 Feedback
|
Table Of Contents
Release Notes for Cisco Unified Presence Release 8.6(4)
How to Use Hypertext Transfer Protocol over Secure Sockets Layer (HTTPS)
Installation and Upgrade Notes
Supported Upgrade Paths to Cisco Unified Presence Release 8.6(4)
The Latest Software Upgrades for Cisco Unified Presence on Cisco.com
Additional Installation and Upgrade Considerations
Licensing Requirements for Release 7.0(x) to 8.6(4) Upgrades
Software Licensing Requirements for VMware
Recommendations for Release 8.0(x), 8.5(x), or 8.6(x) to 8.6(4) Upgrades
Platform Manager is Not Supported
High Availability Enhancements
VMware vSphere ESXi 5.0 Support
CPU Spike Causes Database Connection Failure
Disaster Recovery System Fails to Backup Subscriber Node (CSCua09717)
Restore of Platform Component Fails (CSCua41825)
Network Interfaces May Load in Wrong Order (CSCua16730)
Jabber for Everyone Solution Overview
Deployment Guide for Cisco Unified Presence Release 8.6
Real-Time Monitoring Tool Administration Guide for Cisco Unified Presence Release 8.0, 8.5, and 8.6
Command Line Interface Reference Guide for Cisco Unified Presence Release 8.0, 8.5, and 8.6
Integration Guide for Configuring Cisco Unified Presence Release 8.5 and 8.6 with Microsoft Exchange
Integration Guide for Configuring Cisco Unified Presence Release 8.6 for Interdomain Federation
Upgrade Guide for Cisco Unified Presence Release 8.6
Hardware and Software Compatibility Information for Cisco Unified Presence Release 8.0, 8.5, and 8.6
Changing the IP Address and Hostname for Cisco Unified Presence Release 8.0, 8.5, 8.6
Obtaining Documentation and Submitting a Service Request
Release Notes for Cisco Unified Presence Release 8.6(4)
April 10, 2013
These release notes describe requirements, restrictions, and caveats for Cisco Unified Presence Release 8.6(4).
Note
To view the release notes for previous versions of Cisco Unified Presence, go to the following URL: http://www.cisco.com/en/US/products/ps6837/prod_release_notes_list.html
Contents
•
•
•
Introduction
Cisco Unified Presence collects information about user availability, such as whether users are using communications devices (for example, a phone) at a particular time. Cisco Unified Presence can also collect information about individual user communications capabilities, such as whether web collaboration or video conferencing is enabled. Applications such as Cisco Jabber and Cisco Unified Communications Manager use this information to improve productivity amongst employees, that is, to help employees connect with colleagues more efficiently and determine the most effective way for collaborative communication.
These release notes describe new features, requirements, restrictions, and caveats for Cisco Unified Presence Release 8.6(4). These release notes are updated for every maintenance release but not for patches or hot fixes.
Before you install Cisco Unified Presence, Cisco recommends that you review the "Related Documentation" section for information about the documentation available for Cisco Unified Presence.
System Requirements
Hardware Server Requirements
Note
The Cisco Unified Presence system is a software product that is loaded onto a hardware server. The hardware server must meet the following requirements:
•
Cisco 7800 Series Media Convergence Server (MCS) listed in the Hardware and Software Compatibility Information for Cisco Unified Presence. Go to Cisco.com for the latest information:
http://www.cisco.com/en/US/products/ps6837/products_device_support_tables_list.html
Note
http://www.cisco.com/en/US/products/ps6837/prod_installation_guides_list.html–
–
http://www.cisco.com/en/US/products/ps6837/products_device_support_tables_list.html•
•
Note
The Cisco Unified Presence installer checks for the presence of the DVD-ROM drive, sufficient hard drive and memory sizes, and sufficient CPU type and speed.
