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Cisco UCS C-Series Rack Servers

Field Notice: FN - 63567 - UCS C220 M3 LFF Disk Backplane Component Leads May Short and Cause System Shutdown - Hardware Replacement Required

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December 12, 2012

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.0
12-DEC-2012
Initial Public Release

Products Affected

Products Affected
UCSC-C220-M3L
UCSC-C220-M3L=

Problem Description

Component leads protruding from the hard disk drive backplane may short against the hard disk drive stopper if it becomes bent due to excessive force. The shorted leads may cause component damage, unexpected system shutdown, or possible thermal event. Hardware replacement is highly recommended.

Background

A UCS C220 M3 LFF unit failed during Manufacturing Final System Test (FST) due to fuse leads from the hard disk backplane coming into contact with a bent/misaligned hard disk drive stopper on the chassis. The bent stopper allowed hard disk insertion force to push it through the protective Mylar cover and cause a short against fuse leads. The short caused a brief thermal event of less than one second and subsequent power supply shutdown. There has been a single occurrence of this issue in the factory, and there have been no occurrences in the field.

Analysis of the test failure has concluded that this failure can only occur when the hard disk drive stopper becomes bent out of specification, and a user attempts to install a hard disk drive. Rework and revision to the hard disk backplane shortens the extended fuse leads to prevent protrusion through the protective Mylar over the backplane. An additional test has been added to the manufacturing process to confirm correct alignment of the hard disk drive carrier.

Problem Symptoms

If the hard disk drive stopper becomes bent, forcible insertion of a hard disk drive assembly into any slot with the bent carrier may cause power supply failure due to overcurrent event and immediate ungraceful shutdown.

Workaround/Solution

Cisco recommends replacement of the chassis assembly with a new chassis containing revision 02 hard disk backplane. A replacement chassis will be provided at no extra charge. A Cisco Field Engineer will also be scheduled at no charge in order to move customer-ordered options to the replacement server. Please use the order form in the Upgrade Program section below to order your replacement UCS C220 M3 LFF chassis. Serial number(s) of your original chassis are required. Serial numbers are not required for thermal grease, cleaning kits, or pick and place tools. These are additional items used during chassis replacement activity.

  • For each UCS C220 M3 LFF chassis, one CPU cleaning kit and one Thermal Grease kit should also be ordered.
  • For each customer installation site, one CPU Pick and Place tool should be ordered.
  • After you receive your replacement hardware, contact Cisco TAC in order to schedule a Field Engineer. Refer to: http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

How To Identify Hardware Levels

UCS C220 M3 LFF chassis with updated hard disk backplanes can be identified by one of the following methods:

  • Deviation label on the chassis exterior and packaging with the number: D130065
  • The Cisco Part Number revision on the chassis label reads 74-9933-02 or higher.

Deviation

Deviation D130065 has been applied at the factory for rework to in-house units.

Upgrade Program

UCSC-C220-M3L=,UCS-CPU-GREASE=,UCSX-HSCK=,UCS-CPU-EP-PNP=
You will receive an email within a couple of days with an Order Number.If you need status of your Order, follow these directions:

If you were given a Sales Order Number for the shipment of your replacement parts, please refer to the SO Status Tool (Please note: you must have a CCO User ID and Password to access this site): http://tools.cisco.com/qtc/status/tool/action/LoadOrderQueryScreen

If you were given an RMA Number for the shipment of your replacement parts, please refer to the RMA Status Tool (Please note: you must have a CCO User ID and Password to access this site): http://tools.cisco.com/serviceordertools/svostatus/query.do

If you have not received an email with an Order Number after 3 business days, please send an email with your Request Number, Customer Name and PID in the subject line to:
umpire-escalations@cisco.com

Note: Fields marked with an asterisk (*) are required fields.

Requestor Information
*Name
*E-mail Address
TAC SR Number
Customer Shipping Information
*Company
*Address
Address_line2
*City
*State/Province
*ZIP/Postal Code
*Country
Product
Product *Quantity *Serial# 2
UCSC-C220-M3L=
UCS-CPU-GREASE=
UCSX-HSCK=
UCS-CPU-EP-PNP=
Customer Contact Information
*First Name
*Last Name
*Phone 1 Ext.
Fax 1 Ext.
*E-Mail
Please use the following format: user@domain.com
*Upgrade Order Reference Number
Please provide a number that you can use when inquiring about order status
Notes
1 For phone and fax, include 011 and the country code outside North America.

2 The serial number input field for each Product ID can hold up to 4,000 characters, including commas and white space. For longer lists of serial numbers, please submit additional requests.

3 For customers in Japan only *** please enter the building and the floor in the address field. Also, enter the contact person's name, the telephone number and the e-mail address in the appropriate fields..

 

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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