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Collaboration Case Studies

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Reducing Patient Anxiety with Video
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Collaboration Customer References

Region Industry Products Customer
EMEAR Healthcare Unified Communications Manager, Video Conferencing, WebEx, Contact Center Enterprise, Collaboration Endpoints Abertawe Bro Morgannwg University Health Board
Healthcare organization makes clinicians more mobile for better care at the bedside
EMEAR Transportation Contact Center Express, Expressway, Jabber, Unified Communications Manager Aegean Motorway
Aegean Motorway reduced costs with a converged roadway network
GLOBAL Manufacturing Cisco Unified Communications Manager, WebEx, Video Conferencing, Jabber, Collaboration Endpoints AGCO
AGCO provides high-tech solutions for professional farmers feeding the world
APJC Energy/Oil/Gas Unified Communications Manager, Collaboration Endpoints, Video Conferencing Agusan del Sur Electric Cooperative Inc. (ASELCO)
Electric cooperativeuses videoconferencing to improve communication and efficiency
Americas Government Unified Communications Manager, IP Phones, Instant Connect, Cisco Services Alaska Department of Transportation & Public Facilities
The Alaska Department of Transportation and Public Facilities makes sure that goods and services travel safely across the wilderness
EMEAR Manufacturing Collaboration Endpoints Almirall
Pharmaceutical company saves on travel, boosts productivity, and brings together dispersed teams with Cisco solutions
Americas Services Cisco Spark, Tropo Altocloud
Altocloud harnesses the power of Cisco Spark and Tropo APIs to drive simple, yet pervasive communications for its customers
Americas Services Cisco Spark, Tropo Altocloud (Demo)
Altocloud demonstrates how it uses the Cisco Spark and Tropo platforms
Americas Technology Cisco Unified Communications Manager, WebEx, Video Conferencing, Jabber Applied Materials
Applied Materials reduced infrastructure and administrative costs while virtualizing workloads on internal private cloud
EMEAR Healthcare Cisco Jabber, Video Conferencing Azienda Sanitaria dell'Alto Adige
Italian healthcare agency improves clinical assistance
APJC Financial Services Cisco Business Edition 7000, Jabber, Expressway, DX Series endpoints, Unified Worskpace Licensing Bank Simpanan Nasional
Malaysian bank breaks new ground with branch teller workload sharing
EMEAR Manufacturing BE 6000, Cisco Collaboration Meeting Rooms (CMR) Cloud, Expressway, SX10, WebEx Bauer
Online meetings make business flow faster
EMEAR Service Provider Unified Communications Manager, Collaboration endpoints, WebEx Bechtle
German service provider speeds up decisions with videoconferencing
EMEAR Financial Services Remote Expert Smart Solution, Jabber, WebEx Bellevue Group
Bellevue Group cuts IT costs by 20 percent
Americas Transportation Unified Communications Manager, WebEx, Cisco Unified Enterprise Attendant Console, Cisco Instant Connect (formerly Cisco IP Interoperability and Collaboration System) CALSTAR
California Shock Trauma Air Rescue (CALSTAR) uses Cisco solutions to help its pilots and medical teams transport patients to hospitals quickly.
