Technical Services Newsletter

Online Tool Updates

This page provides you with recent updates to the online Cisco tools that enable you to keep your network up and running.

ts newsletter tools header

Cisco Support Community Releases Google Gmail Gadget

The Cisco Support Community recently developed a Google Gadget for Gmail, a way to extend the Cisco Support Community through your Gmail account. This gadget can smartly draw information from the Cisco Support Community and let you perform relevant actions based on the content of an email message, all without leaving your Gmail inbox.

To download the gadget, complete the following steps. (Note, you need a Google Apps account to download the gadget.)

  1. Go to Google App Marketplace.
  2. Search for Cisco Support Community.
  3. On the Search Results page, select Cisco Support Community Contextual Gadget.
  4. On the Cisco Support Community Contextual Gadget page, click Add It Now to add this Gadget to your domain.

Find out more

Your Support Website: Paying You Back in Time

Paying You Back In TimeAre you taking full advantage of your time-saving web and mobile refinements?

For example, have you...

  • Logged in to the main support page and seen your personalized links to product content, software downloads and support cases?
  • Checked out new model pages that put you one click away from information and support resources keyed to the specific product you own?
  • Visited the download software area and used "My Download History" links to immediately start getting software at unprecedented speeds?
  • Downloaded the latest iOS or Android Cisco Technical Support mobile app, which lets you quickly manage your open support cases and RMAs?

You'll see new enhancements in 2013 that reflect more feedback from users. For sneak peeks and quick visual tours, check the website "Support Highlights" area.

Online Tool Updates Archive



DEC-2012 Your Support Website: Enjoy Enhanced Mobile Case Management
NOV-2012 Your Support Website: See Content Keyed to Your Model
OCT-2012 Now Available, Cisco Performance Routing Solution Guides
SEP-2012 Your Support Website: Why Bother Logging In?
AUG-2012 Your Support Website: Manage Cases and RMAs On the Go
JUL-2012 Your Support Website: Find Software Faster
JUN-2012 Your Support Website: Manage Support Cases On the Go
MAY-2012 Your Support Website: Your Personal View Is Here
APR-2012 Your Support Website: Get Your Software in Half the Clicks
MAR-2012 Your Support Website: Personalized Downloads Await You
FEB-2012 Your Support Website: Take the Support Express
JAN-2012 Cisco DocWiki: Now Easier to Use
DEC-2011 Your Support Website: A Look Back and a Heads Up
NOV-2011 Your Support Website: Wanted - Your Wisdom
OCT-2011 Your Support Website: Test Drive the New Bug Search Tool
SEP-2011 Your Support Website: What's Next after Bug Toolkit?
AUG-2011 Your Support Website: What You're Saying About Our New Design
JUL-2011 Your Support Website: "Simplified Online Technical Support? Where?"
JUN-2011 New Beta Trial Opens to Cisco Collaboration User Group Members
MAY-2011 Take an Easier Path to Technical Support
APR-2011 Cisco Support Website: We're Listening, and Changing
MAR-2011 Check Out the New Mobile TS Newsletter
FEB-2011 New Beta Trials Open to Cisco Collaboration User Group Members
JAN-2011 Cisco Live Twitter Community
DEC-2010 Cisco Technical Product Documentation Feedback: Help Us Help You
NOV-2010 Use IdeaStream to Help Us Improve Your Online Support
OCT-2010 Beta Programs Offered Exclusively Through Cisco Collaboration User Group
SEP-2010 Cisco Collaboration User Group Offers Exclusive Access to Cisco
AUG-2010 Itron Wins Industry Award with Cisco Services Solution
JUL-2010 Sneak Preview: More Personalized Software Downloads
JUN-2010 You Love to Read Them, Why Not Write One?
MAY-2010 Recent Updates to Cisco TAC Service Request Tool
APR-2010 Inform. Protect. Respond.
MAR-2010 My Cisco Helps You Achieve More in Less Time
FEB-2010 NEW - Cisco Support Community on Mobile Devices
JAN-2010 Now Available at No Charge: PDF and HTML Versions of the Cisco Product Quick Reference Guide
DEC-2009 New Cisco Support Community
NOV-2009 Recent Updates to Cisco Output Interpreter
OCT-2009 The Cisco Support Community Awaits Your Membership
SEP-2009 Recent Technology Terminology Updates to Cisco TSRT
AUG-2009 SSPA Honors Cisco with Two 2009 STAR Awards
JUL-2009 Revised Service Request Severity Level Wording
JUN-2009 New Product Updates to Cisco TAC Service Request Tool
APR-2009 Recent Technology Terminology Update to Cisco TSRT
MAR-2009 New Download Software Area for Cisco IOS Software
OCT-2008 New Cisco Search Plugins Bring Cisco Tools and Searches Closer
JUN-2008 New Cisco on Cisco Website
APR-2008 Collaborate, Co-create, and Innovate on New Cisco Support Wiki
MAR-2008 Cisco Search 2.0 Goes Live
FEB-2008 RSS Feeds for Hot Issues in the Cisco TAC & Recent Updates to Cisco Output Interpreter
JAN-2008 Recent Technology Terminology Updates to Cisco TSRT
AUG-2007 Recent Updates to TSRT and SVO Status and Submit Tools
JUL-2007 Updates to Cisco Command Lookup Tool