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Prepare for Cisco Certification with Real Cisco Labs
For the first time ever, learners studying for Cisco certification can now get hands-on Cisco IOS Software lab practice for both routing and core switching.  » Read More

Cisco Support Website: We're Listening, and Changing
You and other users drove this message home: "Simplify our online experience, make it more productive, and save us time and clicks."  » Read More

New Cisco Mobility Innovations
Learn about the first converged wired and wireless LAN management solution, all-new wireless controllers, and our purpose-built access point for teleworkers and remote employees.
» Read More

Reader Tip : Resequence Entries in an ACL
This month's tip from Kasiraman Eljay explains how the "ip access-list resequence" command can be very helpful.  » Join the Discussion

TAC Tip - Cisco VSM Software Assistant
Cisco TAC engineer Sean Merrow shares a new tool he's developed to assist partners, customers, and Cisco engineers with VSM software installations and upgrades.  » Read More

Chalk Talk: Preserving TelePresence Quality Over the WAN with Performance Routing (PfR)
Tom Kunath discusses how Cisco Performance Routing (PfR) can be deployed to monitor end-to-end WAN path performance so that TelePresence traffic can be dynamically rerouted around network impairments that would impact audio and video quality.  » Read More

CSC Webcast - NAC Deployment: Inband/Virtual Gateway/L2
Join Ankur Bajaj as he provides information about NAC components and how they fit together in inband/virtual gateway/Layer 2 deployments.  » Read More

Technology You Can Use from Geeks You Can Trust
Get a firsthand look at how you can improve data center operational efficiency, plus learn how to deploy Multi-protocol Label Switching to optimize WAN performance.  » Read More

New White Paper - Business Video: Optimize to Preserve and Increase Business Value
This last installment of a 4-part white paper series on business video lifecycle phases discusses capabilities you need to preserve the user experience, increase business value, and optimize efficiency.  » Read More

Medianet Readiness Assessment Prepares Company for Videoconferencing
A financial services company expects demand of its existing TelePresence solution to peak as users realize the benefits of virtual face-to-face meetings.  » Read More

Upcoming "Ask the Expert" Events from Cisco Support Community
Check out current and upcoming events and discussions through Cisco Support Community.  » Read More

New Cisco Product Documentation Available Online
"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products.  » Read More

Send your favorite hint, tip, or trick and get a free Cisco t-shirt!

Related Links

» Mobile Version
» TS News Website
» Cisco Support Community
» DocWiki
» Contact the TAC

Security Advisories

Cisco Secure Access Control System Unauthorized Password Change Vulnerability
Cisco Network Admission Control Guest Server System Software Authentication Bypass Vulnerability

Technical Documents

Contact Center
Tech Note:
ICM PG Agent Login Issues

Voice and Unified Communications
Tech Notes:
CUMA OS Password Reset Fails with the "pwrecovery" Process
Change Administrator Password for IPCC Devices
Unable to Run the Historical Reporting client Report after UCCX Upgrade

TAC Case Solutions:
How to Configure Paging and Intercom Features in Cisco CallManager

Field Notices

UCS B-230 M1 Locate and Power Button Icons Reversed

DocWiki Configuration Examples

IPv6 and IPv4 Dual Stack on a Branch Router

Updated Technical Documents

Contact Center
Tech Notes:
Unable to Log in to Cisco Agent Desktop - Licensing Error
UCCX: Failure to Login to the Agent Desktop
Failure to Upload CRS Script to Repository - Disk Space Shortage on LDAP Server
IPCC Express: Troubleshooting Tips for Upgrade, Backup, and Restore Issues
CRS Historical Reporting Client: Network Shared Printer Issue
UCCX: Unable to Generate Historical Reports

Data Center
Configuration Example:
Set up Connectivity between Fabric Extender and Fabric Interconnect in UCS

IP Routing
Tech Note:
How NAT Works

Voice and Unified Communications
Tech Notes:
Troubleshoot the Cisco Unified Presence Server (CUPS) and Cisco Unified Personal Communicator (CUPC)
Unified Communications Manager Attendant Console Error Messages
Cisco Unified Communications Manager 6.x: Unable to Login to the Administration Page or User Page
Unified CallManager 5.x/6.x/7.x: Issues with Corporate Directory Lookup
Enterprise Parameters Configuration Web Page Is Not Displayed
CallManager 6.x/5.x: CDR/CMR Error
Cisco Unity Connection WAV File Issues
Unity 7.x Event Log Errors
Unity Connection 7.x: Troubleshoot Backup Issue

Wireless
Configuration Example:
MAC Filters with Wireless LAN Controllers (WLCs)

Tech Notes:
Configure the Local Database Size on the Wireless LAN Controller
Understanding Over-the-Air Provisioning (OTAP)

Featured Articles

Prepare for Cisco Certification with Real Cisco Labs

Cisco Learning Labs are virtual practice lab bundles for Cisco certification preparation. For the first time ever, learners studying for Cisco certification can now get hands-on Cisco IOS Software lab practice for both routing and core switching. Unlike simulators, the Cisco IOS Software on Unix that powers Cisco Learning Labs offers learners real equipment responses to configurations.  » Learn more today


Cisco Support Website: We're Listening, and Changing

Did you notice changes to the Cisco Support Website? If not, you may feel their impact on your next visit.

