Cisco Hosted Collaboration Solution (HCS) - Features

Our Hosted Collaboration Solution offers collaborative technologies delivered as highly secure and reliable cloud services.

Voice and Video as a Service

Voice and Video as a Service

Simplify collaboration with a unified architecture that delivers industry-leading voice and video capabilities as a service.

  • Voice services based on VoIP, including call processing, extension mobility, third party phone integration, unified directories, dial via office, and least-cost routing.
  • Video calling and conferencing services, including interoperability, virtual meeting room (VMR) bridging, and secure B2B and B2C calling models for intuitive video collaboration.
Cisco Unified Communications Manager
Cisco Video as a Service
Voicemail and Integrated Messaging as a Service

Voicemail and Integrated Messaging as a Service

Deliver voicemail, integrated messaging, or simply voicemail, and access messages the way you prefer, from an IP phone, mobile phone, or desktop client.

Cisco Unity Connection
Instant Messaging and Presence as a Service

Instant Messaging and Presence as a Service

Improve collaboration and simply click to begin an IM session, initiate a phone call, or easily start a videoconferencing call.

Cisco Jabber
Web Conferencing as a Service

Web Conferencing as a Service

Meet and manage meetings and projects over the web in real time, to present, share, or collaborate from anywhere, anytime, on any device.

Web Conferencing
Contact Center as a Service

Contact Center as a Service

Deliver superior customer service with core contact center capabilities. Solutions include intelligent contact routing, next-generation agent and supervisor desktops, support for multi-channel, outbound call campaigns, and at-home agents.

Cisco HCS for Contact Center
Mobility as a Service

Mobility as a Service

Give users one number to dial, redirect incoming IP calls to designated phones, move calls between Cisco desktop and mobile phones, create personalized access lists, and give access to all your corporate call features from mobile phones.

Cisco Unified Mobility