Cisco Unified Presence supports bridged upgrades from any of the following servers:
•
•
•
•
•
•
•
The bridged upgrade allows you to create a DRS backup on the discontinued hardware. You can then restore the DRS backup on supported hardware after you complete a fresh Cisco Unified Presence installation on the supported hardware. If you attempt an upgrade on discontinued hardware, Cisco Unified Presence displays a warning on the interface and on the CLI, informing you that Cisco Unified Presence only supports the functionality to create a DRS backup on this server.
Server Software Requirements
The Cisco Unified Presence server runs on the Cisco Linux-based operating system. This operating system is included with the application.
Related Topic
Installation and Upgrade Notes
Supported Browsers
Use Microsoft Internet Explorer version 6.0 or a later release, or Mozilla Firefox version 3.0 or a later release, to access these interfaces: Cisco Unified Presence Administration, Cisco Unified Serviceability, and Cisco Unified Operating System Administration.
Note
How to Use Hypertext Transfer Protocol over Secure Sockets Layer (HTTPS)
Hypertext Transfer Protocol over Secure Sockets Layer (SSL), which secures communication between the browser client and the Apache Tomcat web server, uses a certificate and a public key to encrypt the data that is transferred over the Internet. HTTPS, which ensures the identity of the server, supports applications, such as Cisco Unified Serviceability. HTTPS also ensures that the user sign-in password is transported securely via the web.
HTTPS for Internet Explorer
The first time you (or a user) access Cisco Unified Presence Administration or other Cisco Unified Presence SSL-enabled virtual directories after a Cisco Unified Presence installation or upgrade, a Security Alert dialog box asks whether you trust the server. When the dialog box displays, you must respond in one of the following ways:
•
•
•
Note
Saving the Certificate to the Trusted Folder
You can save the CA Root certificate in the trusted folder, so the Security Alert dialog box does not display each time that you access the web application.
Step 1
Installation and Upgrade Notes
•
New System Installation
For new installations, you must order the Cisco Unified Presence system software and adhere to licensing requirements. To order the software, go to http://www.cisco.com/en/US/ordering/index.shtml or contact your Cisco sales representative.
Each Cisco Unified Presence shipment comes with an installation DVD, which is required for all new installations of Cisco Unified Presence, for example, Cisco Unified Presence Release 8.6. The Cisco Unified Presence operating system and application software is installed from the installation DVD. For example, for new installations of the Cisco Unified Presence Release 8.6(4) software, use the DVD that indicates Cisco Unified Presence Release 8.6(4).
Related Topic
Software Licensing Requirements for VMware
System Upgrade
•
Caution
Supported Upgrade Paths to Cisco Unified Presence Release 8.6(4)
Cisco Unified Presence supports the following software upgrade paths to Release 8.6(4):
Table 2
Supported Upgrade Paths
Note
http://www.cisco.com/en/US/products/ps6837/prod_installation_guides_list.html.
Upgrade from Cisco.com
Cisco does not support downloading major Cisco Unified Presence software releases from Cisco.com, for example, Cisco Unified Presence Release 8.0. From Cisco.com you can download upgrade-only software images that are used to upgrade from a previous major software release to a subsequent software maintenance release or point release of Cisco Unified Presence. For example, you can download Cisco Unified Presence Release 8.0(2) or Cisco Unified Presence Release 8.6(4) from Cisco.com.
To download this software, go to http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240. You must have an account on Cisco.com to access the Software Center. The images posted at the Software Center require existing installations of Cisco Unified Presence.
Related Topics
•
•
The Latest Software Upgrades for Cisco Unified Presence on Cisco.com
Perform the following steps to access the upgrade file for Cisco Unified Presence release 8.5(x) to 8.6(4).
Before You Begin
•
•
Procedure
Step 1
Step 2
2f5b283b4e2fecba51bbbb60a8f9e9fb UCSInstall_CUP_8.6.4.10000-28.sgn.iso
Troubleshooting Tips
You can upgrade the ISO image onto a remote server as an alternative to using the upgrade DVD. Copy the ISO (UCSInstall_CUP_8.6.4.10000-28.sgn.iso) to your FTP or SFTP server.