EMEAR Manufacturing Cisco Collaboration Meeting Rooms (CMR) Hybrid CAME Group
Face-to-face access to experts improves customer service while raising productivity and saving money
Americas Healthcare Cisco Unified Communications Manager, Jabber, WebEx, VG Gateways, IP Phones 6000 & 7000, Contact Center Enterprise London Health Sciences Centre
Canadian health centre boosts medical expert collaboration
Americas Healthcare Cisco Unified Communications Manager, Jabber, WebEx, VG Gateways, IP Phones 6000 & 7000, Contact Center Enterprise Children's Hospital of Orange County
Canadian health centre boosts medical expert collaboration
Americas Healthcare Cisco Spakr, Cisco Spark Board, Collaboration Endpoints The Steadman Clinic
World renowned clinic bridges the communication gap between doctors and scientists
Americas Healthcare Cisco Collaboration Endpoints, Video Conferencing Children's Hospital of Orange County
Children's Hospital of Orange County (CHOC) spearheaded the Virtual Pediatric Network (VPN) to serve as a hub for collaboration
GLOBAL Retail Cisco Unified Communications Manager, WebEx, Jabber, Collaboration Endpoints, Unified Contact Center Enterprise Cimpress
Retailer engages a diverse global workforce with video
Americas Technology Cisco Cloud Solutions Cisco Cloud Collaboration Technology Group
An open hybrid cloud boosts IT agility for the newest Ciscocollaboration application, Cisco Spar, and future cloud offerings
Americas Manufacturing WebEx, Jabber, Video Conferencing Cisco IT (BYOD)
See how Cisco IT Deployed and Manages BYOD
Americas Professional Services Cisco Voice Portal, Mediasense, Unified Contact Center Enterprise Cisco IT (Contact Centers)
Read about Cisco's new solutions for Contact Centers
Americas Technology WebEx, Video Conferencing Cisco IT (Global Meetings)
Cisco IT provides essential guidelines for managing global meetings
Americas Technology Jabber Cisco IT (Jabber)
Cisco IT Consolidates Jabberinto a SingleEnvironment
Americas Technology Video Conferencing, SmartSpaces Cisco IT (Video)
Cisco IT is enabling a workplace transformation that focuses on collaboration
Americas Government Jabber, Unified Communications Manager, Video Conferencing City of McAllen
City of McAllen installs a Cisco Video Conferencing solution to enhance numerous time-sensitive functions
EMEAR Other Cisco Spark CoBuilder
Norwegian company makes construction smarter
Americas Retail Cisco Unified Communications Manager, IP Phones Columbia Sportswear
Retailer consolidates infrastructure and simplifies management
Americas Healthcare Jabber, Show & Share, WebEx, Video Conferencing Connected Healthy Children Brazil
Connecting Brazil's Children to a Healthier Future
Americas Healthcare Video Conferencing, IP Phones Connected Healthy Children Brazil
Cisco's Connected Healthy Children program transforms children's healthcare through collaborative technologies
Americas Healthcare Jabber, Show & Share, WebEx, Video Conferencing Connected Healthy Children Brazil (Video)
Connecting Brazil's Children to a Healthier Future
Americas Healthcare WebEx CureSeq
provides solutions that help identify cancer and other disease-causing mutations.
APJC Technology Collaboration endpoints, Unified Contact Center Solution Express Cybozu, Inc.
Japanese software company reduced turnover rate with Collaboration solutions
APJC Education WebEx, WebEx Event Center Deakin University
Deakin University leads the way on global learning conference with Cisco Collaboration technology
Americas Manufacturing Unified Communications Manager, Video Conferencing, IP Phones, Jabber, Unity Connection Del Papa
Beer Distributor Improves Security, Shipping Capacity, and Service
Americas Manufacturing Jabber, Video Conferencing, WebEx DOW Chemical
Dow Chemical improves collaboration and productivity to better serve customers
Americas Manufacturing Jabber, Video Conferencing, WebEx DOW Chemical
Dow Chemical improves collaboration and productivity to better serve customers
EMEAR Government Cisco Unified Communications Manager Version 8.0, Cisco Unified Contact Center Express, Cisco Jabber Enabling Safe, Flexible Working at Lowest Cost
Derby City Council enables people to work effectively from anywhere with maximum savings on space, power, and shared IT infrastructure
Americas Services Cisco Contact Center, Unified Communications Manager, Unity Connection Erickson Living
Erickson Living uses Cisco technology to keep residents connected to what really matters
Americas Manufacturing Cisco Unified Communications, Jabber, WebEx, Video Conferencing, Business Edition 6000 Explorer Pipeline
Pipeline company unifies a distributed workforce with collaboration tools to remove barriers and improve productivity.
