Cisco Unified Communications Manager IM & Presence Service
| Overview | Product Overview |
|---|---|
| Product Type | Unified Communications Applications |
| Status | Available Order |
| Series Release Date | 27-FEB-2006 |
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- Worldwide Support Phone Numbers
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- Unified Communications Manager IM and Presence Service 15
Status: Available | Release Date: 16-Oct-2023
- Unified Communications Manager IM and Presence Service Version 14
Status: Not Orderable | End-of-Support Date: 30-Apr-2027
- Unified Communications Manager IM and Presence Service Version 12.5
Status: Available | Release Date: 22-Jan-2019
- Unified Communications Manager IM and Presence Service Version 11.5
Status: Available | Release Date: 08-Jun-2016
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Recent Security Notices
- 03-Sep-2025
- 04-Jun-2025
- 21-May-2025
- 06-Nov-2024
- 09-Sep-2024
Document Categories
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Data Sheets and Product Information
- Cisco Unified Communications Manager IM and Presence Service 10.0 Data Sheet
- Cisco Unified Communications Manager IM and Presence Service 9.0 Data Sheet
- Cisco Unified Presence 8.5 Data Sheet
- Cisco Unified Presence 8.0
- Cisco Unified Presence 8.6
Data Sheets
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English
- End-of-Sale and End-of-Life Announcement for the Cisco Version 14 of On-premises Calling applications (including Cisco Unified Communications Manager) and associated On-premises Flex subscriptions
- End-of-Sale and End-of-Life Announcement for the Cisco Version 14 of On-premises Calling applications (including Cisco Unified Communications Manager) - Perpetual
- End-of-Sale and End-of-Life Announcement for the Cisco Version 12.5 of On-premises Calling applications (including Cisco Unified Communications Manager) and associated On-premises Flex subscriptions
- End-of-Sale and End-of-Life Announcement for the Version 11.5 Software of Cisco Unified Communications Manager, Cisco Emergency Responder, Cisco Unity Connection and associated On-Premises and Hosted Flex subscription
- End-of-Life Announcement for Cisco Unified Communications Manager IM and Presence Service Software Version 12.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Presence Version 8.6
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Presence Version 8.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Presence Version 8.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Presence SIP Proxy Mode Support for Cisco Unified Customer Voice Portal
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Presence 8.0 MCS 7825 Preloaded Server
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Presence Version 6.0
- End-of-Sale and End-of-Life Announcement for the Cisco MCS 7825-H3 and 7825-I3 Preloaded HP and IBM Servers for Cisco Unified Presence
- Change in Product Part Number Announcement for the Cisco Unified Presence UCSS-UPS Codes
- EoS/EoL for the Cisco Unified Presence Server 1.0
End-of-Life and End-of-Sale Notices
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Security Notices
- Cisco Unified Communications Manager IM and Presence Service Bulletin for Calendar Integration with Office 365 Product Bulletin
- End-of-Life Announcement for Cisco Unified Communications Manager IM and Presence Service Software Version 12.0
Bulletins
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Applicable to Multiple Releases
- Field Notice: FN74113 - Cisco Jabber, Webex, Unified Communications Manager IM & Presence Service, and Expressway Series Foreground Service Types on Android Affect Incoming Calls and Messages - Software Upgrade Recommended
- Field Notice: FN - 72120 - CUCM, SME, and IM&P: QuoVadis Root CA 2 Decommission Might Affect Incoming Calls to Cisco Jabber/WebEx (Android and iOS) - Workaround Provided
- Field Notice: FN - 70555 - Legacy VoIP Mode and iOS 13 Apple Push Notification Service Changes That Affect Cisco Jabber, Cisco Webex Teams, Cisco Unified Communications Manager and IM & Presence Service, and Cisco Expressway - Software Upgrade Recommended
- Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided
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Cisco Unified Communications Manager IM and Presence Service Ver 11.5
- Field Notice: FN - 70379 - Unified Communications Collaboration Platform(s) - Reboot of Node Results in Fatal Error - Software Upgrade Recommended
- Field Notice: FN - 64029 - Cisco Business Edition 6000/7000 Series, RAID Settings Cause Severe Performance Issues - Configuration Change Recommended
- Field Notice: FN - 70276 - Unified Communications Manager 11.5(X) Exhibits Slow GUI Page Response Times - Software Upgrade Recommended
- Field Notice: FN74092 - Cisco Unified Communications Manager and Unified Communications Manager IM & Presence Service Push Notifications May Not Work On or After March 29, 2024 - Configuration Change Recommended
- Field Notice: FN - 62676 - 2007 U.S. Daylight Saving Time Policy Changes for Cisco Unified Presence Server (CUPS)
- Field Notice: FN - 62952- New Zealand Daylight Saving Time Policy Change Effective September 2007 - for Cisco Unified Presence (CUP)
Field Notices
- Cisco Unified Communications Manager IM & Presence Service Cross-Site Scripting Vulnerability
- Cisco Unified Communications Products Command Injection Vulnerability