Related Topics
Additional Installation and Upgrade Considerations
•
•
•
•
Perform Cisco Unified Presence 8.6(4) Upgrade Before Cisco Unified Communications Manager 8.6(x) Upgrade
You must perform the Cisco Unified Presence Release 8.6(4) upgrade before you perform the Cisco Unified Communications Manager Release 8.6(x) upgrade. Cisco does not support Cisco Unified Presence 8.0(x) servers running with Cisco Unified Communications Manager Release 8.5 or 8.6.
Licensing Requirements for Release 7.0(x) to 8.6(4) Upgrades
If you upgrade from Release 7.0(x) to Release 8.6(4), you require a new software version license for each Cisco Unified Presence server in your deployment. You must order a separate software version license for each Cisco Unified Presence server. However, you need to upload the license to the first node in a cluster. For information about Cisco Unified Presence licensing modes and requirements, see the Installation Guide for Cisco Unified Presence Release 8.6 here:
http://www.cisco.com/en/US/products/ps637/prod_installation_guides_list.html
Software Licensing Requirements for VMware
You can run this release of Cisco Unified Presence on a VMware virtual machine deployed on approved Cisco Unified Computing server hardware. For information about supported servers, see Hardware and Software Compatibility Information for Cisco Unified Presence Release 8.x. For information about the VMware licensing requirements, see the License Activation for Cisco UC on UCS Docwiki here: http://docwiki.cisco.com/wiki/License_Activation_for_Cisco_UC_on_UCS
Recommendations for Release 8.0(x), 8.5(x), or 8.6(x) to 8.6(4) Upgrades
Before you upgrade from Cisco Unified Presence Release 8.0(x), 8.5(x), or 8.6(x) to Release 8.6(4), Cisco strongly advises that you follow the recommended upgrade procedure in the Upgrade Guide for Cisco Unified Presence Release 8.6 here:
http://www.cisco.com/en/US/products/ps6837/prod_installation_guides_list.html
Note
Important Notes
•
Note
•
•
Platform Manager is Not Supported
Platform Manager (PM) can not be used to upgrade to Cisco Unified Presence Release 8.6(4).
Limitations and Restrictions
No caveats were closed in this release.
Related Documentation
The complete Cisco Unified Presence documentation set, with the latest information for Release 8.6(4), is now available here on Cisco.com.
http://www.cisco.com/en/US/products/ps6837/tsd_products_support_series_home.html
To search for documentation on any given release, we recommend that you use the Custom Google search capability introduced in the last release.
New and Changed Information
The following sections describe new features and changes that are pertinent to Cisco Unified Presence Release 8.6(4). The sections may include configuration tips, information about users, and where to find more information.
•
•
•
For information about all available features and benefits, see the data sheet for Cisco Unified Presence at http://www.cisco.com/en/US/products/ps6837/products_data_sheets_list.html.
Refresh Upgrade
A refresh upgrade is required to upgrade to Cisco Unified Presence Release 8.6(4) in order to support the move to RedHat5. A COP file is required. For more information, see the Upgrade Guide for Cisco Unified Presence Release 8.6.
SAN and Wildcard Certificates
This feature allows the use of SAN and wildcard certificates for integration of Cisco Unified Presence with Microsoft Exchange. For more information, see the Integration Guide for Configuring Cisco Unified Presence Release 8.5 and 8.6 with Microsoft Exchange.
File Transfer
This feature allows administrators to prevent XMPP clients from completing point-to-point file transfers. For more information, see the Deployment Guide for Cisco Unified Presence Release 8.6.
Single Sign-On
This feature allows a user to access the following Cisco Unified Presence applications without being required to enter login credentials providing they are accessing the browser from their active Windows login session:
•
•
•
•
•
•
For more information, see the Deployment Guide for Cisco Unified Presence Release 8.6.
New In-Memory Database
Cisco Unified Presence now uses a new in-memory database (IMDB). As a result, the Cisco UP Presence Engine Database service has been replaced with the following new services:
•
•
•
•
Enhanced Audit Logging
This feature includes audit logging of the following actions:
•
•
•
•
For more information about configuring audit logs, see the Serviceability Guide for Cisco Unified Presence. For information about collecting audit logs, see the Real-Time Monitoring Tool Administration Guide for Cisco Unified Presence.