Americas Retail Unified Communications Manager, Jabber, Unified Contact Center Enterprise, Finesse, Unified Intelligence Center, Unified Customer Voice Portal Ferguson Enterprises
Wholesale retailer provides better customer service with virtual experts
APJC Retail Cisco Business Edition 6000, Cisco Video Conferencing, Cisco WebEx, Cisco Jabber Five Senses Coffee Australia
Coffee roasting and supply business improves productivity and customer service.
Americas Government Video Conferencing Georgia Department of Public Health
Georgia Department of Public Health Connects Specialists to Underserved Areas
Americas Property Jabber, WebEx, Video Conferencing GHD Pty Ltd
Global Engineering Firm Drives Innovation with 100 Branch Offices and No Headquarters
Americas Energy/Oil/Gas Jabber, IP Phones, WebEx, Video Conferencing, Unified Communications Goldcorp
Goldcorp builds the Connected Mine
Americas Services Cisco Spark Golin
Golin cut design review and approval time by 50 percent with Cisco Spark
EMEAR Healthcare Cisco Unified Communications, Jabber,IP Phones, Video Conferencing Great Ormond Street Hospital (GOSH)
GOSH reduced travel for patients by offering virtual consultations
EMEAR Healthcare Video Conferencing Hamburg UKE Medical Center
The City of Hamburg links patients with their schools and friends to create a better quality of life
EMEAR Technology Business Edition 6000, Cisco Jabber,Unified Communications Manager Hamilton Rentals
IT Rental Company Empowers Salesforce with Collaboration
Americas Healthcare Contact Center Express, IP Phones, Jabber, Unified Communications Manager, WebEx Hospital Clinica Biblica (In Spanish)
Public clinic reduces missed calls rate from 20% to 4% with Cisco Contact Center Solution
Americas Education Cisco IP Phones, WebEx, Jabber Universidad Panamericana
Mexican university speeds access to learning
Americas Education Collaboration Endpoints University of Nebraska at Omaha
Digitizing the Student Experience in Higher Education
Americas Education Collaboration Endpoints First Nations School of Toronto
Canadian school connects students and teachers around the world
Americas Education Cisco Unified Communications Manager, Jabber, WebEx, video conferencing Howe Public Schools
Howe Public Schools reimagine education
EMEAR Technology Unified Communications Manager, IP Phones, Video Conferencing, WebEx IDEALondon
Business Accelerator Helps Technology Start-ups Take Off
EMEAR Retail Video Conferencing Il Palato
Italian company offers innovative telecooking experiences
Americas Technology Cisco Business Edition 6000, Cisco Unified IP Phones, Jabber, DX Series, SX Series, WebEx® Meeting Center, Collaboration Meeting Rooms Impinj
Technology company fosters innovation and cuts costs with collaboration tools
EMEAR Financial Services Business Edition 6000,Cisco Contact Center Express, Remote Expert, Video Conferencing ING Bank
ING Bank uses virtual experts to raise sales and customer satisfaction
Americas Healthcare Cisco Unified Communications Manager, WebEx, Video Conferencing, IP Phones Instituto Zaldivar
Instituto Zaldivar deployed Cisco Video Conferencing to consult with patients and stream HD video from the diagnosis equipment.
Americas Other Unified Contact Center Enterprise, Collaboration Endpoints, WebEx Meeting Center International Game Technology (IGT)
Gaming company improves services and reduces costs with a state-of-the-art contact center
Americas Other IP Phones iQor
Cisco Contact Center solution helps iQor get to market faster
Americas Education Cisco Unified Communications Manager, Jabber, WebEx, video conferencing iSchool initiative
Inventive Escape from the Traditional Classroom
EMEAR Service Provider Video Conferencing ITSV GmbH
Austrian company supports business processes for social insurance agencies with Cisco Video Conferencing
Americas Retail Business Edition 6000, Video Conferencing, Jabber, Services John Eagle Auto Group
Auto group improves collaboration among 10 dealerships.
Americas Retail Business Edition 6000, Video Conferencing, Jabber, Services John Eagle Auto Group (video)
Auto group improves collaboration among 10 dealerships.