- Cisco Unified Communications Products Privilege Escalation Vulnerability
- Cisco Unified Communications Manager IM & Presence Service Information Disclosure Vulnerability
- Multiple Cisco Unified Communications Products Unauthenticated API High CPU Utilization Denial of Service Vulnerability
- Cisco Unified Communications Manager IM & Presence Service Cross-Site Scripting Vulnerability
- Cisco Unified Communications Products Remote Code Execution Vulnerability
- Cisco Unified Communications Products Cross-Site Scripting Vulnerability
- Cisco Unified Communications Manager IM & Presence Service Denial of Service Vulnerability
- Vulnerability in Spring Framework Affecting Cisco Products: March 2022
- Cisco Unified Communications Products Access Control Vulnerability
- Cisco Unified Communications Products Cross-Site Scripting Vulnerability
- Cisco Unified Communications Products Cross-Site Scripting Vulnerability
- Cisco Unified Communications Products Arbitrary File Read Vulnerability
- Cisco Unified Communications Manager IM & Presence Service SQL Injection Vulnerability
Security Advisories, Responses and Notices
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Release and Compatibility
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Cisco Unified Communications Manager IM and Presence Service 15
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Cisco Unified Communications Manager IM and Presence Service 12.5
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Cisco Unified Communications Manager IM and Presence Service Ver 11.5
Compatibility Information
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service Release 14SU5
- Release Notes for Cisco Unified Communications Manager Release 15SU3a and the IM and Presence Service Release 15SU3
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service Release 15SU2
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service Release 15
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 14
- Release Notes for Cisco Unified Communications Manager Release 15SU1a and the IM and Presence Service Release 15SU1
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service Release 12.5(1)SU9
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service Release 14SU4a
- Release Notes for Cisco Unified Communications Manager Release 12.5(1)SU8a and the IM and Presence Service Release 12.5(1)SU8
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 14SU1
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service Release 14SU3
- Release Notes for Cisco Unified Communications Manager, Release 12.5(1)SU7a and the IM and Presence Service, Release 12.5(1)SU7
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU7
- Release Notes for Cisco Unified Communications Manager Release 14SU2 and the IM and Presence Service Release 14SU2a
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU5
Release Notes
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Reference
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Cisco Unified Communications Manager IM and Presence Service 12.5
- Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)
- Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU3
- Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 12.5(1)SU2
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Cisco Unified Communications Manager IM and Presence Service Ver 11.5
- Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 11.5(1)
- Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 11.5(1)SU8
- Command Line Interface Reference Guide for Cisco Unified Communications Solutions, Release 11.5(1)SU3
Command References
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Cisco Unified Communications Manager IM and Presence Service 15
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Cisco Unified Communications Manager IM and Presence Service 14
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Cisco Unified Communications Manager IM and Presence Service 12.5
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Cisco Unified Communications Manager IM and Presence Service Ver 11.5
Documentation Roadmaps
- Cisco IM & Presences External Databases Best Practices (PDF - 124 KB)
Technical References
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Design
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Cisco Unified Communications Manager IM and Presence Service Ver 11.5
Design Guides
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Install and Upgrade
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Cisco Unified Communications Manager IM and Presence Service 15
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Cisco Unified Communications Manager IM and Presence Service 14
- Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 14
- Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 14
- Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 14SU2
- Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 14SU3 and SU4
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Cisco Unified Communications Manager IM and Presence Service 12.5
- Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)
- Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)
- Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU6
- Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU5
- Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU7
- Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1)SU6
