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TECHNICAL SERVICES NEWS
January 2010
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RELATED LINKS:
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http://www.cisco.com/offer/newsletters/technicalservices/ftac/
If you have any technical questions regarding a Cisco product or service, please send an email to tac@cisco.com.
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ABOUT THIS NEWSLETTER
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Now Available at No Charge: PDF and HTML Versions of the Cisco Product Quick Reference Guide
Stay current on Cisco products with this valuable tool, now available at no charge. To access the PDF and HTML versions, you must log in or register in the Document Center. If you require a printed version, you may place your order online at Cisco Marketplace.
To access PDF and HTML versions, visit:
To place an order for the printed version, visit:
http://cisco.mediuscorp.com/cpqrg
For more information about the Cisco Product Quick Reference Guide, visit:
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My Cisco "Recent Service Requests" Module Now Available
Having difficulty finding your recent service requests? The new My Cisco "Recent Service Requests" module delivers fast, direct access to your 50 most recent requests, including those for which you are listed as a contact. You no longer have to query the TSRT manually. Just log in and track your recent service requests with new ease. You can also:
Visit the Cisco Support website and click on My Cisco at the top right of your screen.
http://www.cisco.com/cisco/web/support/index.html
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Now Available: Cisco Data Center Unified Computing Design and Data Center Unified Computing Support Courses
The Cisco Data Center Unified Computing Design (DCUCD) and Data Center Unified Computing Support (DCUCI) courses are now available through Authorized Cisco Learning Partners.
DCUCD v3.0 is a 5-day course that enables students to design UCS into the next generation data center. DCUCI v3.0 is a 5-day hands-on course that enables students to support UCS. The student also learns how to implement UCS in an enterprise Data Center routing and switching infrastructure with the next-generation Cisco Nexus product family. DCUCD is recommended training for the Cisco Data Center Unified Computing Design Specialist. DCUCI is recommended training for the Cisco Data Center Unified Computing Support Specialist.
Exams for both specialists will be made available in early January 2010.
Register for one of these courses at the Cisco Global Learning Locator:
http://tools.cisco.com/GlobalLearningLocator/LLocatorHome.do
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Core Knowledge Questions on Remaining CCIE Lab Exams
Effective January 4, 2010, CCIE Service Provider, Storage and Wireless lab exams will begin with a brief Core Knowledge section consisting of four, computer-delivered short-answer questions. The Core Knowledge section was added to CCIE Routing and Switching, Security and Voice earlier in the year. Candidates will type in their answers, which typically require five words or less. Questions will cover topics included on the current lab exam blueprint.
Candidates are allowed a maximum of 30 minutes to complete the questions and may not use the Cisco documentation that is available for the remainder of the lab. Well-prepared candidates should be able to answer the questions in 15 minutes or less and move immediately to the next section. No extra time is being added to the eight-hour exam. All candidates must pass the Core Knowledge section in order to achieve CCIE certification.
For more information, visit:
http://ciscocert.custhelp.com/rd?1=AvcG~wodDv8SHUb~GrEe~yL~Jvsq~0D~&2=1837
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Two New Broadcasts from TechWiseTV
How You Can Tame the Smartphone Monster
Experts reveal how you can make your smartphone users more productive by giving them access to powerful unified communications and collaboration tools on virtually any mobile device.
Learn more and register to view today at:
http://www.cisco.com/en/US/solutions/ns340/ns339/ns638/ns914/html_TWTV/twtv_episode_55.html
Survival Guide: Securing Networks without Borders
Learn how to secure the borderless network without buying any new hardware or software. See the latest hacker strategies and find out how to stop them.
Learn more and register to view today at:
http://www.cisco.com/en/US/solutions/ns340/ns339/ns638/ns914/html_TWTV/twtv_episode_56.html
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Now Available: The Cisco 360 Learning Program for CCIE Voice
In response to sharply increasing market demand for advanced video training solutions, Cisco is pleased to announce the release of the new Cisco 360 Learning Program for CCIE Voice. The Cisco 360 Learning Program for CCIE Voice provides experienced voice network engineers with an effective, job-relevant, and proven program to build expert-level skills and to prepare for the rigorous Cisco CCIE Voice Lab Exam.
For more information, access the Cisco Learning Network at:
http://www.ciscolearningnetwork.com/
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Pre-Registration Open for Networkers and Cisco Live 2010
It is never too early to save your spot at Cisco Live 2010, the industry's premier education and training event for IT, networking, and communications professionals. Join us June 27 to July 1 in Las Vegas.
For more information, visit:
http://www.cisco.com/offer/ciscolive10/184859_3
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Upcoming "Ask the Expert" Events from NetPro
Networking Professionals Connection (NetPro) is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.
“Ask the Expert" events allow you to discuss specific networking issues online with Cisco engineers.
https://supportforums.cisco.com/community/netpro/ask-the-expert
Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.
To attend an event or participate in a discussion forum, visit Networking Professionals Connection at:
http://www.cisco.com/discuss/networking
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New Cisco Product Documentation Available Online
"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for our products.