APJC Education WebEx Meeting Center John Monash Science School (JMSS)
Independent School Enriches Collaborative Learning with Technology
EMEAR Retail Unified Communications Manager, Video Conferencing John Lewis
Collaborative Style Keeps Retailer Out In Front
GLOBAL Professional Services Communications Manager, Expressway, Jabber, Video Conferencing, WebEx K&L Gates LLP
Collaborating on a Global Scale
Americas Healthcare Unified Contact Center Express, Collaboration Endpoints, WebEx Meeting Center, Jabber Lee Memorial Health System
Mobile video consultations take expert care directly to the patient to save critical minutes
EMEAR Energy/Oil/Gas Video conferencing LKAB
Mining company uses video conferencing to provide a safer alternative to face-to-face meetings
Americas Financial Services Cisco Business Edition 6000, Collaboration Endpoints, WebEx Meeting Center, Jabber, Unified Contact Center Express with Remote Expert Mobile, SocialMiner Local Government Federal Credit Union (LGFCU)
American credit union differentiates its services through digital transformation
Americas Healthcare Unified Communications Manager Manteca Unified School District
California school engaged students with learning experiences beyond classroom walls
Americas Healthcare Video Conferencing, IP Phones Marcus Autism Center
Telemedicine Connects Autistic Children to World-class Care
EMEAR Healthcare Unified Communications Manager, Jabber, IP Phones Milton Keynes University Hospital
European hospital reduces IT costs while improving patient outcomes
Americas Healthcare Cisco Collaboration Meeting Rooms (CMR) Cloud, WebEx Meeting Center, Video Conferencing, Show and Share Moffitt Cancer Center
Moffitt Cancer Center finds a simpler way to connect doctors and affiliates globally with cloud-based meeting service
Americas Healthcare Cisco Collaboration Meeting Rooms (CMR) Cloud, WebEx Meeting Center, Show and Share, Video Conferencing Moffitt Cancer Center (video)
Moffitt Cancer Center finds a simpler way to connect doctors and affiliates globally with cloud-based meeting service
EMEAR Education WebEx Napier University
Napier University streamlines long-distance learning with collaboration
EMEAR Government Unified Communications Manager, Jabber, IP Phones National Company Bucharest Airports
Romanian airports drive new business models while transforming visitor experiences
APJC Sports Business Edition 6000, Contact Center Express, Expressway, Jabber, Finesse, WebEx, Video Conferencing National Rugby League
National Rugby League drives membership and revenue with collaboration and unified communications
EMEAR Financial Services Remote Expert Smart Solution, Video Conferencing Nationwide
Video Collaboration Increases Sales for U.K. Financial Firm
Americas Media/Entertainment WebEx NBA
Americas Education Collaboration Meeting Rooms (CMR) Cloud, Video Conferencing, WebEx Meeting Center NterOne
Online IT training company increased traning services revenue by 20%
Americas Healthcare Enterprise Agreement for Collaboration., Cisco Unified Communications Manager, Collaboration Endpoints, WebEx, Prime Collaboration, IP Phones 8865, Jabber NYC Health + Hospitals
New York City's Correctional Health Services improves patient experiences with telehealth solution
Americas Healthcare Unified Contact Center Enterprise, Unified Communications Manager, WebEx Ochsner Health Systems
Ochsner expands the reach of their services
EMEAR Financial Services Contact Center Enterprise, Jabber, IP Phones 8900 & 9900, Video Conferencing, Unified Communications Manager Odeabank
Transforming Customer Experience at All Points of Contact patients
APJC Education Cisco WebEx Training Centre, Cisco Collaboration Meeting Rooms, video conferencing Open Access
Australian college creates an agile, more connected learning environment
Americas Healthcare Video Conferencing Paras and Associates
Paras and Associates removes Language Barriers Between Patients and Doctors
EMEAR Manufacturing Unified Communications Manager, Video Conferencing, WebEx Pirelli
Leading Tire Maker Boosts Competitive Position
Americas Education Video Conferencing Plan Ceibal
Uruguay's Plan CEIBAL uses Video Conferencing to teach English as a second language in all public schools across the country.
