Cisco Systems, Inc.

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TECHNICAL SERVICES NEWS
December 2009
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SECURITY ADVISORIES

TECHNICAL DOCUMENTS:

FIELD NOTICES:

UPDATED TECHNICAL DOCUMENTS

RELATED LINKS:

If you would like to refer this newsletter to a colleague, visit:

http://www.cisco.com/offer/newsletters/technicalservices/ftac/

If you have any technical questions regarding a Cisco product or service, please send an email to tac@cisco.com.

If you have any questions or comments about this newsletter, please send an email to techsupportnews@cisco.com


ABOUT THIS NEWSLETTER
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New Cisco Support Community

Join us in the Cisco Support Community! We've made a few changes that we hope you'll like. Content from both NetPro and the Support Wiki are now together in one place. The look and feel has been updated and there are lots of other changes. This community is about supporting you and meeting your needs, so take a look around and let us know what you think. Tell us what you like and tell us where we can improve. With your help, we'll continue to evolve. See you there.

Visit us today at:

https://supportforums.cisco.com/

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What Are You Waiting For? Take the TS Newsletter Survey

Five minutes is all it takes to tell us what you think about the TS Newsletter. Take our online survey and follow along to see how your suggestions affect future issues.

https://www.ciscofeedback.vovici.com/se.ashx?s=6A5348A7206A4F60

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Pre-Registration Open for Networkers and Cisco Live 2010

The clock is winding down on 2009, which means it is time to start planning for 2010. It is never too early to save your spot at Cisco Live 2010, the industry's premier education and training event for IT, networking, and communications professionals. Join us June 27 to July 1 in Las Vegas.

For more information, visit:

http://www.cisco.com/offer/ciscolive10/184859_3

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Two New Broadcasts from TechWiseTV

Unlocking the Full Potential of Cisco Catalyst Switches

Why spend money on additional network devices when the Cisco Catalyst switches you already have could provide the solution? This TechWiseTV episode will show you how to unlock their "hidden" capabilities to solve some of your biggest technical challenges and maximize the performance of your network.

Learn more and register to view today at:

http://www.cisco.com/en/US/solutions/ns340/ns339/ns638/ns914/html_TWTV/twtv_episode_52.html

Routers Are Dead. Long Live the Router!

Go "under the hood" of the revolutionary Cisco integrated services router. See the technological advances that will enable you to create a truly borderless network, while giving you the convenient, powerful network management features you crave in today's resource-challenged IT environment.

Learn more and register to view today at:

http://www.cisco.com/en/US/solutions/ns340/ns339/ns638/ns914/html_TWTV/twtv_episode_53.html

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New Cisco Product Documentation Available Online

"What's New in Cisco Product Documentation" is an online publication that provides information about the latest documentation releases for Cisco products. Updated monthly, this online publication is organized by product category to direct you quickly to the documentation for your products.

In addition to many new and revised documents, highlights of the November release include documentation for the following:

View the latest release of "What's New in Cisco Product Documentation online or as an RSS feed today at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

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Upcoming "Ask the Expert" Events from NetPro

Networking Professionals Connection (NetPro) is an interactive website where you can discuss Cisco networking products and technologies with Cisco experts and networking professionals around the world.

“Ask the Expert" events allow you to discuss specific networking issues online with Cisco engineers.

https://supportforums.cisco.com/community/netpro/ask-the-expert

Upcoming events include:

Note: "Ask the Expert" events are subject to rescheduling. Please refer to the URL above for the most current schedule.

To attend an event or participate in a discussion forum, visit Networking Professionals Connection at:

http://www.cisco.com/discuss/networking

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SECURITY ADVISORIES
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Transport Layer Security Renegotiation Vulnerability

http://www.cisco.com/en/US/products/products_security_advisory09186a0080b01d1d.shtml

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TECHNICAL DOCUMENTS
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LAN SWITCHING
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Tech Note:
SRW Switches: Fix Microsoft IE8 Browser Problems

https://www.cisco.com/en/US/products/ps9967/products_tech_note09186a0080b0416f.shtml

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Cisco TAC Case Collection Solution:
A Supervisor 720-based Catalyst 6500 That Runs Cisco IOS Software Experiences Failover Because the Fabric Channel Is Unable to Sync

http://www.ciscotaccc.com/lanswitching/showcase?case=K34171052

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NETWORK MANAGEMENT
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Tech Note:
RME Advanced Troubleshooting Guide

http://www.cisco.com/en/US/products/sw/cscowork/ps2073/products_tech_note09186a0080b0590f.shtml

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SECURITY AND VPN
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Configuration Example:
IPS 5.x and Later: NTP on IPS

https://www.cisco.com/en/US/products/hw/vpndevc/ps4077/products_configuration_example09186a0080b03935.shtml