Self-Signed Certificates
This feature has increased the number of bit keys used by Cisco Unified Presence self-signed certificates from 1024 to 2048. All Cisco Unified Presence self-signed certificates request 2048 bit keys in all Certificate Signing Requests. This value is not configurable.
For more information, see the following documents:
•
•
Platform Changes
New OVAs have been created to accommodate a larger range of users; There are now 500, 2000, 5000, and 15000 user OVAs that support RedHat5. For more information, see http://docwiki.cisco.com/wiki/OVA_Template_Details_for_Unified_Presence_Release_8.6(4)
High Availability Enhancements
The Automatic Fallback feature ensures that when a node recovers from a critical service failure, the system returns to the condition it was in prior to the failure after 30 minutes of stable network communication.
Portions of this software product are governed by certain open source and third-party licenses. For more information and acknowledgments of copyright, see the Licensing Information for Cisco Unified Presence:
http://www.cisco.com/en/US/products/ps6837/products_licensing_information_listing.html
VMware vSphere ESXi 5.0 Support
Cisco Unified Presence Release 8.6(4) supports ESXi 5.0. The following DocWiki page has been updated:
BAT Enhancements
Additional Bulk Administration Tool (BAT) functionality allows the exporting of user contact lists from Cisco Unified Presence. For more information, see the Deployment Guide for Cisco Unified Presence Release 8.6.
Important Notes
The following sections contain information that may have been unavailable upon the initial release of documentation for Cisco Unified Presence Release 8.6(4):
•
•
•
•
CPU Spike Causes Database Connection Failure
Problem
The following Cisco Unified Presence interfaces can become inaccessible due to database connectivity problems. When attempting to login to the following applications, the login will appear to hang and will not complete:
•
•
•
•
Cause
This condition affects Cisco Unified Presence running on a virtualized environment where the virtual machine (VM) on which Cisco Unified Presence is running has only one CPU. A large CPU spike on the Cisco Unified Presence server can cause the database to become inaccessible. You can verify that you are experiencing this issue by performing the following procedure:
Step 1
file view activelog /cm/log/informix/ccm.logStep 2
listener-thread: err = -25582: oserr = 0: errstr = : Network connection is broken.Solution
To resolve this issue, add an additional CPU to the VM on which Cisco Unified Presence is running.
Disaster Recovery System Fails to Backup Subscriber Node (CSCua09717)
Problem
The Cisco Unified Presence Disaster Recovery System (DRS) can not connect to subscriber or subscriber backup fails after a reboot or upgrade.
Cause
This condition is caused by selinux blocking the regeneration of ipsec-trust certificates on the subscriber during bootup. Without these certificates, the subscriber DRS Local Agent can not connect to the publisher Master Agent.
Solution
After a reboot or upgrade of the Cisco Unified Presence server, and prior to attempting a manual or scheduled DRS backup, perform the following steps to load the certificates manually on to the subscriber:
Step 1
The Certificate List window displays.Step 2
Step 3
Step 4
Step 5
Step 6
Restore of Platform Component Fails (CSCua41825)
Problem
The platform component fails during a Disaster Recovery System (DRS) restore.
Solution
Step 1
Step 2
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCua41825Step 3
Step 4
Network Interfaces May Load in Wrong Order (CSCua16730)
Problem
For some SIP traffic types, SIP Federation in particular, it may be observed that the Cisco UP SIP Proxy attempts to route inbound SIP requests to a link-local IP address rather than its own IP address, when routing the requests to internal Cisco Unified Presence components. Link-local IPv4 addresses are defined in the address block 169.254.0.0/16. The defect is only seen on versions of Cisco Unified Presence that run Redhat 5.