Americas Technology Cisco Jabber, Cisco Video Conferencing, Cisco WebEx. Cisco Unified Communications Manager Presidio
Cisco partner helps employees work anywhere with Cisco Collaboration solutions.
Americas Education Cisco Unified Enterprise Attendant Console, Cisco IP Interoperability and Collaboration System, Cisco Unified Communications Manager Punahou School
Cisco Unified Communications solutions gives Punahou School complete visibility to a common platform
EMEAR Financial Services Unified Communications Manager, Cisco Contact Center Enterprise Raiffeisen Bank
Raiffeisen Bank revolutionizes how agents work and customers are served
EMEAR Retail Unified Communications Manager 9.1, Unified Mobility Manager, Mobile Connect, Unified IP Phones Randstad
Staffing Services Firm Projects One-Year ROI for SpeedLink VPN
Americas Financial Services Cisco Contact Center Enterprise, Jabber, IP Phones, Unified Communications Manager, WebEx Republic Bank and Trust Company
Republic Bank saves more than $1 million annually and enhances customer services year round with a new call center built on Cisco solutions
EMEAR Education Communications Manager Business Edition, Cisco Unified Border Element, Video Conferencing, Collaboration Endpoints Romanian Ministry of Education
Romanian national examination results improved by 10% using video-enabled distance learning
Americas Healthcare IP Phones, Unified Communications Manager Roper St. Francis
Roper St. Francis Introduced cross-site collaboration capabilities
EMEAR Financial Services Cisco Unified Communications Manager, IP phones RSA Group
Global insurance company improves people-to-desk ratio
EMEAR Energy/Oil/Gas IP Phones, Unified Communications Manager Business Edition, Video Conferencing, WebEx Saipem
Oil and Gas Contractor Improves Global Operations
Americas Education Webex, Jabber, DX Series, MX Series, SX Series, Video Conferencing Management Server San Jose State University
University enhances learning experience with collaboration solutions
EMEAR Manufacturing Cisco Communications Manager Business Edition, IP Phones Seeberger
German manufacturer improved production process
Americas Healthcare Business Edition 6000, Jabber, Video Conferencing SickKids Foundation
SickKids Foundation improves the donor experience and raises more money using Cisco Unified Communications and collaboration tools
EMEAR Other Cisco Spark Signa Real Estate
Austrian group uses Cisco Spark to speed up their business
Americas Financial Services Cisco Video Conferencing & Jabber Sonora Bank
American Bank improved interbranch relationships
APJC Other WebEx Meeting Center Space Matrix Design Consultants
Workplace architecture and design firm gets creative through web collaboration
APJC Property Cisco WebEx Space Matrix Design Consultants
Workplace architecture and design firm gets creative through web collaboration.
EMEAR Other Contact Center Express, Business Edition 6000, Jabber, Finesse, IP Phones, Unified Intelligence Center, Mediasense Starter24
New contact center improves service level risks for roadside assistance company
Americas Other Cisco Meeting Server Starz Entertainment
Starz Entertainment collaborates to create shows using scalable Cisco Meeting Server
Americas Manufacturing Video Communication Server (VCS), VCS Expressway, Video Conferencing Sub-Zero
Premium Appliance Producer Innovates with Internet of Everything
Americas Manufacturing Video Communication Server (VCS), VCS Expressway, Video Conferencing Sub-Zero
Premium Appliance Producer Innovates with Internet of Everything
Americas Retail Cisco Hosted Collaboration Solution (HCS) for Contact Center, Cameo CloudBlu Talbots
Women's global retailer Talbots unifies customer care channels and improves service with help from Cisco and Cameo solutions
Americas Technology Cisco Business Edition 6000, Cisco Configure-to-Order Portal
(CTOP)
TEC Communications
Cisco partner gets customers up and running faster
Americas Property Cisco Unified Communications Manager, IP Phones, Unity Connection, Jabber, WebEx, Unified Contact Center TechSpace
Alternative commercial office space company cut down costs by 33% by improving operations.
