Li Lang technology park, 118 Ping Ji avenue,
Long Gang district, Shenzhen, P.R.China
CITY: Shenzhen
STATE/PROVINCE: Guangdong
COUNTRY: CN
ZIP/POST: 518112
Mailer Alias: wwrl-apac-returns@cisco.com
All return shipments must follow specific China return instructions located here (PDF - 355 KB) Adobe PDF file


深圳市九立供应链股份有限公司
地址 :深圳市龙岗区平吉大道118号上李朗科技园4栋2楼
邮箱: wwrl-apac-returns@cisco.com
所有退货需遵循退货须知,退货须知请点击 这里 (PDF - 347 KB) Adobe PDF file
Service RMA Returns should be setup through the POWR Tool. For return location details to ship without using the POWR tool, the return address is listed in the RMA return details screen of the Product Returns & Replacements RMA tool. In unable to access either, please Contact Asset Recovery for assistance.
EMEA Cisco International Limited
C/O Teleplan Communications B. V.
Werner von Siemensstraat 1, Hall D3
2712 PN Zoetermeer
The Netherlands
Service RMA Returns should be setup through the POWR Tool. For return location details to ship without using the POWR tool, the return address is listed in the RMA return details screen of the Product Returns & Replacements RMA tool. In unable to access either, please Contact Asset Recovery for assistance.
RUSSIA Cisco Solutions LLC (RUSSIA)
Moscow Region, Istrinskiy Area
Village of Davydovskoye
Dachnaya Street, Building 5
Email - ciscoRMA@mjr.ru
Service RMA Returns should be setup through the POWR Tool. For return location details to ship without using the POWR tool, the return address is listed in the RMA return details screen of the Product Returns & Replacements RMA tool. In unable to access either, please Contact Asset Recovery for assistance.
USA CISCO SYSTEMS, INC.
C/O TELEPLAN INTERNATIONAL
10000 Alantown Dr.
Receiving dock doors 16-21
Roseville, CA 95678
Commercial Invoice (CI) Template (DOC - 34.7 KB) Microsoft Word document
Service RMA Returns should be setup through the POWR Tool. For return location details to ship without using the POWR tool, the return address is listed in the RMA return details screen of the Product Returns & Replacements RMA tool. In unable to access either, please Contact Asset Recovery for assistance.
JAPAN Cisco Product RMA Returns Center
Cisco Systems G.K. c/o DHL Supply Chain Ltd.
Tokyo Distribution Center 3F
1-10-9 Shinkiba Koto-ku
Tokyo 136-0082, Japan
Tel: 03-3522-2760
Email - wwrl-japan-returns@cisco.com
Service RMA Returns should be setup through the POWR Tool. For return location details to ship without using the POWR tool, the return address is listed in the RMA return details screen of the Product Returns & Replacements RMA tool. In unable to access either, please Contact Asset Recovery for assistance.
LATAM CISCO SYSTEMS, INC.
C/O TELEPLAN INTERNATIONAL
10000 Alantown Dr.
Receiving dock doors 16-21
Roseville, CA 95678
Commercial Invoice (CI) Template (DOC - 34.7 KB) Microsoft Word document
Service RMA Returns should be setup through the POWR Tool. For return location details to ship without using the POWR tool, the return address is listed in the RMA return details screen of the Product Returns & Replacements RMA tool. In unable to access either, please Contact Asset Recovery for assistance.