You and other users drove this message home: "Simplify our online experience, make it more productive, and save us time and clicks."

In response, we renamed home page labels to better reflect how you might express them, spotlighted content most in demand, reduced interface clutter, and rearranged links to pave a faster track to popular resources.

We also added:

  • More than 1000 synonyms to our product finder to increase likely matches
  • Search intelligence to help you avoid irritating "no results" pages
  • More useful suggestions when you do land on such pages
  • Fixes to the most troublesome broken links you helped identify
  • More precise links to relevant forum discussions on product support pages

You rightfully asked for a faster, smoother online ride - not an expedition. You should experience the difference in speed on the support website and across much of Cisco.com, re-engineered to shorten your page load times.

This summer we release fresh changes to further streamline the home page and enhance other site areas in ways you should notice.

We do not expect comments about a faster site or links that work as expected. But we want you to know that we are listening. Please take a closer look at the Cisco Support Website, and tell us what else we can do to make it "your technical support edge."


New Cisco Mobility Innovations

Learn about the first converged wired and wireless LAN management solution, all-new wireless controllers, and our purpose-built access point for teleworkers and remote employees.

  • NCS
    Get converged user and access management across wired and wireless networks. The first solution to provide comprehensive visibility of users and endpoints, regardless of network, location, or device.
  • AP600OE
    Enterprise-Class Wireless for Teleworkers. New Cisco Aironet 600 Series OfficeExtend Access Point provides corporate wireless network for remote workers.
  • WiSM2
    Mission-Critical Wireless Services for Enterprise. New wireless services module for Catalyst 6500 Series switch provides a scalable, flexible controller for medium to large environments.

CSC Webcast - NAC Deployment: Inband/Virtual Gateway/L2

Please join Ankur Bajaj, a senior customer support engineer working with the security team at the Cisco TAC in Bangalore, as he presents Network Admission Control (NAC). During the webcast, he will provide information about NAC components and how they fit together in inband/virtual gateway/Layer 2 deployments, with authentication that can be set up locally with Lightweight Directory Access Protocol (LDAP) or RADIUS. In addition, he will address typical troubleshooting issues and some best practices.

NAC is a technology framework that allows network access only to the complaint and trusted PC and actions on the noncompliant PC; hence, it goes beyond identity checking and makes the network resistant to attacks.

Watch this webcast in the CSC archive.


Technology You Can Use From Geeks You Can Trust

Now playing on TechWiseTV...

Data Center Optimization: The Next Stage
Get a firsthand look at how you can improve data center operational efficiency and reduce cost and complexity.

Learn more and register to view today, or watch a preview of this episode.

Network Design Mastery: Learn from the Pros
Get access to lab-tested designs with the Cisco Smart Business Architecture design guides, tips for preparing for tablets, and learn how to deploy Multi-protocol Label Switching to optimize WAN performance.

Learn more and register to view today, or watch a preview of this episode.


New White Paper - Business Video: Optimize to Preserve and Increase Business Value

This last installment of a 4-part white paper series on business video lifecycle phases discusses capabilities you need to preserve the user experience, increase business value, and optimize efficiency.  » Read More


Medianet Readiness Assessment Prepares Company for Videoconferencing

A financial services company expects demand of its existing TelePresence solution to peak as users realize the benefits of virtual face-to-face meetings. The company used a Medianet Readiness Assessment to ensure a plug-and-play experience for users in 750 locations worldwide.  » Read More


Upcoming "Ask the Expert" Events from Cisco Support Community

Cisco Support Community (CSC) is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

"Ask the Expert" events let you discuss specific networking issues online with Cisco subject matter experts:

  • "CCIE SP Operations," now through May 6
  • "Physical Security," now through May 6

Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

To attend an event or participate in a discussion forum, visit the Cisco Support Community.


New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to quickly direct you to the documentation for your products.

In addition to many new and revised documents, highlights of the April release include documentation for the following:

  • Cisco 4700 Series
  • Cisco 7600 Series
  • Cisco Nexus 5000 Series

View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed today.

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