Cause
This condition is related to the order in which the nework interfaces of the server are loaded. On most servers (virtual or physical), the typical load order is as follows: loopback, eth0, eth1, followed by any other interface. It has been observed that on some newer physical servers, such as MCS-7845-I3, MCS-7835-I3, and MCS-7825-I5, there exists an interface known as usb0. This interface is usually assigned a Link Local IP address by the operating system.
Upon server boot-up, the usb0 interface may intermittently preempt the Ethernet interfaces, thus changing the order of the interfaces: loopback, usb0, eth0, eth1, and so on. When this order change occurs, the Cisco UP SIP Proxy begins experiencing the issues listed in the Problem section above.
To verify that the Cisco UP SIP Proxy is affected by the interface order, look at the first Cisco UP SIP Proxy log file that is generated after the Cisco UP SIP Proxy starts. At the beginning of the log file, you will see a log entry similar to the following:
"The proxy will listen on the following interfaces:\n127.0.0.1\n169.254.1.102\n192.168.20.171\n"
where the first entry is entry is the loopback address, the second entry is a link-local IP address, and the third entry is the IP address of the server.The following log entry indicates the correct order:
"The proxy will listen on the following interfaces:\n127.0.0.1\n192.168.20.171\n169.254.1.102\n"
where the second entry is the actual IP address of the server.Solution
This defect occurs intermittently upon server boot up. If the defect occurs, you must try to boot up again until the issue is no longer present.
Caveats
Using Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:
•
•
•
You can search for problems by using the Cisco Software Bug Toolkit.
Before You Begin
To access Bug Toolkit, you need the following items:
•
•
•
Procedure
Step 1
Step 2
Step 3
For information about how to search for bugs, create saved searches, and create bug groups, select Help on the Bug Toolkit page.
Open Caveats
The caveats in Table 3 describe possible unexpected behavior in the latest Cisco Unified Presence release. These caveats may also be open in previous releases. Bugs are listed in alphabetical order by component and then in numerical order by severity.
Documentation Updates
For the latest versions of all Cisco Unified Presence documentation, go to http://www.cisco.com/en/US/products/ps6837/tsd_products_support_series_home.html
This section contains updates to the following documents:
•
•
•
•
•
•
•
•
Online Help Updates
•
•
•
•
BAT Configuration to Export Users' Contact Lists
This topic was added to describe how to use the Bulk Administration Tool (BAT) to export the contact lists of users to a CSV data file.
Cluster Topology Configuration
This topic was updated to describe the Enable Automatic Fallback parameter.
This topic was also updated to include options for the new Cisco UP Datastore service.
Enterprise Parameters Configuration
This topic was added to describe the new Enterprise Parameters menu option.
Presence Gateway Configuration
This topic was updated to include a troubleshooting tip for configuring a presence gateway for use with a Wildcard certificate. The SSL Connection/Certificate Verification Failed - SAN Mismatch GUI option is also described here.
Jabber for Everyone Solution Overview
The Jabber for Everyone Solution Overview is a new document that describes how to deploy the Jabber for Everyone offer. The Jabber for Everyone offer makes presence and instant messaging (IM) and Cisco Jabber IM clients available to all employees of Cisco Unified Communications Manager customers, regardless of whether the users are Cisco IP telephony users.
For more information, see the Jabber for Everyone Solution Overview here:
http://www.cisco.com/en/US/products/ps6837/products_installation_and_configuration_guides_list.htmlDeployment Guide for Cisco Unified Presence Release 8.6
The Deployment Guide for Cisco Unified Presence Release 8.6 was updated with the following new sections:
•
•
•
•
•
•
•
•
The following sections were updated with information about the new Automatic Fallback feature:
•
•
•
•
The "Automatic Failover Detection" section was updated to include the Cisco UP Datastore service in the list of critical services monitored by Cisco Unified Presence nodes.
The "6 GB Active/Active" and "Active/Standby Profile" sections were updated to include new values for both standard and IM-only deployments.