APJC Service Provider Cisco Spark Telstra
Better Teamwork, Quicker Decisions
APJC Service Provider Collaboration endpoints Telstra
Australian service provider Telstra is reimagining workplaces and working styles
EMEAR Media/Entertainment Contact Center Express, Jabber, Video Conferencing, Unified Communications Manager, Unity Voice Mail Top Right Group
U.K. Enterprise Increases Competitiveness with Collaboration Capabilities
Americas Property Business Edition 6000, Jabber, Video Conferencing Transwestern and Metropolis Investment Holdings
Property Management Firm Simplifies Building Management
EMEAR Retail Cisco Communications Manager Express with Cisco C2951 UC Bundle, Cisco Unified IP Phones 7962, 7942, and 6921 Trinity Leeds
Trinity Leeds uses smart network to delight shoppers, help tenants succeed, and keep building management simple.
EMEAR Retail Unified Communications Manager, Unity, IP Phones, WebEx, Jabber, Contact Center Express, Prime Universal Motors Agencies
Collaboration improves customer care
EMEAR Education Contact Center Express, Jabber, Video Conferencing, Unity, WebEx Meeting Center University of Dammam
University of Dammam enhances student and faculty experiences with unified communications, collaboration, and broad Wi-Fi coverage.
Americas Education Cisco Collaboration Meeting Rooms (CMR) Hybrid, Jabber, Video Conferencing, Services University of British Columbia
University of British Columbia expands its medical education to new territories with face-to-face collaboration on any device
Americas Education Cisco Unified Communications, Cisco Unity Connection, Cisco Contact Center Express, Video Conferencing, WebEx, Emergency Responder University of British Columbia
California university increased online enrollment by 22%
Americas Education Cisco Unified Communications, Cisco Unity Connection, Cisco Contact Center Express, Video Conferencing, WebEx, Emergency Responder University of La Verne
California university increased online enrollment by 22%
EMEAR Education IP Phones University of St. Gallen
Video transforms education, increasing access to connected learning across 43 locations
Americas Education Video Conferencing, WebEx, Jabber Utah State University
Video transforms education, increasing access to connected learning across 43 locations
Americas Other Unified Communications Manager, Cisco Contact Center Express, IP Phones Valley Proteins
Valley Proteins improves call center efficiency
Americas Healthcare Cisco Unified Communications Manager, IP Phones, Jabber, WebEx Virtua Health
Large healthcare provider enhances patient experience and workflows.
Americas Technology Cisco Collaboration Meeting Rooms (CMR) Cloud, Cisco WebEx Meeting Center, Cisco Video Conferencing Server, Cisco Unified Communications Manager Vital Images
Employees meet globally with Cisco Collaboration solutions.
Americas Healthcare Contact Center Enterprise, WebEx Vitas Innovative Healthcare
Keeping caregivers connected and delivering better care for patients
Americas Healthcare Unified Communications Manager, Video Conferencing, WebEx, Contact Center Enterprise, Collaboration Endpoints vRad
Live video radiology diagnostics provides more effective care through face-to-face collaboration
Americas Education Unified Communications Manager, IP Phones Watkins Glen Central School District
Innovations in Student Transportation Improve Safety and Productivity
Americas Financial Services Contact Center Express, Jabber, Unified Communications Manager, WebEx, Video Conferencing WesBanco
WesBanco nearly doubles size without increasing operating expenses (OpEx) or IT staff
Americas Education Cisco Hosted Collaboration Solution (HCS) Westmont College
California college deployed cost-effective solutions from Cisco Partners
Americas Services Unified Communication Manager, DX70, Remote Expert Mobile, Video Conferencing SX10 Quick Set, SMARTnet ZVRS
Changing the way deaf individuals communicate long distance with Cisco high-definition video solutions