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Cisco Unified Communications Manager IM and Presence Service Ver 11.5
- Installing Cisco Unified Presence Server Release 1.0(3) (Updated 1/17/2007)
- Installing Cisco Unified Presence Server Release 1.0(2)
Install and Upgrade Guides
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Configuration
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Cisco Unified Communications Manager IM and Presence Service Ver 11.5
- Configure Cisco Jabber in Phone Mode for Contacts
- Update Unified IM and Presence (IM&P) Server Name From Hostname to Fully Qualified Domain Name (FQDN)
- How to Utilize BAT to Update Cisco Jabber Contact List
- Configure CA Signed Certificate via CLI in Cisco Voice Operating System (VOS)
- Integrate SocialMiner with Cisco Unified Presence Servers (CUPS) to send IM Notification for WebChat
- Upgrade CUCM/CUC/CUPS with Prime Collaboration Deployment
- Enable SAML SSO for Jabber Clients Configuration Example
- Configure SAML SSO Setup with Kerberos Authentication
- Configure DNS SRV in CUCM for IM & Presence Service
Configuration Examples and TechNotes
- Database Setup Guide for the IM and Presence Service, Release 15 and SUs
- Configuration and Administration of the IM and Presence Service, Release 15 and SUs
- Configuration and Administration of the IM and Presence Service, Release 14 and SUs
- Database Setup Guide for the IM and Presence Service, Release 14 and SUs
- Database Setup Guide for the IM and Presence Service, Release 12.5(1)
- Database Setup Guide for the IM and Presence Service, Release 12.5(1)SU2
- Database Setup Guide for the IM and Presence Service, Release 12.5(1)SU1
- Configuration and Administration of the IM and Presence Service, Release 12.5(1)
- Instant Messaging Compliance for the IM and Presence Service
- Microsoft Outlook Calendar Integration for the IM and Presence Service, Release 15 and SUs
- Push Notifications Deployment Guide
- Interdomain Federation Guide for the IM and Presence Service, Release 15
- System Configuration Guide for Cisco Unified Communications Manager, Release 11.5(1)
- Microsoft Outlook Calendar Integration for the IM and Presence Service, Release 12.5(1)SU2 to 12.5(1)SU8
- Interdomain Federation Guide for the IM and Presence Service, Release 14 and SUs
Configuration Guides
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Cisco Unified Communications Manager IM and Presence Service Ver 11.5
Programming Guides
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Maintain and Operate
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Cisco Unified Communications Manager IM and Presence Service Ver 11.5
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Cisco Unified Presence Version 1.0
End-User Guides
- Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs
- SAML SSO Deployment Guide for Cisco Unified Communications Applications, Release 11.5(1)
- Administration Guide for Cisco Unified Communications Manager, Release 14 and SUs
- Administration Guide for Cisco Unified Communications Manager, Release 12.5(1)
- Administration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU6 and 12.5(1)SU7
- Administration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU4
- Administration Guide for Cisco Unified Communications Manager, Release 12.5(1)SU3
- Changing the IP Address and Hostname for Cisco Unified Communications Manager and IM and Presence Service, Release 12.5(1)
- Configuration and Administration of the IM and Presence Service, Release 12.5(1)SU2
- Configuration and Administration of the IM and Presence Service, Release 12.5(1)SU1
- Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 12.5(1)
- Changing IP Address and Hostname for Cisco Unified Communications Manager and IM and Presence Service, Release 11.5(1)
- Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 12.5(1)SU1
- Administration Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 11.5(1)SU10
- Administration Guide for Cisco Unified Communications Manager and IM and Presence Service Release 11.5(1)
Maintain and Operate Guides
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Troubleshooting
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Applicable to Multiple Releases
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Cisco Unified Communications Manager IM and Presence Service 14
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Cisco Unified Communications Manager IM and Presence Service 12.5
- Recover from Ungraceful Shutdowns on VOS
- Solve Persistent Chat Rooms Not Showing Up for Jabber Users Assigned to Specific IM&P Node
- Troubleshoot​ APNS "400 bad request" Errors
- Troubleshoot Missing DRF Components in the IM&P Server Nodes
- Troubleshoot NTP on IM&P
- Troubleshoot IM&P Inter-Clustering Issues Caused by DNS Misconfiguration
- Troubleshoot Duplicated Users Alerts on IM&P Server
- Troubleshoot IM&P Services Displayed as "Unknown" in the Presence Topology
- Reinstall IM&P Cluster Nodes Version 10.0 and Later
- Troubleshoot Zombie/Defunct Processes in UC Servers
- Troubleshoot Jabber Login Failure after Unified IM and Presence (IM&P) Domain Change or IM Address Scheme
- How to Move the PostgreSQL Database Between Inter-Cluster Peers in IM & Presence (IM&P)
- Troubleshoot Unified Communications (UC), Non-UC, and Third-Party Virtual Machines (VMs) Co-residency
- Troubleshoot Cisco VOS Based Finesse Server With CLI
Troubleshooting TechNotes
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