For more information, see the Deployment Guide for Cisco Unified Presence Release 8.6 here:
http://www.cisco.com/en/US/products/ps6837/products_installation_and_configuration_guides_list.htmlReal-Time Monitoring Tool Administration Guide for Cisco Unified Presence Release 8.0, 8.5, and 8.6
The Real-Time Monitoring Tool Administration Guide for Cisco Unified Presence was updated to include the General Performance Monitoring section. This section includes a series of performance counters that an administrator can use to gauge how active the Cisco Unified Presence server currently is by monitoring various statistics including the number of XMPP clients logged in, the number of text conferencing rooms, and instant message traffic.
The "Collecting Audit Logs" section was also added to this document to describe the new audit logging feature.
For more information, see the Real-Time Monitoring Tool Administration Guide for Cisco Unified Presence:
http://www.cisco.com/en/US/products/ps6837/prod_maintenance_guides_list.htmlCommand Line Interface Reference Guide for Cisco Unified Presence Release 8.0, 8.5, and 8.6
The Command Line Interface Reference Guide for Cisco Unified Presence was updated to include the following new commands:
•
•
•
•
•
•
•
•
•
•
•
•
•
The following commands were updated:
•
•
The following commands are not supported in this release:
•
•
•
For more information, see the Command Line Interface Reference Guide for Cisco Unified Presence Release 8.0, 8.5, and 8.6 here:
http://www.cisco.com/en/US/products/ps6837/prod_maintenance_guides_list.htmlIntegration Guide for Configuring Cisco Unified Presence Release 8.5 and 8.6 with Microsoft Exchange
The Integration Guide for Configuring Cisco Unified Presence with Microsoft Exchange was updated as follows:
•
•
•
•
•
For more information, see the Integration Guide for Configuring Cisco Unified Presence Release 8.5 and 8.6 with Microsoft Exchange here:
http://www.cisco.com/en/US/products/ps6837/products_installation_and_configuration_guides_list.htmlIntegration Guide for Configuring Cisco Unified Presence Release 8.6 for Interdomain Federation
The Integration Guide for Configuring Cisco Unified Presence for Interdomain Federation was updated to replace instances of 1024 bit key length with 2048.
For more information, see the Integration Guide for Configuring Cisco Unified Presence for Interdomain Federation here:
http://www.cisco.com/en/US/products/ps6837/products_installation_and_configuration_guides_list.htmlServiceability Configuration and Maintenance Guide for Cisco Unified Presence Release 8.0, 8.5, and 8.6
The Serviceability Configuration and Maintenance Guide for Cisco Unified Presence was updated as follows:
•
•
–
–
–
–
For more information, see the Serviceability Configuration and Maintenance Guide for Cisco Unified Presence Release 8.0, 8.5, and 8.6 here:
http://www.cisco.com/en/US/products/ps6837/prod_maintenance_guides_list.htmlUpgrade Guide for Cisco Unified Presence Release 8.6
The Upgrade Guide for Cisco Unified Presence was updated as follows:
•
•
•
•
•
The following upgrade paths are supported with the required COP file:
•
•
•
•
•
•
•
•
•
The following upgrade paths are supported without a COP file:
•
•
For more information, see the Upgrade Guide for Cisco Unified Presence here:
http://www.cisco.com/en/US/products/ps6837/prod_installation_guides_list.htmlHardware and Software Compatibility Information for Cisco Unified Presence Release 8.0, 8.5, and 8.6
The following tables in the Hardware and Software Compatibility Information for Cisco Unified Presence were updated:
•
•
•
For more information, see the Hardware and Software Compatibility Information for Cisco Unified Presence here:
http://www.cisco.com/en/US/products/ps6837/products_device_support_tables_list.htmlChanging the IP Address and Hostname for Cisco Unified Presence Release 8.0, 8.5, 8.6
The Changing the IP Address and Hostname for Cisco Unified Presence document was updated with a new section "Modify the SIP Domain of a Cisco Unified Presence Cluster" that provides instructions for replacing and changing the domain name of a Cisco Unified Presence server.
Obtaining Documentation and Submitting a Service Request
For information about obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)
© 2012 Cisco Systems, Inc. All rights reserved