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Configuration Example:
ASA/PIX: Accounting for VPN Clients Using ACS

http://www.cisco.com/en/US/products/ps6120/products_configuration_example09186a0080b04552.shtml

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Cisco TAC Case Collection Solution:
How to Configure Policy NAT for VPN Traffic on PIX/ASA

http://www.ciscotaccc.com/security/showcase?case=K05272321

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VOICE AND UNIFIED COMMUNICATIONS
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Tech Note:
User Unable to Generate Call Type Report on WebView

http://www.cisco.com/en/US/products/ps5905/products_tech_note09186a0080b01557.shtml

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Tech Note:
Unified Contact Center Express (UCCX) Server: Troubleshoot NTP Issues

https://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080b03125.shtml

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Tech Note:
Database Communication Error When Logging in to the Cisco Unified Communications Manager Publisher Server

https://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080b04158.shtml

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Tech Note:
Troubleshoot the "java.lang.NullPointerException" Error When the Script Variable Is Edited in UCCX Editor

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080b04518.shtml

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Tech Note:
Troubleshoot Missing Speed Dials Issue in IPMA

https://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080b04529.shtml

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Tech Note:
Troubleshoot the "The requested operation would result in a license violation" Error Message in Unity Connection

http://www.cisco.com/en/US/products/ps6509/products_tech_note09186a0080b05d0f.shtml

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Tech Note:
Unified Communications Manager 7.x Troubleshoot Unmapped Exception Error

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080b06f8c.shtml

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Cisco TAC Case Collection Solution:
How to Synchronize CUE Time with Cisco Call Manager Express Time

http://www.ciscotaccc.com/voice/showcase?case=K34190140

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WIRELESS
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Tech Note:
Video Surveillance over Mesh Deployment Guide

http://www.cisco.com/en/US/tech/tk722/tk809/technologies_tech_note09186a0080b02511.shtml

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Cisco TAC Case Collection Solution:
How to Configure the Autonomous Access Point's A Radio and G Radio for the Bridge and Access Point Role Using the Service-Set Identifier (SSID) via the GUI

http://www.ciscotaccc.com/wireless/showcase?case=K85308438

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FIELD NOTICES
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PHYSICAL SECURITY AND BUILDING SYSTEMS
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CIVS-HDD-500GB - Drive Failures Could Lead to Unrecoverable Data Loss - Drive Replacement May Be Required

http://www.cisco.com/en/US/ts/fn/632/fn63287.html

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STORAGE NETWORKING
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"show tech" or "show hardware internal stats" May Lead to Switchover on Supervisor 2 Module due to Kernel Panic, Run Alternate Patch Before Running Show tech or Upgrade Software

http://www.cisco.com/en/US/ts/fn/632/fn63288.html

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TELEPRESENCE
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TelePresence Light Fixture Labels Have Incorrect Japanese Safety Marking - Please Contact Cisco to Receive the Correct Label Marking

http://www.cisco.com/en/US/ts/fn/632/fn63279.html

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VOICE AND UNIFIED COMMUNICATIONS
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MCS-7835-I2, MCS-7845-I2, RAID Driver Can Cause Service Outage, SW Upgrade Required

http://www.cisco.com/en/US/ts/fn/632/fn63270.html

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UPDATED TECHNICAL DOCUMENTS
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SECURITY AND VPN
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Configuration Example:
PIX/ASA: Active/Active Failover

http://www.cisco.com/en/US/products/ps6120/products_configuration_example09186a0080834058.shtml

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UNIFIED COMPUTING
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Configuration Example
Unified Computing System High-Availability Topology

http://www.cisco.com/en/US/products/ps10276/products_configuration_example09186a0080af712f.shtml

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Configuration Example:
Practical Firmware Installation Tips on UCS Major Components

http://www.cisco.com/en/US/products/ps10281/products_configuration_example09186a0080af4536.shtml

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VOICE/UNIFIED COMMUNICATIONS
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Tech Note:
Error Messages When Running Directory Walker on Cisco Unity

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801177c5.shtml

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Tech Note:
CAR Login Fails with "[LDAP Access Error. Contact System Administrator.]"

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00808bb856.shtml

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WIRELESS
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Configuration Example:
PEAP under Unified Wireless Networks with ACS 4.0 and Windows 2003

http://www.cisco.com/en/US/products/ps6366/products_configuration_example09186a00807917aa.shtml

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Q&As:
Upgrading the Firmware for the WET200

http://www.cisco.com/en/US/products/ps10047/products_qanda_item09186a0080a36932.shtml

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ABOUT THIS NEWSLETTER
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