New Supplier FAQ

A New End-to-End Buying Experience: Cisco Smart Buy

Introducing an end-to-end, cloud-based buying platform, Cisco Smart Buy, being phased in regionally across the globe. Spanning the full goods and services source-to-pay lifecycle, selected indirect or non-manufacturing suppliers (and direct or manufacturing suppliers providing indirect goods and/or services), will need to be enabled on the Ariba Network, the end-to-end digital solution for collaborating on transactions.

If you are receiving purchase orders from Smart Buy or have provided information using the Cisco registration form, please see Cisco Smart Buy.

How do I register to become a Cisco supplier?
All New Supplier requests must be initiated by a Cisco representative. The process begins with the discussion of the requirements and pricing for goods/services for Cisco. Read the information contained on the Invited Supplier Guidelines and Information webpage for comprehensive details around this process.


What is a Data Universal Numbering System (DUNS) number?
A DUNS number is a unique, nine-digit series of numerals that identifies a business. As we continuously improve our automation and digitization capabilities across operations, a DUNS number is now required to do business with Cisco.


How do you obtain a DUNS number?
Visit Dun & Bradstreet to register and obtain a number free of charge.


Once I have a DUNS number, what do I need to do as a supplier?
Your DUNS number must be associated with the purchasing site entity (which may differ from your headquarter location).


What are Cisco's standard Payment terms?
Visit the Cisco Payment Terms website for more information.


How do I get payment for an invoice?
To get an invoice processed and paid, make sure that you have met the requirements on the following basic checklist:

  • Has your company been set up in the Cisco supplier database? Visit the Supplier Enrollment website for information, or contact the respective accounts payable department.
  • Is a valid and correct Cisco purchase order number provided on the invoice? Most Cisco purchases must be preceded by the issuance of a valid Cisco purchase order. Sending an invoice without valid purchase order may result in processing and payment delay. If you are unsure on how to get a valid Cisco purchase order, talk to your Cisco contact person.
  • Has the invoice been sent to the correct Cisco accounts payable department? Go to the main page to get details on correct accounts payable addresses.
  • Have all the necessary information and details been furnished to the Cisco accounts payable department to comply with relevant statutory requirements? Each country has its own legal, tax, and other invoicing requirements, and it is important that those requirements are met. If you need more information, talk to your Cisco contact person.

Where do I send an invoice?
Go to the main website to find out the complete address where you should send the invoice. Alternatively, if you have a valid Cisco purchase order, you can find the address under the Bill To: field. Refer to the Cisco Purchase Order explanation for more information.


How do I get a valid Cisco purchase order?
Talk to your Cisco contact person who is making the purchase to get a valid Cisco purchase order. Most Cisco purchases must be preceded with the issuance of valid Cisco purchase order. Sending an invoice without valid purchase order may result in processing and payment delay.


How do I find the purchase order number on the Cisco purchase order that I received?
Refer to the Cisco Purchase Order explanation for more information.


Where do I send questions on the details of a Cisco purchase order?
If you have received a Cisco purchase order and you want to ask questions, talk to your Cisco contact person who is making the purchase. That person's detail's can be found under the "Cisco Requestor" field on the Cisco purchase order document. Refer to the Cisco Purchase Order explanation for more information.

Purchasing types in scope for Smart Buy will require the supplier to obtain the PO from the Ariba Network. Please see Cisco Smart Buy for more information.