In addition to many new and revised documents, highlights of the January release include documentation for the following:
View the latest release of "What's New in Cisco Product Documentation" online or as an RSS feed today at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
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SECURITY ADVISORIES
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Multiple Cisco WebEx WRF Player Vulnerabilities
http://www.cisco.com/en/US/products/products_security_advisory09186a0080b0a577.shtml
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TECHNICAL DOCUMENTS
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LAN SWITCHING
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Tech Note:
Nexus 7000 Series Switch License Renewal/Update
http://www.cisco.com/en/US/products/ps9402/products_tech_note09186a0080b07b79.shtml
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Cisco TAC Case Collection Solution:
Dual-purpose Uplinks in Cisco Catalyst 2960 Series Switches
http://www.ciscotaccc.com/lanswitching/showcase?case=K21545074
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NETWORK MANAGEMENT
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Q&As:
RME Modules and Log Files
https://www.cisco.com/en/US/products/sw/cscowork/ps2073/products_qanda_item09186a0080b0b53d.shtml
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SECURITY AND VPN
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Configuration Example:
IPS 6.X and Later: Virtual Sensors with IME
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Tech Note:
IPS 5.x and Later: Various Methods of Monitoring Events
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Cisco TAC Case Collection Solution:
How to Connect and Disconnect the VPN Client Driver without the Launch of the VPN Client GUI
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UNIFIED COMPUTING
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Configuration Example:
Sensor Monitoring on UCS C-Series Servers
https://www.cisco.com/en/US/products/ps10493/products_configuration_example09186a0080b0729b.shtml
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Configuration Example:
BIOS Setting on UCS C-Series Rack-Mount Servers
https://www.cisco.com/en/US/products/ps10493/products_configuration_example09186a0080b0a578.shtml
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Configuration Example:
UCS C200 M1 Memory Population Rules
https://www.cisco.com/en/US/products/ps10493/products_configuration_example09186a0080b0a5cb.shtml
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Configuration Example:
UCS C-Series Rack-Mount Servers Hardware Overview
http://www.cisco.com/en/US/products/ps10493/products_configuration_example09186a0080b0b54b.shtml
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Configuration Example:
CIMC Firmware Management on UCS C-Series Servers
http://www.cisco.com/en/US/products/ps10493/products_configuration_example09186a0080b07b7c.shtml
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Configuration Example:
UCS Cisco Integrated Management Controller
http://www.cisco.com/en/US/products/ps10493/products_configuration_example09186a0080b0893d.shtml
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VOICE AND UNIFIED COMMUNICATIONS
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Configuration Example:
Extract All .wav files from a Mailbox in Cisco Unity Connection
http://www.cisco.com/en/US/products/ps6509/products_configuration_example09186a0080b091d8.shtml
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Configuration Example:
Unified Border Element (CUBE) with Unified Videoconferencing (CUVC) IVR
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Tech Note:
Troubleshoot the Windows Product Activation Error on Unity Server
https://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080b0a10c.shtml
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Tech Note:
Cisco Unity: Exchange 2007 Disclaimer Transport Rule Causes MWI to Fail
https://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080b0a90e.shtml
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Tech Note:
Unified CallManager DBLHelper Troubleshooting Tip
https://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080b0b91b.shtml
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Q&As:
UC520 Voicemail
https://www.cisco.com/en/US/products/ps7293/products_qanda_item09186a0080b0b545.shtml
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Cisco TAC Case Collection Solution:
A 7940/7960 IP Phone Registered to CME Cannot Load the New 5.3 Signed Version. It Fails with the "File Not Found" Error Message
http://www.ciscotaccc.com/voice/showcase?case=K62163483
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WIRELESS
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Tech Note:
AutoInstall on Wireless LAN Controllers (WLCs) with Microsoft DHCP Server
https://www.cisco.com/en/US/products/ps6366/products_tech_note09186a0080b0b579.shtml
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Tech Note:
AutoInstall Feature of WLC with IOS DHCP Server
http://www.cisco.com/en/US/products/ps6366/products_tech_note09186a0080b0a572.shtml
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Cisco TAC Case Collection Solution:
How to Configure NTP and SNTP on the Cisco AP
http://www.ciscotaccc.com/wireless/showcase?case=K48083398
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FIELD NOTICES
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VOICE AND UNIFIED COMMUNICATIONS
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Cisco Computer Telephony Integration Object Server (CTIOS) CTIOS Server Assertions
http://www.cisco.com/en/US/ts/fn/632/fn63291.html
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UPDATED TECHNICAL DOCUMENTS
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SECURITY AND VPN
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Configuration Example:
Configuring IPS Blocking Using IME
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VOICE AND UNIFIED COMMUNICATIONS
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http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00808e9e1e.shtml
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Tech Note:
Error Messages when Running Directory Walker on Cisco Unity
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801177c5.shtml
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WIRELESS
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Tech Note:
High Availability Enhancements in Wireless LAN Controller Software Release 5.0
http://www.cisco.com/en/US/products/ps6366/products_tech_note09186a00809a3f5d.shtml
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ABOUT THIS NEWSLETTER
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